Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Email sent to patients husband, Will await response [redacted] - I just received the Complaint you issued on this to the Revdex.comThank you for the information I am not understanding what you are stating when you say we are charging 6X the market averageWe charge $and adjust off $due to the contractual agreementLeaving $for each cycle/month(strips/service we provide) If you were to meet your yearly deductible $Individual/$Family you would still pay 25% of the $Monthly($30.92) I am showing that the meter is owned by youIf you would like to be placed on our Self pay option you would pay $for the strips Please let me know how you want to proceed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/12) */ 8-12- Sent via email from consumer: [redacted] You can close this requestA solution was reached Thanks, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ We have submitted a request to the manufacturer to speak to Mr [redacted] for those questions more appropriately handled by Technical Support staff thereI do apologize for any Alere staff that treated Mr [redacted] rudelyThat is certainly not acceptable We can address the billing issue and someone from our staff with be contacting him todayWe bill Code Gwhich requires four test results, that those test results have been to the patient's HealthCare Professional (HCP)We are also meant to include the supplies (meter and strips) for the testSince Mr [redacted] bought his meter and is having trouble with it, we would be happy to supply him a new meter and suppliesIf he wants to continue with his current meter and be billed only for supplies, we would need a release from reportingThat means he would be reporting his results directly to his HCPWe would then sell the strips directly to Mr [redacted] and he could submit them to his payer for processingOur agents are working with him now to define the billing details
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ We have received the patient complaint and we will be sending Mrs [redacted] s next order as an overnight delivery on usWe will also be sending her out a Complimentary box of supplies to make up for the times she had to go to the lab to testIn addition we will be reviewing the call that the patient mentioned in this complaint and will provide coaching and trainingWe will also be sending the patient a letter
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Email sent to patients husband, Will await response [redacted] - I just received the Complaint you issued on this to the Revdex.comThank you for the information I am not understanding what you are stating when you say we are charging 6X the market averageWe charge $and adjust off $due to the contractual agreementLeaving $for each cycle/month(strips/service we provide) If you were to meet your yearly deductible $Individual/$Family you would still pay 25% of the $Monthly($30.92) I am showing that the meter is owned by youIf you would like to be placed on our Self pay option you would pay $for the strips Please let me know how you want to proceed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/12) */ 8-12- Sent via email from consumer: [redacted] You can close this requestA solution was reached Thanks, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ We have submitted a request to the manufacturer to speak to Mr [redacted] for those questions more appropriately handled by Technical Support staff thereI do apologize for any Alere staff that treated Mr [redacted] rudelyThat is certainly not acceptable We can address the billing issue and someone from our staff with be contacting him todayWe bill Code Gwhich requires four test results, that those test results have been to the patient's HealthCare Professional (HCP)We are also meant to include the supplies (meter and strips) for the testSince Mr [redacted] bought his meter and is having trouble with it, we would be happy to supply him a new meter and suppliesIf he wants to continue with his current meter and be billed only for supplies, we would need a release from reportingThat means he would be reporting his results directly to his HCPWe would then sell the strips directly to Mr [redacted] and he could submit them to his payer for processingOur agents are working with him now to define the billing details
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ We have received the patient complaint and we will be sending Mrs [redacted] s next order as an overnight delivery on usWe will also be sending her out a Complimentary box of supplies to make up for the times she had to go to the lab to testIn addition we will be reviewing the call that the patient mentioned in this complaint and will provide coaching and trainingWe will also be sending the patient a letter