In regards to Revdex.com CASE ID# [redacted] .Most of which what the customer is stating is correct with regards of orders not being placedWhen a product needs to be exchanged from a manufacturer it takes time, we need to wait for credits to be issued for the new item sent to be a washI have replaced the couch for the customer the first timeThe second time the couch came with very minor imperfections that can be serviced, The client refused to do soBeing that it is not grounds for the manufacturer to exchange it they will not issue me the credit for the full amount, I just received this informationIt was the Jewish Holidays for the past few weeks, I apologize for not getting back to you promptlyI will relay this information to the customer and settle with her.Thank you,Daniel K***Nassau Furniture & Mattress###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First sofa was received so badly damaged that repair could not be madeFirst sofa appeared to be a used piece of furnitureThis is the second sofa received from this merchant that had significant damageWorkers already used glue and magic marker in an attempt to repair second damaged sofaDamage is significant I request a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Damage was significantworkers used glue and magic marker on furnitureDamage is still significantFull refund requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
In regards to Revdex.com CASE ID#[redacted].Most of which what the customer is stating is correct with regards of orders not being placed. When a product needs to be exchanged from a manufacturer it takes time, we need to wait for credits to be issued for the new item sent to be a wash. I have replaced the...
couch for the customer the first time. The second time the couch came with very minor imperfections that can be serviced, The client refused to do so. Being that it is not grounds for the manufacturer to exchange it they will not issue me the credit for the full amount, I just received this information. It was the Jewish Holidays for the past few weeks, I apologize for not getting back to you promptly. I will relay this information to the customer and settle with her.Thank you,Daniel K[redacted]Nassau Furniture & Mattress###-###-####
A full refund was given to the customer and I was trying to set up the pick up of the furniture and have left messages for the customer to call us so we can schedule pick up. I have been unsuccessful in reaching the customer to do the pick up. Please let me know.Thank you and Happy and healthy Holidays,Sincerely,Daniel K[redacted]
[redacted]
In regards to Revdex.com CASE ID# [redacted] .Most of which what the customer is stating is correct with regards of orders not being placedWhen a product needs to be exchanged from a manufacturer it takes time, we need to wait for credits to be issued for the new item sent to be a washI have replaced the couch for the customer the first timeThe second time the couch came with very minor imperfections that can be serviced, The client refused to do soBeing that it is not grounds for the manufacturer to exchange it they will not issue me the credit for the full amount, I just received this informationIt was the Jewish Holidays for the past few weeks, I apologize for not getting back to you promptlyI will relay this information to the customer and settle with her.Thank you,Daniel K***Nassau Furniture & Mattress###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First sofa was received so badly damaged that repair could not be madeFirst sofa appeared to be a used piece of furnitureThis is the second sofa received from this merchant that had significant damageWorkers already used glue and magic marker in an attempt to repair second damaged sofaDamage is significant I request a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Damage was significantworkers used glue and magic marker on furnitureDamage is still significantFull refund requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
In regards to Revdex.com CASE ID#[redacted].Most of which what the customer is stating is correct with regards of orders not being placed. When a product needs to be exchanged from a manufacturer it takes time, we need to wait for credits to be issued for the new item sent to be a wash. I have replaced the...
couch for the customer the first time. The second time the couch came with very minor imperfections that can be serviced, The client refused to do so. Being that it is not grounds for the manufacturer to exchange it they will not issue me the credit for the full amount, I just received this information. It was the Jewish Holidays for the past few weeks, I apologize for not getting back to you promptly. I will relay this information to the customer and settle with her.Thank you,Daniel K[redacted]Nassau Furniture & Mattress###-###-####
A full refund was given to the customer and I was trying to set up the pick up of the furniture and have left messages for the customer to call us so we can schedule pick up. I have been unsuccessful in reaching the customer to do the pick up. Please let me know.Thank you and Happy and healthy Holidays,Sincerely,Daniel K[redacted]
[redacted]