Alegria by PG Lite

With regards to the letter from the Revdex.com for [redacted] ’s order, she did order her item from us with order number However checking back on any email correspondence from her name or email, we have only had email correspondence from her on 1/3, asking about the status of her order, and the reply on 1/where we provided her tracking informationAny previous emails/calls before her order as per her letter were most likely with another company than us, as we are very specific to not tell customers what size shoes to purchase and we can only make recommendations and she needs to make the best decisions Based on our return policy and the information on the listings, it was clearly indicated that all Last Call items are final sale, and we do not accept refunds or exchanges with respect to Last call items The item [redacted] purchased was a last call item, and was the last pair available and we did not have alternate sizes available for any exchange options at the time neither With regards to the telephone conversations she had made with our customer service department, we had attempted to assist her within the parameters of our store policies Where she was demanding for a refund, and we explained to her we couldn’t accept worn merchandise or offer refunds for last call items Where she indicated that we “hung up” on her, I do vaguely remember there was one instance where the line was transferred to me but there was no one on the other end after several hello’s, and I had called back the telephone number on file for her ###-###-####, with no answer [redacted] Senior Retail Customer Service Rep

This customer returned their shoes and were issued a refund [redacted] Manager, Accounts Receivable & Returns

I am rejecting this response because:I never 'demanded' anythingI asked for something reasonable that would not have cost the company a penny.I have worked in customer service and marketing for years, and this is reprehensible 'customer service' that I simple do not understandI will be certain to pass along this last insult along to everyone I know in the hospitals who is looking for a shoe

Good MorningPlease review the attachedThe customer did purchase a "Last Call" itemOur Last Call items are final sale; as a courtesy we did offer the customer to return the items for inspectionThe inspection team will determine if shoes are defective and at that time we will notify the customer to provide options such as return, refund or exchangeAll customers are responsible for return shipping and it is stated on our return policy: [redacted] Please contact me with any other questions or concerns.Regards, ***

I would like the customer to contact me directly regarding her shoesI will assist to the best of my ability
Please forward contact info

Initial Business Response /* (1000, 5, 2015/07/20) */
I will reach out to the customer directly regarding this situation
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12688001, and find that this resolution is satisfactory to me

With regards to the letter from the Revdex.com for *** ***’s order, she did order her item from us with order number 6070. However checking back on any email correspondence from her name or email, we have only had email correspondence from her on 1/3, asking about the status of her order,
and the reply on 1/where we provided her tracking informationAny previous emails/calls before her order as per her letter were most likely with another company than us, as we are very specific to not tell customers what size shoes to purchase and we can only make recommendations and she needs to make the best decisions Based on our return policy and the information on the listings, it was clearly indicated that all Last Call items are final sale, and we do not accept refunds or exchanges with respect to Last call items. The item *** purchased was a last call item, and was the last pair available and we did not have alternate sizes available for any exchange options at the time neither With regards to the telephone conversations she had made with our customer service department, we had attempted to assist her within the parameters of our store policies. Where she was demanding for a refund, and we explained to her we couldn’t accept worn merchandise or offer refunds for last call items. Where she indicated that we “hung up” on her, I do vaguely remember there was one instance where the line was transferred to me but there was no one on the other end after several hello’s, and I had called back the telephone number on file for her ###-###-####, with no answer *** *** Senior Retail Customer Service Rep

This customer returned their shoes and were issued a refund.   [redacted] Manager, Accounts Receivable & Returns

I am rejecting this response because:I never 'demanded' anything. I asked for something reasonable that would not have cost the company a penny.I have worked in customer service and marketing for years, and this is reprehensible 'customer service' that I simple do not understand. I will be certain to pass along this last insult along to everyone I know in the hospitals who is looking for a shoe.

Good MorningPlease review the attached. The customer did purchase a "Last Call" item. Our Last Call items are final sale; as a courtesy we did offer the customer to return the items for inspection. The inspection team will determine if shoes are defective and at that time we will notify the customer...

to provide options such as return, refund or exchange. All customers are responsible for return shipping and it is stated on our return policy:  [redacted]Please contact me with any other questions or concerns.Regards, [redacted]