Aldrich Management Company

In an attempt to resolve the disputed matter, on January **, 2017, I emailed the tenant the following: "...our team tried to explain the open balances to youWe have no intention of driving you outAll we did was try to explain where the balance of $came fromI spoke with (the Landlord) and as a one-time good faith gesture we will credit your account the $You have a balance as of today for $If you pay it before the end of January I will issue you the credit." The tenant replied that she will not remove the complaint until the credit has been issuedWe received the payment on January Once the check clears we will credit the disputed amount of $473.39.Spencer C***Aldrich Management CoLLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They are not being truthfulI have all the emails asking for backup for the charges and they either did not responds for days or passed me around to someone else They have made errors on my billing before which they did correct This is another one of their errors and that is why they cannot supply the backup for these charges I will gladly pay if they can show me why would have additional base rent fees when as per our lease agreement it is $which I have paid each monthThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Three members of our staff including myself tried via phone and email on a few occasions to explain the open balances on the tenant’s accountI see an opening balance on 122017, we received a payment of $and tenant has a balance of $4,which includes January rents plus a January late charge of $since payment in full has not yet been receivedOur billing department works diligently to resolve tenant questions and confusion and we look forward to resolving this matter amicably

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They are not being truthful. I have all the emails asking for backup for the charges and they either did not responds for days or passed me around to someone else.  They have made errors on my billing before which they did correct.  This is another one of their errors and that is why they cannot supply the backup for these charges.  I will gladly pay if they can show me why  would have additional base rent fees when as per our lease agreement it is $4300 which I have paid each month. Thank you.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Three members of our staff including myself tried via phone and email on a few occasions to explain the open balances on the tenant’s account. I see an opening balance on 12/*/2016 for $473.39 and an opening balance on January *, 2017 for $579.04. The $473.39 and $579.04 are not charges as the...

tenant states. They are remaining unpaid balances for the rents, additional rents and late payment fees permitted under the lease that accrued since August 2016. Backup in the form of invoices and tenant ledgers were supplied and explained to the complainant. Late charges were appropriate in August 2016 when no payment was received, and in November and December 2016 when payment was received after the 15 day grace period. Today, 1/**/2017, we received a payment of $570.71 and tenant has a balance of $4,988.04 which includes January rents plus a January late charge of $109.00 since payment in full has not yet been received. Our billing department works diligently to resolve tenant questions and confusion and we look forward to resolving this matter amicably.

In an attempt to resolve the disputed matter, on January **, 2017, I emailed the tenant the following: "...our team tried to explain the open balances to you. We have no intention of driving you out. All we did was try to explain where the balance of $473.39 came from. I spoke with (the Landlord) and as a one-time good faith gesture we will credit your account the $473.39. You have a balance as of today for $4988.04. If you pay it before the end of January I will issue you the credit."  The tenant replied that she will not remove the complaint until the credit has been issued. We received the payment on January 30. Once the check clears we will credit the disputed amount of $473.39.Spencer C[redacted]Aldrich Management Co. LLC.