Aleco Electric

Initial Business Response / [redacted] (1000, 10, 2015/12/10) */ Received business response via email on 12/10/15: Aleco Electric provides electrical services and repairsWe do not usually do any repairs to structural damages caused by any of our technicians as that is not our primary area of expertise We usually inform the customer that we only perform a rudimentary and temporary repair of damaged drywall or stucco and that they are responsible for having the repairs done by a qualified contractor whose specializes in these types of repairsThe cost for our services does not include structural repairs unless specified in writing in the contract prior to receiving payment from the customer In Ms [redacted] ***'s case, our technician failed to inform the customer of our policy prior to having the customer consent to having the work doneAlthough our technician performed our customary rudimentary repairs, they should have let the customer know that it was only a temporary solution so that the area in question wouldn't be left uncovered In order to remedy the situation and in attempt to satisfy the customer, Aleco Electric is willing to order the repairs done, at our cost, at a level that is satisfactory to the customerWe are willing to repair the damaged stucco and restore it to as close to its original condition as possibleOn December 10, 2015, Aleco Electric mailed a letter to the customer to that effect and explained that we'd like to complete the repairs before the end of Please see the attached copy of the letter sent to the customer

We apologize to *** *** for not refunding his deposit sooner We refunded his credit card the full amount of $on May 15, Please review the attached contract, refund receipt and letter to *** *** for details about this complaint

Initial Business Response /* (1000, 10, 2015/12/10) */
Received business response via email on 12/10/15:
Aleco Electric provides electrical services and repairs. We do not usually do any repairs to structural damages caused by any of our technicians as that is not our primary area of expertise....

We usually inform the customer that we only perform a rudimentary and temporary repair of damaged drywall or stucco and that they are responsible for having the repairs done by a qualified contractor whose specializes in these types of repairs. The cost for our services does not include structural repairs unless specified in writing in the contract prior to receiving payment from the customer.
In Ms. [redacted]'s case, our technician failed to inform the customer of our policy prior to having the customer consent to having the work done. Although our technician performed our customary rudimentary repairs, they should have let the customer know that it was only a temporary solution so that the area in question wouldn't be left uncovered.
In order to remedy the situation and in attempt to satisfy the customer, Aleco Electric is willing to order the repairs done, at our cost, at a level that is satisfactory to the customer. We are willing to repair the damaged stucco and restore it to as close to its original condition as possible. On December 10, 2015, Aleco Electric mailed a letter to the customer to that effect and explained that we'd like to complete the repairs before the end of 2015. Please see the attached copy of the letter sent to the customer.