Alekson Property Management & Maintenance Professionals (APMPROS)

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and here is my response. Request Revdex.com to provide resolution about terminating the contract. MESSAGE FROM BUSINESS:Regarding this matter:1. On January 10, 2020, APMPros received an email from Landlord advising that he was planning to sell the property (see attached email).2. On that same day, we advised Tenant accordingly.3. Attached is an email chain between APMPros and Tenant concerning this matter. Landlord was 4 times before he returned our call.LANDLORD RESPONSE: False statement. I never got 4 emails. when I got 3rd email, I responded about decision that tenants can go on month-to-month basis. Selling vs renting is a big decision for landlord and cannot be decided overnight. 4. Attached are copies of 2 email chains (January 29th and February 7th) attempting to get a repose from Landlord regarding the Tenant, It was after several calls that Landlord finally responded on February 19th advising that he was in agreement to Tenant remaining in possession of the property on a month-to-month basis.LANDLORD RESPONSE: False statement. May I ask the call records of APMPROs ? they never called me. All I got was the 3 follow up emails and I responded little late as selling vs renting is big decision to make based on market condition. 5. He signed the month-to-month Tenancy Agreement on March 15, 2019. On April 3rd, Landlord then requested APMPros cancelled the Agreement.LANDLORD RESPONSE : I never signed any month-to-month lease. If this is Tenants signing , then I never recieved any document as of date. How can I sign month-to-month lease doc an year ago (Marhc 15th 2019)? APMPros has created a new story. When I have informed them to go for month-to-month lease on Feb19th, APMPros never responded till date. The momemnt they saw this Revdex.com review, they tried to create a new lease doc and started a new story. Nice Try APMPros6. Subsequently, when the Clothes Dryer ceased to work and APMPros attempted to get Landlord approval to send in an appliance repair company, Landlord refused to authorize the repair, saying that it was Tenant’s responsibility to fix the Dryer because if broke down while Tenant was using it. LANDLORD RESPONSE: This was never communicated to me about Dryer. I have took appliances warranty from the day 1 tenants moved in and dint have to worry about any repairs. 7. The bath tub had a hole in it, APMPros advised Landlord that we could fix the hole, however, he wanted his repair person to handle the repair. Some weeks later, Landlord came back to APMPros requesting that our crew fix the hole. We advised that our crews where booked up for several weeks and we could not do the work. Since then, Landlord has ignored Tenant’s request to have the hole repaired and has not given APMPros authorization to do the work. Tenant has been unable to use the tub and Landlord has refused to discount the Rent while Tenant is unable to use the only tub in the residence. LANDLORD RESPONSE: Initially APMPRos told me about they can fix it easily with some patch work (putty from ***) and I was relying on them to fix it. But APMPros took about a month to respond back and after multiple calls and messages to John, they bailed on me. then I have personally checked and informed tenants that they can use bathtub without any worry. I have sent three different plumbers and contractors from warranty company to check on that bathtub. All three said it is not a hole, just a paint scratch. In response to the specifics of the complaint, please be advised as follows:INCORRECT STATEMENT: Our contract started on 4/8/2019. RESPONSE: The Property Management Agreement is dated March 14, 2019 and I signed the Agreement through DocuSign on April 19, 2019. The Property Management Agreements states the following: “Subject to bank closing dates, holiday closures and force majeure, one hundred percent (100%) of Tenant Rent payments less any monies owed Manager under this Agreement will be deposited to a bank account designated by Owner on or before the 15th day of each month.”The Lease between Landlord and Tenant commenced on April 8, 2019.LANDLORD RESPONSE: Above statement clearly says lease commenced on April 8, 2019 vs the statement I made in original complaint is same 4/8/2019. APMPROs is just twisting the statements with some contracts clauses but the fact is lease commenced date is 4/8/2019. COMPLAINT: Rent to pay to owner was 14th day of month. In last 11 months, 8 times APMPros paid me(owner) rent late by 8days to 60 days.RESPONSE: The dates when Rent was posted to Tenant’s ledger and to Landlord’s Ledger and the dates upon which Landlord was paid are as follows:1. April Full Rent payment posted April 28th2. May Landlord cheque issued May 29thLANDLORD RESPONSE: Counter credit on 6/03/19 for amount $1516 (partial rent or no explanation about why $1516. - late payment)3. May Full Rent payment posted May 16th4. May Landlord cheque issued May 16thLANDLORD RESPONSE: Counter credit on 5/16/19 for amount $1871 (partial rent or no explanation about why $1871 - Late )5. June Partial Rent payment posted June 6th6. June Landlord cheque issued June 11thLANDLORD RESPONSE: Counter credit on 6/13/19 for amount $2222 (partial rent or no explanation about why $2222, when total rent was $2395-$79 = $2316)7. July Full Rent payment posted July 12th8. July Landlord cheque issued July 12thLANDLORD RESPONSE: Counter credit on 7/12/19 for amount $2346 9. August Partial Rent payment posted August 11th10. August Landlord Partial Payment issued August 15thLANDLORD RESPONSE: Counter credit on 8/15/19 for amount $1966 (partial rent or no explanation about why)11. September Full Rent Payment posted September 22nd12. September Landlord Cheque issued September 22ndLANDLORD RESPONSE: Counter credit on 9/23/19 for amount $2316 (Late )13. October Full Rent Payment posted October 14th14. October Landlord Cheque issued October 22ndLANDLORD RESPONSE: Counter credit on 10/24/19 for amount $2316 (Late )15. November Full Rent payment posted November 11th16. November Landlord cheque issued November 11thLANDLORD RESPONSE: Counter credit on 11/23/19 for amount $231617. December Full Rent Payment posted December 5th18. December Landlord cheque issued December 22ndLANDLORD RESPONSE: Counter credit on 12/27/19 for amount $2316 (Late)19. January Full Rent Payment posted January 13th20. January Landlord cheque issued January 13thLANDLORD RESPONSE: Counter credit on 1/14/20 for amount $234621. February Full Rent posted February 6th22. February Landlord cheque issued February 22ndLANDLORD RESPONSE: Counter credit on 2/24/20 for amount $2316 (Late)23. March March Rent has not been receivedPer APMPros Accounting Records, Landlord was paid late 5 times. The first late payment occurred when APMPros opened the original Landlord and Tenant Accounts. In May, the payment was late by one day because the Tenant Rent was posted to the Tenant ledger on May 16th and the Landlord cheque was issued on May 16th. In October 2019 we made some internal responsibility changes to our accounting system and the payments for October, December and February were not paid until the 22nd of each month. We believe the cause of those errors have been corrected. Please note the March payment to Landlord will also be late because we have not yet received payment from Tenant.LANDLORD RESPONSE: great response by APMPros. If they issue check on 16th, John has to manually go to bank and deposit the check. Now we are on mercy of that John to deposit the check. see the update when we got money in our bank. they were late 6 times(not 8 times) in 11 months. Now lets stick to April/May rent. APril month rent was paid to us 2 months late. ANd in that two months, start of our contract, the very first month rent check was not paid on time. In that two month, I had to call nearly 20 times , send more than 10 messages. Can provide the phone records too. APMPROs clearly claimed that they issued the check (which they never). JIM A kept saying one excuse that they are upgrading their new accounting software. After 2 months of follow up they re-issued the check and that check was for $1516 deposited on 6/3/19. A total of 2 months delay. Where as first month check we were expecting first month rent of $2316. There was absolutely no proper communication from APMPros. No ledger, no accounts. Our first month property management experience started with a very very bad note. COMPLAINT: Once in a phone conversation, apmpros Jim A said, they can pay late fee of $50 a day for late rent payment. RESPONSE: The lease, which Landlord has obviously never taken the time to read, states that Tenant will be charged late payment fees of $50.00 for the first days and $5.00 for each day thereafter until paid. It is APMPros policy not to collect such fees from Tenants because it just adds additional burden to their already tights budgets. We use this non-collection policy to work with Tenants to help them through their difficult times which in turn makes them think the Landlord is a good person recognizing their difficulty. WE find that Tenants take better care of the property when they think the landlord is a good person. They generally leave the property in good repair when they vacate. If there is money owed the Landlord due to rent being shorted, that amount is deducted from The Security Deposit at the end of the Lease Term. We monitor this on a monthly basis and all Landlords are aware of this policy. In APMPros 5+ years of operation, we have only had to evict one person because of failure to pay rent and that was because the wife committed suicide and the husband stopped paying rent. LANDLORD RESPONSE: my original statement is true. JIM A agreed to pay us rent on time after initial 4 months into the contract. Upon late paymnet JIM A himself said, he can pay any late fee of mortgage payments or penalty fee of check bounce etc. We kept some emerygency funds in the bank so that mortgage payments can happen without any delay. We kept on using those emergency funds for 4 months, but we got really frustrated as it has become a habbit for APMPROs paying rent late. COMPLAINT: In the event contract termination (end of 12 months) , I get no response. RESPONSE: APMPros does not have any inquiry by Landlord about the automatic continuation of the Property Management Contract until such time it is cancelled by either party.From the beginning of our relationship with this Landlord, he has been extremely difficult to deal with. He refuses to take responsibility for any repairs to the property; stating that all repairs are the responsibility of the Tenant regardless if the repairs are due to long-term use of an appliance or plumbing issues that are obviously not due to Tenant negligence. Landlord is one of the most irresponsible property owners we have ever dealt with.LANDLORD RESPONSE: If you see April/May/June rent was not paid on time and no response to emails/calls/messages. And no explaination about why there was partial rent paid. If APMPros have been proactive in communicating to landlords, then any kind of miscommuniation be resolved easily. they either ignore you or talk with an arrogant tone. Its our $700k property put in hands of Arrogant property manager, was the bad decision I made. Further, Landlord is selling the property and no longer needs APMPros services. Our Property Management Contract requires a 60-day notice to terminate without penalty. It appears that rather than be responsible for $160.00 in Management Fees during the 60-day termination period, the Landlord has resorted to these tactics.LANDLORD RESPONSE: For a $700k property I really dont have time to think about $160. I was not aware of this $160 till I read this line here. If contract termination takes $160, just deduct that amount and pay us the remaining. At this stage we are looking to save ourselves from APMPros. Yesterday 3/16/2020 JIM A called me around 8:34PM (late hours) and treatened to take out this review from Revdex.com. This seems very fishy. we wanted to end the contract because, we are not happy with the service they provided. I ended up spending more time in managing property managers that I could have dealt with myself in 1/10th of that time. As of today, we are terminating the contract with this Landlord. APMPros will issue a cheque today for the Security Deposit we are holding on behalf of the Tenant. We will advise the Tenant accordingly. From now on, I am going to listen to my field people when they say that I should fire a Landlord because the Landlord does not accept responsibility for the things for which he is responsible and/or fit with APMPros Policies.LANDLORD RESPONSE: Yesterday 3/16/2020 JIM A called me 8:34PM (late hours) and treatened to take out this review from Revdex.com. and if not, the contract 60 days notice will end only till end of May month. Here in review response they agreed to terminate the contract immediately. Which one should I consider ? We have over 300 properties in our management portfolio, many of which have been with APMPros since we started in 2015. LANDLORD RESPONSE: Great and good luck in your business. We are terminating because I dint get the good experience in doing businees with APMPROs. All I care about is my property and response when we ask question about why rent was late. A on-time response and clear accounts/ledger would have saved all this. APMPros has clearly failed in maintaining proper accounts/ledges and providing proper ontime responses. Result is this review. I took time to raise this to Revdex.com, so that no other landlord to suffer the same.

Sincerely