Alemar Services Company

It is unfortunate that this has gone this far, [redacted] had bought a car from us on 2/17/We gave her the opportunity to test drive the vehicle, and when she returned she had said that “This vehicle is what I have been looking for” After the traand purchase was made, it seems that she went to her local Nissan Dealership ( [redacted] Nissan) and requested for the vehicle to be checked over again after we had serviced the vehicle before the saleAll these services were not required and where all under the request of [redacted] as it says on the service receiptThe aftermarket axle that was worrying the safety of [redacted] was not a used, but a brand new axle that was bought to replace the unsafe and broken OEM axleBetween all of this time [redacted] never called us to tell us the issues that she was having, but instead brought the car in to us and demanded for us to return her vehicleWhile she was in the office [redacted] was rude and had scared off customers by making us seem like the bad guysWe tried to work everything outSo we returned the vehicle to [redacted] in hopes of her satisfactionLater on in the day when we had more time to take a look at the returned Nissan Rogue, the vehicle was in a bad condition and seemed to have big problems, which was very suspicious to usWhen we inspected the vehicle more closely the check engine light had come on, it seemed to be misfiring, and jerking At that time we had no choice but to cancel the $3,check that we wrote to [redacted] as the vehicle was in a lot worse shape than we had sold it to herWe were going to contact [redacted] about the cancelled check, but before we could she already had tried to cash it and contacted us already frustratedI asked her to stop by the office so we could talk and renegotiate the situationNext day she stopped by the office, and I explained the situation to her and we settled on $2,After we had talked everything out and seemed to have settled this unfortunate situation we shook hands and left on good termsWe hope that we can help settle this situation and make everything clear by seeing both sides of the story, as our ambition is to satisfy customers and not to leave on bad terms

I have reviewed the response made by the business in reference to complaint ID *** Though I do not find the business's response completely truthful or accurate, it appears that continuing to pursue this matter will be futileI have no choice but to accept the dealer's responseMy goal of bringing attention to his questionable business dealings has been accomplished, though, unfortunately, no funds could be recuperatedI will choose to take no further action against him
Regards,
*** ***

It is unfortunate that this has gone this far, [redacted] had
bought a car from us on 2/17/2016. We gave her the opportunity to test drive
the vehicle, and when she returned she had said that “This vehicle is what I
have been looking for”.  After the
trade-in and purchase was made, it seems...

that she went to her local Nissan
Dealership ([redacted] Nissan) and requested for the vehicle to be checked over
again after we had serviced the vehicle before the sale. All these services
were not required and where all under the request of [redacted] as it says on the
service receipt. The aftermarket axle that was worrying the safety of [redacted]
was not a used, but a brand new axle that was bought to replace the unsafe and
broken OEM axle. Between all of this time [redacted] never called us to tell us the
issues that she was having, but instead brought the car in to us and demanded
for us to return her vehicle. While she was in the office [redacted] was rude and
had scared off customers by making us seem like the bad guys. We tried to work
everything out. So we returned the vehicle to [redacted] in hopes of her
satisfaction. Later on in the day when we had more time to take a look at the
returned Nissan Rogue, the vehicle was in a bad condition and seemed to have
big problems, which was very suspicious to us. When we inspected the vehicle
more closely the check engine light had come on, it seemed to be misfiring, and
jerking.  At that time we had no choice
but to cancel the $3,000 check that we wrote to [redacted] as the vehicle was in a
lot worse shape than we had sold it to her. We were going to contact [redacted]
about the cancelled check, but before we could she already had tried to cash it
and contacted us already frustrated. I asked her to stop by the office so we
could talk and renegotiate the situation. Next day she stopped by the office,
and I explained the situation to her and we settled on $2,300. After we had
talked everything out and seemed to have settled this unfortunate situation we
shook hands and left on good terms. We hope that we can help settle this situation
and make everything clear by seeing both sides of the story, as our ambition is
to satisfy customers and not to leave on bad terms.