Aldon Management

To whom it may concern:Aldon Management Corporation (Aldon") received the above-referenced customer complaint and appreciates the opportunity to respondSpecificallyComplainant complains that Aldon's policy of requiring at least months' prior written notice of a tenants intention to vacate either at the expiration of a lease term or month to month tenancy is unethical and that Aldon has a duty to remind its tenants of this policyComplainant is requesting that Aldon not hold Complainant liable for the two months of rent past expiration of Complainant's leaseThe Complaint is a contractual matter and not a dispute as to Aldon's business practices.Complainant's lease (which has a co-lease holder who is not a party to this Complaint) contains a provision which details the procedure for either party providing notice to the other of lease terminationA copy of Complainant's Lease is enclosedSpecifically, paragraph of the lease, entitled "Termination-Hold Over," states in pertinent part:aEither Landlord Agent or Tenant may terminate this Lease at the expiration of said Lease or any extension thereof by giving the other two (2) months' written notice of terminationThis Lease will terminate on the last day of the second complete month following delivery of such noticeIf Tenant holds over after the expiration of the term of this Lease, he/she willin the absence of any written agreement to the contrary, become a Tenant from month to month at the monthly rate in effect during the last month of the expiring termAll other terms and provision of this Lease shall remain in full force and effect.See Lease at p6, para(underlined emphasis added).Between and months prior to the expiration of the lease, Aldon sends all tenants a renewal letter which advises tenants of the various options available should they wish to remain beyond lease expiration (e.g., month renewal, month renewal, month to month option) (the Renewal letter")The Renewal letter also reminds tenants that if a tenant is going to move out at lease expiration, they must provide Aldon at least months' written notice and that such notice must expire on the last day of a calendar monthA copy of the Renewal Letter is enclosed.On May 27, 2017, more than months prior to Complainant's August 31, lease expiration, Aldon issued the Renewal LetterSee Renewal LetterNeither Complainant nor the co-lease holder returned the Renewal Letter nor indicated that they intended to vacate the apartment as of August 3, 2017.On August 15, 2017, the co-lease holder completed Aldon's Notice of intent to Vacate formstating that Complainant and co-lease holder would be moving out on August 31, 2017, stating as the reason for moving "Complainant moved out of stateDon't need bedrooms anymore." A copy of the Notice of intent to Vacate is enclosed.That same day, Aldon sent Complainant and co-lease holder written acknowledgement of the Notice of intent to Vacate indicating that they had failed to provide the proper months notice and therefore would remain rent responsible through October 31, 2017, unless Aldon was able to release the apartment to a new tenant prior to that time.The underlying purpose for the months prior notice of intention to vacate is to allow both parties Aldon and the tenant - to plan for turnover of the apartmentIf Aldon does not intend to offer a tenant the opportunity to renew its lease, the tenant is given at least months to find alternative housingConversely, if the tenant intends to vacate, Aldon is given at least months to market the apartment and plan for a quick turnover.As there was no response to the Renewal Letter whatsoever, including that Complainant and co-lease holder intended to move out on August 31, 2017, Aldon was deprived of the knowledge of a forthcoming vacancy and the opportunity to market and pre-lease this apartmentComplainant and co-lease holder alone knew their intentions - Complainant moved out of state sometime prior to August and presumably had advance knowledge of this move.Aldon regrets any inconvenience this issue may have causedPlease feel free to contact me directly at [redacted] if you have any additional questions or concerns in this matter,Sincerely, Maria R***Vice PresidentAldon Management Corp

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I am rejecting this response because:On 8/15/2017 I submitted a complaint against Aldon Management concerning a leasing dispute where we were being forced to pay rent two months after the termination of our lease. I was even told that this leasing dispute "happens a lot". The business responded on 8/30/17 by saying they sent us a Renewal Letter in May, which we did not receive. We also received no corresponding email or other form of communication on the matter. Their assumption is that because we did not reply to the renewal letter, that must mean we are intending to renew our lease. This makes no sense whatsoever. Maria R[redacted] the VP of Aldon Management Corp., left me her contact number saying to feel free to contact her with any additional questions or concerns. I have called and left multiple messages, all of which were ignored. I have called and spoken to multiple people at the corporate office on multiple occasions to the point that they now recognize my voice when I call. Maria is always conveniently "unavailable" or "in a meeting". They have written several emails on my behalf directly to Maria, yet she continues to avoid me. This is a gross perversion of the tenant/landlord relationship and the fact that we even paid rent past our lease, yet aren't even worthy of a reply is disgusting. The fine print which only serves to extort further money from residents coupled with the call dodging adds up to an organization bordering on criminal in its unethical practices.I want to speak to Maria R[redacted] DIRECTLY (NOT THROUGH EMAIL OR MESSAGES) on the matter or be compensated appropriately for this unbelievable fiasco. Maria responded to the initial Revdex.com complaint so I now have to resort to submitting another complaint in the hopes that she will actually reply.
Regards,
[redacted]

To whom it may concern:Aldon Management Corporation (Aldon") received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically. Complainant complains that Aldon's policy of requiring at least 2 months' prior written notice of a tenants intention to vacate...

either at the expiration of a lease term or month to month tenancy is unethical and that Aldon has a duty to remind its tenants of this policy. Complainant is requesting that Aldon not hold Complainant liable for the two months of rent past expiration of Complainant's lease. The Complaint is a contractual matter and not a dispute as to Aldon's business practices.Complainant's lease (which has a co-lease holder who is not a party to this Complaint) contains a provision which details the procedure for either party providing notice to the other of lease termination. A copy of Complainant's Lease is enclosed. Specifically, paragraph 22 of the lease, entitled "Termination-Hold Over," states in pertinent part:22. a. Either Landlord Agent or Tenant may terminate this Lease at the expiration of said Lease or any extension thereof by giving the other two (2) months' written notice of termination. This Lease will terminate on the last day of the second complete month following delivery of such notice. If Tenant holds over after the expiration of the term of this Lease, he/she will. in the absence of any written agreement to the contrary, become a Tenant from month to month at the monthly rate in effect during the last month of the expiring term. All other terms and provision of this Lease shall remain in full force and effect.See Lease at p. 6, para. 22 (underlined emphasis added).Between 3 and 4 months prior to the expiration of the lease, Aldon sends all tenants a renewal letter which advises tenants of the various options available should they wish to remain beyond lease expiration (e.g., 12 month renewal, 24 month renewal, month to month option) (the Renewal letter"). The Renewal letter also reminds tenants that if a tenant is going to move out at lease expiration, they must provide Aldon at least 2 months' written notice and that such notice must expire on the last day of a calendar month. A copy of the Renewal Letter is enclosed.On May 27, 2017, more than 3 months prior to Complainant's August 31, 2017 lease expiration, Aldon issued the Renewal Letter. See Renewal Letter. Neither Complainant nor the co-lease holder returned the Renewal Letter nor indicated that they intended to vacate the apartment as of August 3, 2017.On August 15, 2017, the co-lease holder completed Aldon's Notice of intent to Vacate form. stating that Complainant and co-lease holder would be moving out on August 31, 2017, stating as the reason for moving "Complainant moved out of state. Don't need 2 bedrooms anymore." A copy of the Notice of intent to Vacate is enclosed.That same day, Aldon sent Complainant and co-lease holder written acknowledgement of the Notice of intent to Vacate indicating that they had failed to provide the proper 2 months notice and therefore would remain rent responsible through October 31, 2017, unless Aldon was able to release the apartment to a new tenant prior to that time.The underlying purpose for the 2 months prior notice of intention to vacate is to allow both parties Aldon and the tenant - to plan for turnover of the apartment. If Aldon does not intend to offer a tenant the opportunity to renew its lease, the tenant is given at least 2 months to find alternative housing. Conversely, if the tenant intends to vacate, Aldon is given at least 2 months to market the apartment and plan for a quick turnover.As there was no response to the Renewal Letter whatsoever, including that Complainant and co-lease holder intended to move out on August 31, 2017, Aldon was deprived of the knowledge of a forthcoming vacancy and the opportunity to market and pre-lease this apartment. Complainant and co-lease holder alone knew their intentions - Complainant moved out of state sometime prior to August 15 and presumably had advance knowledge of this move.Aldon regrets any inconvenience this issue may have caused. Please feel free to contact me directly at [redacted] if you have any additional questions or concerns in this matter,Sincerely, Maria R[redacted]Vice PresidentAldon Management Corp.