Alef Contracting Inc.

Initial Business Response /* (1000, 5, 2017/01/27) */
The client's vehicle and a number of other new models were test driven by both the technician and service managerIn all instances the slight vibration was repeatedBased upon similar instances in the Nissan data base it was determined this
vehicle does function within specifications and presents no indication of safety related issues
If there remains a displeasure with this vehicle the dealership would welcome an opportunity to assist the client in obtaining a replacement vehicle for terms that are fair and agreeable to both parties
Initial Consumer Rebuttal /* (2000, 7, 2017/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the responseI will discuss the dealership's proposal upon my next visit to their establishment

Initial Business Response /* (1000, 5, 2017/05/30) */
Provincial regulations require inspection stations to remove the current NB sticker when there is a request for a new inspectionWe do not simply remove the sticker because it is our choice
The inspection was performed as requested along
with a 2nd service issue relating to a noise complaintThe noise issue cause was sway bar bushings, the only NBI failure was indeed brakesWhen changing brakes it is recommended at the very least to turn rotors to ensure fresh and true surfacesThe client chose to decline
I see no indication the client chose to have all the work done at the other location but it appears it was just brakes
We are a full disclosure dealership that provides all possible extended service contract options that the client can then select to best serve their service requirements and budgetWe are aware that with the multitude of options clients can be confused at a later date as to just what coverage was selected at time of purchaseFor this reason, at time of the vehicle delivery, we go over the selection of all after market items chosen by the client in minute detailPrice is disclosed, coverage is disclosed, documents are signed by both the clients and manager acknowledging both, and copies of all coverages are supplied to the client at time of delivery for future reference during times of need
In this instance the sway bar bushings were not part of the covered components in the service contract
The service contact is held by the warranty companyCancellation of the contract is only possible within the first days of ownershipThis time frame has long passed
We cannot refund nor can we cancel this service contractIt is apparent there was some confusion and in the interest of good will we would offer the client a good will gesture of a $** service credit at our *** location
Initial Consumer Rebuttal /* (3000, 7, 2017/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whomever is replying to this complaint clearly did not read the complaint in detail
I was told that IN ORDER TO PASS THE INSPECTION, I needed:
Brake pads
The routers to be "machined" and
Sway bar bushings
I was NEVER told that the ONLY thing I needed was brake pads by anyone at ***
Clearly there is some deception in part of your service staff to tell a client one thing, then when a complaint is made to retract what they told the client
I have since taken my vehicle to a licensed mechanic, which I told the service staff I would do, and he said that the ONLY thing wrong was my brake pads, and my vehicle has passed inspection just fine since getting that work doneThere was absolutely NOTHING wrong with the routers whatsoeverI am extremely disappointed that I would have spend much more than I needed to, to do things to my vehicle that did not needed to be done, that is improper business practices on the dealerships part
In the second issue regarding the warrantyI was told when I purchased the warranty (which was NOT the one that I chose in the first place, which is the major issue) that I would be not able to cancel after days, in fact- I was told I could cancel it at ANY time, and I would get a pro-rated refund for it
The individual who sold me the warranty, did NOT go over in detail what I was getting, as I TRUSTED this person to do their job properly and sell me something that would be suitable for myself considering I was spending thousands of dollars on a new vehicle and warranty that should have been protecting myselfFurthermore I have found this information on
Consumer Product Warranty
and Liability Act of New Brunswick
16(2) Notwithstanding that the buyer discovers the
breach later than sixty days after delivery of the product,
where the breach is a major breach the buyer may reject
the product if he does so within a reasonable time after
he ought to have discovered the breach
16(3) The buyer's rejection is not effective until the
seller knows or ought to know that the buyer does not
accept the product
17(1) Subject to subsections (2) and (3), where the
buyer rejects the product pursuant to section 16, he is released
from his obligations under the contract and may
recover from the seller any payments that he has made
on the price and damages for any other loss that he has
suffered because of the breach and that was reasonably
foreseeable at the time of the contract as liable to result
from the breach
Not providing full disclosure of an Insurance product, would surely be a major breach
All things considering, I had contacted *** on my own, which I am waiting for a response, but surely I would hope that a large well known dealership such as yourself, would be able to assist in cancelling this warranty because of the deceptive business practices of your former employeesExceptions can be made in every case
Final Business Response /* (4000, 9, 2017/06/05) */
We have visually inspected the hard copy of the work orderThe client requested a safety inspection and also had a noise complaint of a rattle in the front of the vehicleThe noise is due to worn sway bar bushings and did not form part of the safety requirements but did form part of the quote as it was a requested service assessment by the client
It is recommended that rotors be either replaced or resurfaced when pads are replaced for the reason previously mentioned in our initial response
The warranty documents clearly indicate coverage's and restrictions along with cancellation procedureAs mentioned previously we are unable to cancel any warranty past days of purchaseIf it is possible to cancel at this point in time it is explicitly the decision of the warranty company.The client is pursuing this request with the warranty company
There is no further action we are willing to take at this time

Initial Business Response /* (1000, 5, 2017/08/01) */
We have had several discussions with the complainant regarding this matterThe Director of Finance for Rallye Motors being the last individual to investigate the issue
As we have previously indicated to the complainant the issue involves
her insurance agent and the insurance company the agent represents rather than Rallye Motors
We are sympathetic to her situation and would consider offering a below cost estimate for repairs to her vehicle
Initial Consumer Rebuttal /* (3000, 7, 2017/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is understated to say that I am disappointed by Rallye Motors ***'s unchanged suggestion for me to turn to an insurance coverage on the vehicle in this matter, as I have explained in great detail why this is impossible, as on May 30, I signed a contract under the promise by their sales and finance team that I did not need to be insured on the vehicle upon signing the contract and would be covered under the dealership's insurance for a maximum of days as long as I obtained a quote for an insurance coverage on the vehicle that day (which I did) and proceeded with activating my policy as soon as possible (which I was committed to do)What I did not know at the time of purchase or less than hours later as the vehicle was involved in an accident on May 31, 2017, is that there was in fact no such dealership insurance on the vehicle purchased but that Rallye Motors ***'s Finance Department had used a relatives' insurance coverage on another vehicle to which I am associated as a secondary driver to obtain bank loan approval and finalize purchase agreementAs I responded to Rallye Motors *** Management on June 9, as they informed me that I had provided insurance coverage at the time of purchase, this was done without my knowledge at any time on the day of purchaseI would have never signed the contract agreement for the vehicle had I known that I was placing myself, passengers in my vehicle, other drivers and pedestrians at risk by making a conscious choice to leave the dealership's lot without any coverage on my vehicle and being in an illegal standing as a driver according to the New Brunswick Insurance Act
I would also like to bring to your attention that according to the Motor Vehicle Act of New Brunswick, no original, renewal or replacement of a registration certificate, registration plate or permit for a motor vehicle will be issued unless the owner or operator of the vehicle provides evidence of a policy of insurance on the vehicleThe vehicle was still under the name of Rallye Motors *** at the time of the accident Somehow the vehicle registration was transferred in my name on June 9th 2017, days after the accident when I had not only informed Rallye Motors *** of the accident immediately but clearly not provided the said requested proof of insurance
This situation, including all other details mentioned in my initial complaint, makes it very difficult for me to understand Rallye Motors ***'s standing position and expression of sympathyTo resolve the problem, I wish to exercise my right to reject this product and be released from all my contractual obligations which would include: all payments made on the credit contract with ScotiaBank and cancellation of said contract, rectification of the Certificate of Vehicle Registration with Service NB to retract my name on file as owner, reimbursement of transportation costs linked to non access to vehicle on presentation of receipts as well as a written apology detailing all completed rectifications
Final Consumer Response /* (4200, 12, 2017/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will stand by my initial complaint and take further measures to obtain justice in this case
Final Business Response /* (4000, 14, 2017/08/18) */
As previously statedIt is our opinion this matter is between the complainant's father who had the accident and/or the insurance company
We believe this is not an issue for our organization and such we will not act upon the complainants desired resolution

Senior managers have been responding directly with the clients regarding the issueOur manager was outside corporate and credit bureau policySuitable measures have been taken to ensure this does not take place againThe Sales Manager involved has also been re-trained in proper procedure thus
enabling our organization to be 100% compliant
The Director of Finance has staff working with the credit bureau to reverse the inquiryThis process is currently ongoing and the client is aware
?

Initial Business Response /* (1000, 5, 2017/01/27) */
The client's vehicle and a number of other new models were test driven by both the technician and service managerIn all instances the slight vibration was repeatedBased upon similar instances in the Nissan data base it was determined this
vehicle does function within specifications and presents no indication of safety related issues
If there remains a displeasure with this vehicle the dealership would welcome an opportunity to assist the client in obtaining a replacement vehicle for terms that are fair and agreeable to both parties
Initial Consumer Rebuttal /* (2000, 7, 2017/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the responseI will discuss the dealership's proposal upon my next visit to their establishment

Senior managers have been responding directly with the clients regarding the issue. Our manager was outside corporate and credit bureau policy. Suitable measures have been taken to ensure this does not take place again. The Sales Manager involved has also been re-trained in proper procedure thus...

enabling our organization to be 100% compliant.
The Director of Finance has staff working with the credit bureau to reverse the inquiry. This process is currently ongoing and the client is aware.

Initial Business Response /* (1000, 5, 2017/08/01) */
We have had several discussions with the complainant regarding this matter. The Director of Finance for Rallye Motors being the last individual to investigate the issue.
As we have previously indicated to the complainant the issue involves...

her insurance agent and the insurance company the agent represents rather than Rallye Motors.
We are sympathetic to her situation and would consider offering a below cost estimate for repairs to her vehicle.

Initial Consumer Rebuttal /* (3000, 7, 2017/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is understated to say that I am disappointed by Rallye Motors [redacted]'s unchanged suggestion for me to turn to an insurance coverage on the vehicle in this matter, as I have explained in great detail why this is impossible, as on May 30, 2017 I signed a contract under the false promise by their sales and finance team that I did not need to be insured on the vehicle upon signing the contract and would be covered under the dealership's insurance for a maximum of 14 days as long as I obtained a quote for an insurance coverage on the vehicle that day (which I did) and proceeded with activating my policy as soon as possible (which I was committed to do). What I did not know at the time of purchase or less than 24 hours later as the vehicle was involved in an accident on May 31, 2017, is that there was in fact no such dealership insurance on the vehicle purchased but that Rallye Motors [redacted]'s Finance Department had used a relatives' insurance coverage on another vehicle to which I am associated as a secondary driver to obtain bank loan approval and finalize purchase agreement. As I responded to Rallye Motors [redacted] Management on June 9, 2017 as they informed me that I had provided insurance coverage at the time of purchase, this was done without my knowledge at any time on the day of purchase. I would have never signed the contract agreement for the vehicle had I known that I was placing myself, passengers in my vehicle, other drivers and pedestrians at risk by making a conscious choice to leave the dealership's lot without any coverage on my vehicle and being in an illegal standing as a driver according to the New Brunswick Insurance Act.
I would also like to bring to your attention that according to the Motor Vehicle Act of New Brunswick, no original, renewal or replacement of a registration certificate, registration plate or permit for a motor vehicle will be issued unless the owner or operator of the vehicle provides evidence of a policy of insurance on the vehicle. The vehicle was still under the name of Rallye Motors [redacted] at the time of the accident. Somehow the vehicle registration was transferred in my name on June 9th 2017, 10 days after the accident when I had not only informed Rallye Motors [redacted] of the accident immediately but clearly not provided the said requested proof of insurance.
This situation, including all other details mentioned in my initial complaint, makes it very difficult for me to understand Rallye Motors [redacted]'s standing position and expression of sympathy. To resolve the problem, I wish to exercise my right to reject this product and be released from all my contractual obligations which would include: all payments made on the credit contract with ScotiaBank and cancellation of said contract, rectification of the Certificate of Vehicle Registration with Service NB to retract my name on file as owner, reimbursement of transportation costs linked to non access to vehicle on presentation of receipts as well as a written apology detailing all completed rectifications.
Final Consumer Response /* (4200, 12, 2017/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will stand by my initial complaint and take further measures to obtain justice in this case.
Final Business Response /* (4000, 14, 2017/08/18) */
As previously stated. It is our opinion this matter is between the complainant's father who had the accident and/or the insurance company.
We believe this is not an issue for our organization and such we will not act upon the complainants desired resolution.

Initial Business Response /* (1000, 5, 2017/05/30) */
1. Provincial regulations require inspection stations to remove the current NB sticker when there is a request for a new inspection. We do not simply remove the sticker because it is our choice.
The inspection was performed as requested along...

with a 2nd service issue relating to a noise complaint. The noise issue cause was sway bar bushings, the only NBI failure was indeed brakes. When changing brakes it is recommended at the very least to turn rotors to ensure fresh and true surfaces. The client chose to decline.
I see no indication the client chose to have all the work done at the other location but it appears it was just brakes.
2. We are a full disclosure dealership that provides all possible extended service contract options that the client can then select to best serve their service requirements and budget. We are aware that with the multitude of options clients can be confused at a later date as to just what coverage was selected at time of purchase. For this reason, at time of the vehicle delivery, we go over the selection of all after market items chosen by the client in minute detail. Price is disclosed, coverage is disclosed, documents are signed by both the clients and manager acknowledging both, and copies of all coverages are supplied to the client at time of delivery for future reference during times of need.
In this instance the sway bar bushings were not part of the covered components in the service contract.
The service contact is held by the warranty company. Cancellation of the contract is only possible within the first 30 days of ownership. This time frame has long passed.
We cannot refund nor can we cancel this service contract. It is apparent there was some confusion and in the interest of good will we would offer the client a good will gesture of a $** service credit at our [redacted] location.
Initial Consumer Rebuttal /* (3000, 7, 2017/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whomever is replying to this complaint clearly did not read the complaint in detail.
I was told that IN ORDER TO PASS THE INSPECTION, I needed:
1. Brake pads
2. The routers to be "machined" and
3. Sway bar bushings.
I was NEVER told that the ONLY thing I needed was brake pads by anyone at [redacted].
Clearly there is some deception in part of your service staff to tell a client one thing, then when a complaint is made to retract what they told the client.
I have since taken my vehicle to a licensed mechanic, which I told the service staff I would do, and he said that the ONLY thing wrong was my brake pads, and my vehicle has passed inspection just fine since getting that work done. There was absolutely NOTHING wrong with the routers whatsoever. I am extremely disappointed that I would have spend much more than I needed to, to do things to my vehicle that did not needed to be done, that is improper business practices on the dealerships part.
In the second issue regarding the warranty. I was told when I purchased the warranty (which was NOT the one that I chose in the first place, which is the major issue) that I would be not able to cancel after 30 days, in fact- I was told I could cancel it at ANY time, and I would get a pro-rated refund for it.
The individual who sold me the warranty, did NOT go over in detail what I was getting, as I TRUSTED this person to do their job properly and sell me something that would be suitable for myself considering I was spending thousands of dollars on a new vehicle and warranty that should have been protecting myself. Furthermore I have found this information on
Consumer Product Warranty
and Liability Act of New Brunswick
16(2) Notwithstanding that the buyer discovers the
breach later than sixty days after delivery of the product,
where the breach is a major breach the buyer may reject
the product if he does so within a reasonable time after
he ought to have discovered the breach.
16(3) The buyer's rejection is not effective until the
seller knows or ought to know that the buyer does not
accept the product.
17(1) Subject to subsections (2) and (3), where the
buyer rejects the product pursuant to section 16, he is released
from his obligations under the contract and may
recover from the seller any payments that he has made
on the price and damages for any other loss that he has
suffered because of the breach and that was reasonably
foreseeable at the time of the contract as liable to result
from the breach.
Not providing full disclosure of an Insurance product, would surely be a major breach.
All things considering, I had contacted [redacted] on my own, which I am waiting for a response, but surely I would hope that a large well known dealership such as yourself, would be able to assist in cancelling this warranty because of the deceptive business practices of your former employees. Exceptions can be made in every case.
Final Business Response /* (4000, 9, 2017/06/05) */
We have visually inspected the hard copy of the work order. The client requested a safety inspection and also had a noise complaint of a rattle in the front of the vehicle. The noise is due to worn sway bar bushings and did not form part of the safety requirements but did form part of the quote as it was a requested service assessment by the client.
It is recommended that rotors be either replaced or resurfaced when pads are replaced for the reason previously mentioned in our initial response.
The warranty documents clearly indicate coverage's and restrictions along with cancellation procedure. As mentioned previously we are unable to cancel any warranty past 30 days of purchase. If it is possible to cancel at this point in time it is explicitly the decision of the warranty company.The client is pursuing this request with the warranty company.
There is no further action we are willing to take at this time.