Aleph Objects, Inc.

We will refund their money, not send replacement parts

A refund check has been sent via FedEx, tracking # ***

We do not store the credit card numbers, so we won't be able to put it back on the cardWe'll need a full name and address to mail a paper check to

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to mePlease provide the refund to the credit card used to purchase this machine or communicate the preferred methodPlease submit the refund as soon as possible
Regards,
*** ***

Revdex.com:
$may be sent to *** *** ** *** *** *** *** *** ** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

At this point we would like to offer a full refund on the LulzBot Mini from order *** *** will need to pack the printer up in its original box with packaging material along with all componentsPlease write *** on the outside of the box and include it on a piece of paper within
Once prepared send the printer to: LulzBot ATTN Returnsw 66th stLoveland, Colorado80538Once we receive the printer back we will be able to issue a refund directly through the purchasing account, or write a check to be delivered certified mail

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me on the condition the refund amount is no less than $plus the amount paid to ship the faulty toolhead back to
lulzbot ($11.35) I shipped the toolhead back to lulzbot with the intent of receiving a functional item in return Since, they only will offer to refund of the original product, I must insist they also pay for the shipping of said product, which was paid out of pocket by my company The total acceptable refund amounts to $ Please instruct Lulzbot to place it back on the card with which it was purchased
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This is partially my fault in requesting something without getting alignment from my
shopAlthough we strongly disagree with the policy of lulzbot not covering shipping for warranty repairs (especially machines down in months), but my shop told me we've already invested in other tool heads and spare parts for the Taz I wasn't aware of this until this morningBasically, we'll have nearly a thousand dollars worth of useless tools if we don't have the Taz back up and runningRegardless, I would still like the shipping refunded from both the returned machines as a token of Lulzbot standing behind their productsIf that can be done and a machine can be sent in a reasonable amount of time, I will accept this as a reasonable solutionThe total shipping cost for both printers was $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I personally delivered the printer and am awaiting a refund. 
Regards,
[redacted]

We will be refunding this user for the purchase of the printer and shipping. The printer is in transit back to us. We believe this satisfies the user.-Jeff

[redacted], Inc. (manufacturer of LulzBot 3D Printers) appreciates the complaining customer’s interest in the contest for a BQ Ciclop Scanner (“Scanner”), together with the interest of many other applicants. Rather than expend the time and effort to dispute the complaining...

customer’s claim, AOI agrees to send him/her a Scanner. The delivery of a Scanner to the complaining customer constitutes a compromise of disputed claims and is not to be construed as an admission of liability on the part of AOI. AOI sends a hearty thank-you to all who participated in the contest.

Complaint: [redacted]
I am rejecting this response because:Lulzbot is completely off topic with the inspection results and did not offer any resolution. The problem with the printer is that the Z-coupler broke during operation. All of the electronics and other components worked when I shipped the machine. Once again, dust has nothing to do with this warranty claim and would have no effect on the Z-coupler failing which is the point of the return. I would like Lulzbot to respond with a resolution rather than some pictures of dusty components that could easily be cleaned off with a can of compressed air. I've attached a picture of the component that failed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi,I checked and we received the printer. We unboxed it and found it damaged. It was heavily covered in dust, including the electronics. It must have been used in a woodshop or some environment like that. The printer is only a couple months old or so, so it under normal conditions there shouldn't be this much dust. The dust in the pictures is *not* from the printer itself, it is from something else. This is not a printer we can refurbish and resell without a lot of scrapping of parts. The electronics are probably ruined, for instance. Attached are some pictures.Also, the customer said the unit was DOA, but it certainly looks like it has had plenty of use.Thanks,-Jeff

The customer originally requested: "I would like a full refund for the Lulzbot 3D printer along with the shipping costs reimbursed from them providing a poorly designed product that had 2 machine down failures within 2 months of operation. " We agreed to this refund. The customer no longer wants what they originally asked for and now wants something else. We won't play this game.We can refund their money as they originally requested and that we agreed to do in December.

Hello,We are sorry that the LulzBot TAZ is not working to the expectations of the customer and would like to accept the request to have the product returned for a full refund.