Revdex.com: I received a letter from the company President and although some facts & dates are incorrect, it stated that I will not be billed for the service contract cancelation, so in reference to complaint ID [redacted] , the resolution is satisfactory to me Sincerely, [redacted] ***
Aloha ***,
This message is in response to Case #*** filed with the Revdex.com of Hawaii
First and foremost, I apologize for the inordinate length of time and for the poor communication surrounding your re-order of the proximity access control cards
In researching
this complaint, I’ve uncovered a number of issues that helped to contribute to some, not all, of the lengthy delayIn brief summary, the initial part number on record was obsolete with the manufacturer, and the replacement part through the manufacturer was incorrectThe turnaround time to fulfill orders with the vendor of this particular access card is up to weeks
In the future, we suggest you establish a longer lead time when reordering this item, now that we have determined the timeframe and part number for replenishmentWe will absolutely waive the cost of $plus tax for this order
Poor communication from our team is unacceptable and has been addressedWe certainly apologize on behalf of the manufacturer and *** *** for the difficulties in attaining these cards
To place and expedite future orders, we advise that you call the Customer Service department directly at Alert AlarmFor any issues or problems large or small, please feel free to contact *** ***, Vice President, at *** ***, or to myself at Alert Alarm
You are a valued client and we truly appreciate your business
Sincerely,
*** ***, President Alert Alarm Hawaii
Aloha ***,
Please find attached the letter we are sending out to Mr***We've also spoke with him directly and have apologized for the poor interaction he had with our sales representativeWe are counseling that employee and appreciate the feedback
Mahalo,
***
***
Director of MarketingMarch
17, 2015Aloha
Mr***, Alert Alarm Hawaii requires of its employees to adhere to a code
of conduct to ensure our customers are being treated fairly and that we are
representing our brand, products and services with integrity. We take all complaints seriously and investigate each and every
one. In an instance where an employee of Alert Alarm has breached our
code of conduct, we act swiftly and appropriately to reprimand the employee and
have them revisit our training program to ensure this does not happen again,
which is what we will do with the sales representative that was working with
*** ***. We realize this is a small community and we must treat
everyone with respect and dignity.We are proud to be a year member of the Revdex.com, and also proud to
keep island communities safe across the Hawaiian Island for over
years. This is not indicative of how we conduct business, and for
that I certainly apologize. Thank you for taking the time to bring this
to our attention. Please feel free to
contact me directly with any questions or concerns regarding this matter.Sincerely,
*** ***, President Alert Alarm Hawaii Waiwai
LoopHonolulu, Hawaii
Aloha
[redacted], Alert Alarm Hawaii requires of its employees to adhere to a code
of conduct to ensure our customers are being treated fairly and that we are
representing our brand, products and services with integrity. To mitigate
the risk of overzealous sales staff, we require that the...
salesperson &
customer call the head office before any contracts are signed and have the
inside operations staff talk directly to the new customer. The customer is
asked three specific questions and the conversation is recorded as follows:Do you understand that you are talking with Alert Alarm Hawaii and that we have no affiliation with your current security provider? Do you understand that this contract is for 60 months? Do you understand that you have 3 days to cancel this contract? After your initial call with [redacted] in Customer Service on 2/24,
the contract was cancelled the next day (2/25), and equipment was removed the
following day (2/26). No billing has ever been generated from Alert Alarm
Hawaii to you. We take all complaints seriously and investigate each and every
one. In an instance where an employee of Alert Alarm has breached our
code of conduct, we act swiftly and appropriately to reprimand the employee and
have them revisit our training program to ensure this does not happen again,
which is what we will do with both [redacted] and [redacted]. We realize this is a
small community and we must treat everyone with respect and dignity. We are proud to be a 30 year member of the Revdex.com, and also proud to
keep island communities safe across the Hawaiian Island for over 50
years. This is not indicative of how we condone business, and for
that I certainly apologize. Please feel free to contact me directly with
any questions or concerns regarding this matter.[redacted], President Alert Alarm Hawaii 2668 Waiwai
LoopHonolulu, Hawaii 96819
Complaint: 11912676
I am rejecting this response because:the password taken was wrong, it is NOT PUNA.For Dec. 27, is the text attachement you sent complete or is there more?
Sincerely,
Terry G[redacted]
Complaint: [redacted]
I am rejecting this response because: the information in the response is untrue. I have been out of contract with the other company for a little over a year now. However, I was able to settle the dispute with the local manager, Bob, who was able to get me out of the contract.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
OUR NORMAL PROCESS WHEN A NEW CLIENT IS SIGNING A CONTRACT FOR OUR SERVICES WE HAVE INSIDE ADMIN STAFF WHO EXPLAIN VIA TELEPHONE PRIOR TO SIGNING ANY CONTRACT A LIST OF QUESTIONS PERTAINING TO THE SPECIFICS OF THE CONTRACT AND ADVISING THAT THIS IS A 60 MONTH CONTRACT AND WE RECEIVE YOUR ACCEPTANCE...
PRIOR TO MOVING FORWARD. THIS PRACTISE IS INDEPENDANT OF ANYTHING SAID BY A SALES PERSON TO AVOID ANY CONFUSION OR MISUNDERSTANDING.
THE DAY YOU CALLED I WAS TIED UP IN MEETINGS AND ASKED SOMEONE TO CALL YOU IMMEEDIATLY TO DISCUSS YOUR CONCERNS AND SEE WHAT WE COULD DO TO HELP YOU OUT. IT WAS MY UNDERSTANDING [redacted] DID CALL YOU AND SPOKE IN DETAIL WITH YOU ABOUT YOUR SITUATION AND THE NEW BUSINESS YOU HAVE RECENTLY STARTED AND YOUR UNCERTANITY IF YOU COULD AFFORD THE MONTHLY COSTS OF THE ALARM SERVICE. AS RESULT WE AGREED WITH YOU TO SUSPEND YOUR SERVICE FOR 6 MONTHS WITH NO COSTS TO YOU AND NO EXTENTION TO YOUR CONTRACT. AT THE END OF THE SIX MONTHS WE WOULD AGAIN EVALUATE YOUR SITUATION AND MAKE ANY ADJUSTMENTS NEEDED. WE HAVE TRIED HARD TO ACCOMODATE YOUR CONCERNS AND ISSUES.
I certainly apologize for any misunderstandings as our sales people are required to follow a specific code of conduct that requires the explanation that you are signing a contract with Alert Alarm and that we are not affiliated with any other security provider. To verify this information and as a...
precaution we also have a recorded welcome phone call from our inside central station staff that explains you are signing a contract with Alert Alarm before any installation takes place and to verify that you are not currently under contract with another security provider. Without any specific information of who you are I cannot verify this information but if you feel that you were not treated appropriately I would certainly have no problem letting you out of the Alert Alarm contract. Alert Alarm takes these issues very seriously and I would appreciate any further details you can offer.
Roger S[redacted]
President
Alert Alarm Hawaii
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In addition, I have been contacted by the organization, with apologies and a plan outlining their corrective action has been relayed to me.
Sincerely,
[redacted]
[redacted]
Revdex.com of Hawaii
1132 Bishop Street #615
Honolulu, HI 96813-2822
Mr. [redacted]
This message is in response to a complaint about Alert Alarm Hawaii upon reviewing the attached letter from [redacted] of [redacted].
Alert Alarm Hawaii has a...
Code of Conduct policy that all sales representatives are required to adhere to as a condition of employment with our company. These policies include the following:
• Never represent directly, indirectly, through deception or through omission that you represent a different alarm company.
• Never represent that you are there to service a security panel.
• Always wear your badge on your collar.
• Always wear your approved Alert Alarm apparel.
Per the policies above, our employees are required to wear name badges and company attire at all times. Unfortunately over the years and as the market leader, there have been instances of people impersonating Alert Alarm employees and competitors attempting to tarnish the excellent brand name of Alert Alarm Hawaii by generating false claims on Yelp, and now thru the Revdex.com.
In addition to our code of conduct and identification requirements and to avoid any possible confusion or overzealous sales staff, we require that the sales person & customer call the head office before any contracts are signed and have the inside operations staff talk directly to the new customer. The customer is asked three specific questions (below) and the conversation is recorded:
1. Do you understand that you are talking with Alert Alarm Hawaii and that we have no affiliation with your current security provider?
2. Do you understand that this contract is for 60 months?
3. Do you understand that you have 3 days to cancel this contract?
If for some reason an employee of Alert Alarm has breached our code of conduct we will act appropriately and reprimand that employee. We realize this is a small community and we must treat everyone with respect and dignity. If something did happen we certainly apologize and will rectify this situation promptly.
As you may know, the security alarm business is a very competitive marketplace with many companies vying for residential and commercial business market share. We have been in business for over 50 years, and until recently, received very limited number of customer complaints thru the Revdex.com. It is evident that one of our competitors is attempting to discredit our name and we will take the necessary action to defend ourselves. We find it unusual that these letters are written to the owner of [redacted] and appear to be scripted with the similar content and then referred to Revdex.com. I didn’t realize that was the normal protocol for sending complaints to the Revdex.com and would ask for clarification for future reference.
We are proud to be a 30 year member of the Revdex.com, and also that we help to keep island communities safe across the Hawaiian Island for over 50 years. This is not a business practice we engage in or condone in any way.
Please feel free to contact me directly with any questions or concerns regarding this matter.
[redacted] President
Alert Alarm Hawaii
Aloha Mr. [redacted]
Please see the letter that we have sent to Mr. [redacted]. I've called him to let him know we've cancelled the contract and that we are conducting an internal investigation to identify the sales representative, who will face action up to and including termination if...
such action is deemed justified.
Please do not hesitate to contact me directly at [redacted] should you need more information.
Mahalo,
[redacted]
Director of Marketing and Business Development
Alert Alarm Hawaii April
15, 2015Aloha
Mr. [redacted], First of all, I offer my sincere apology for the actions of this
Sales Representative. Your cancellation
of contract is in process. Alert Alarm Hawaii requires of its employees to adhere to a code
of conduct to ensure our customers are being treated fairly and that we are
representing our brand, products and services with integrity. We take all complaints seriously and investigate each and every
one. In an instance where an employee of Alert Alarm has breached our code
of conduct, we act swiftly and appropriately to reprimand the employee to
ensure this does not happen again. We realize this is a small community
and we must treat everyone with respect and dignity.We are proud to be a 30 year member of the Revdex.com, and also proud to
keep island communities safe across the Hawaiian Island for over 50
years. This is not indicative of how we conduct business, and for
that I certainly apologize. Thank you for taking the time to bring this
to our attention. Please feel free to
contact me directly with any questions or concerns regarding this matter.Sincerely, [redacted], President Alert Alarm Hawaii 2668 Waiwai
LoopHonolulu, Hawaii 96819
Mr. [redacted]
I would like to clarify that every security system alarm panel requires a direct 110 power source to operate and maintain the system and that includes hard wired systems and wireless systems. In addition each security panel has a built in battery backup in the event the power is cut or goes...
out from [redacted]. When the power is lost to an alarm panel the Alert Alarm call center receives a signal that the power has been lost to your security system and we then call you to verify that everything is ok or that we should dispatch the police.
When talking about a wireless system this also requires a 110 power source but the wireless phrase simply means that the sensors, motion detectors and other auxiliary equipment can transmit their signals to the powered alarm panel wirelessly. I hope this helps you understand the systems? I have asked one of our specialists (Alex) to reach out to you should you require any further information.
Roger S[redacted]
President
Alert Alarm [redacted]
Revdex.com:
I received a letter from the company President and although some facts & dates are incorrect, it stated that I will not be billed for the service contract cancelation, so in reference to complaint ID [redacted], the resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Alert Alarm requested the name of the individuals, time and date of incident. I don't have the names of the individuals but we do have them on video along with their conversation. My wife has the date and time on her phone "ring" application. I will try to notify Alert Alarm.I guess I should be satisfied, however, as I viewed previous complaints, the concerns seem to be similar so I'm just concerned that this is standard practice.
Sincerely,
[redacted]
Revdex.com:
Although I have reviewed the response made by Alert Alarm Hawaii ("AAH's") in reference to complaint ID [redacted] and have accepted AAH's letter providing me...
with "an option" to cancel service at the end of my contract in October 2017 with no penalty, I disagree with AAH's
response that, "the terms are clearly spelled out" as the terms are
barely readable on AAH's work order that AAH's technician provided to me for signature. Moreover, AAH's sales person never explained that the 2G radio upgrade is accompanied with an 60 month contract extension. AAH's sales person merely explained that I would need to sign a work order for the 2G radio upgrade and that AAH's technician would provide AAH's work order to me for signature upon the completion of the 2G radio upgrade. AAH's sales person never discussed that AAH's work order would extend the terms of my contract by 60 months upon completion of the 2G radio upgrade. I understand that, generally, a work order is not used to extend the
contract terms as a work order is a written authorization for the specified performance of work.Sincerely,
[redacted]
Revdex.com: I received a letter from the company President and although some facts & dates are incorrect, it stated that I will not be billed for the service contract cancelation, so in reference to complaint ID [redacted] , the resolution is satisfactory to me Sincerely, [redacted] ***
Aloha ***,
This message is in response to Case #*** filed with the Revdex.com of Hawaii
First and foremost, I apologize for the inordinate length of time and for the poor communication surrounding your re-order of the proximity access control cards
In researching
this complaint, I’ve uncovered a number of issues that helped to contribute to some, not all, of the lengthy delayIn brief summary, the initial part number on record was obsolete with the manufacturer, and the replacement part through the manufacturer was incorrectThe turnaround time to fulfill orders with the vendor of this particular access card is up to weeks
In the future, we suggest you establish a longer lead time when reordering this item, now that we have determined the timeframe and part number for replenishmentWe will absolutely waive the cost of $plus tax for this order
Poor communication from our team is unacceptable and has been addressedWe certainly apologize on behalf of the manufacturer and *** *** for the difficulties in attaining these cards
To place and expedite future orders, we advise that you call the Customer Service department directly at Alert AlarmFor any issues or problems large or small, please feel free to contact *** ***, Vice President, at *** ***, or to myself at Alert Alarm
You are a valued client and we truly appreciate your business
Sincerely,
*** ***, President Alert Alarm Hawaii
Aloha ***,
Please find attached the letter we are sending out to Mr***We've also spoke with him directly and have apologized for the poor interaction he had with our sales representativeWe are counseling that employee and appreciate the feedback
Mahalo,
***
***
Director of MarketingMarch
17, 2015Aloha
Mr***, Alert Alarm Hawaii requires of its employees to adhere to a code
of conduct to ensure our customers are being treated fairly and that we are
representing our brand, products and services with integrity. We take all complaints seriously and investigate each and every
one. In an instance where an employee of Alert Alarm has breached our
code of conduct, we act swiftly and appropriately to reprimand the employee and
have them revisit our training program to ensure this does not happen again,
which is what we will do with the sales representative that was working with
*** ***. We realize this is a small community and we must treat
everyone with respect and dignity.We are proud to be a year member of the Revdex.com, and also proud to
keep island communities safe across the Hawaiian Island for over
years. This is not indicative of how we conduct business, and for
that I certainly apologize. Thank you for taking the time to bring this
to our attention. Please feel free to
contact me directly with any questions or concerns regarding this matter.Sincerely,
*** ***, President Alert Alarm Hawaii Waiwai
LoopHonolulu, Hawaii
Aloha
[redacted], Alert Alarm Hawaii requires of its employees to adhere to a code
of conduct to ensure our customers are being treated fairly and that we are
representing our brand, products and services with integrity. To mitigate
the risk of overzealous sales staff, we require that the...
salesperson &
customer call the head office before any contracts are signed and have the
inside operations staff talk directly to the new customer. The customer is
asked three specific questions and the conversation is recorded as follows:Do you understand that you are talking with Alert Alarm Hawaii and that we have no affiliation with your current security provider? Do you understand that this contract is for 60 months? Do you understand that you have 3 days to cancel this contract? After your initial call with [redacted] in Customer Service on 2/24,
the contract was cancelled the next day (2/25), and equipment was removed the
following day (2/26). No billing has ever been generated from Alert Alarm
Hawaii to you. We take all complaints seriously and investigate each and every
one. In an instance where an employee of Alert Alarm has breached our
code of conduct, we act swiftly and appropriately to reprimand the employee and
have them revisit our training program to ensure this does not happen again,
which is what we will do with both [redacted] and [redacted]. We realize this is a
small community and we must treat everyone with respect and dignity. We are proud to be a 30 year member of the Revdex.com, and also proud to
keep island communities safe across the Hawaiian Island for over 50
years. This is not indicative of how we condone business, and for
that I certainly apologize. Please feel free to contact me directly with
any questions or concerns regarding this matter.[redacted], President Alert Alarm Hawaii 2668 Waiwai
LoopHonolulu, Hawaii 96819
Complaint: 11912676
I am rejecting this response because:the password taken was wrong, it is NOT PUNA.For Dec. 27, is the text attachement you sent complete or is there more?
Sincerely,
Terry G[redacted]
Complaint: [redacted]
I am rejecting this response because: the information in the response is untrue. I have been out of contract with the other company for a little over a year now. However, I was able to settle the dispute with the local manager, Bob, who was able to get me out of the contract.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
OUR NORMAL PROCESS WHEN A NEW CLIENT IS SIGNING A CONTRACT FOR OUR SERVICES WE HAVE INSIDE ADMIN STAFF WHO EXPLAIN VIA TELEPHONE PRIOR TO SIGNING ANY CONTRACT A LIST OF QUESTIONS PERTAINING TO THE SPECIFICS OF THE CONTRACT AND ADVISING THAT THIS IS A 60 MONTH CONTRACT AND WE RECEIVE YOUR ACCEPTANCE...
PRIOR TO MOVING FORWARD. THIS PRACTISE IS INDEPENDANT OF ANYTHING SAID BY A SALES PERSON TO AVOID ANY CONFUSION OR MISUNDERSTANDING.
THE DAY YOU CALLED I WAS TIED UP IN MEETINGS AND ASKED SOMEONE TO CALL YOU IMMEEDIATLY TO DISCUSS YOUR CONCERNS AND SEE WHAT WE COULD DO TO HELP YOU OUT. IT WAS MY UNDERSTANDING [redacted] DID CALL YOU AND SPOKE IN DETAIL WITH YOU ABOUT YOUR SITUATION AND THE NEW BUSINESS YOU HAVE RECENTLY STARTED AND YOUR UNCERTANITY IF YOU COULD AFFORD THE MONTHLY COSTS OF THE ALARM SERVICE. AS RESULT WE AGREED WITH YOU TO SUSPEND YOUR SERVICE FOR 6 MONTHS WITH NO COSTS TO YOU AND NO EXTENTION TO YOUR CONTRACT. AT THE END OF THE SIX MONTHS WE WOULD AGAIN EVALUATE YOUR SITUATION AND MAKE ANY ADJUSTMENTS NEEDED. WE HAVE TRIED HARD TO ACCOMODATE YOUR CONCERNS AND ISSUES.
I certainly apologize for any misunderstandings as our sales people are required to follow a specific code of conduct that requires the explanation that you are signing a contract with Alert Alarm and that we are not affiliated with any other security provider. To verify this information and as a...
precaution we also have a recorded welcome phone call from our inside central station staff that explains you are signing a contract with Alert Alarm before any installation takes place and to verify that you are not currently under contract with another security provider. Without any specific information of who you are I cannot verify this information but if you feel that you were not treated appropriately I would certainly have no problem letting you out of the Alert Alarm contract. Alert Alarm takes these issues very seriously and I would appreciate any further details you can offer.
Roger S[redacted]
President
Alert Alarm Hawaii
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In addition, I have been contacted by the organization, with apologies and a plan outlining their corrective action has been relayed to me.
Sincerely,
[redacted]
[redacted]
Revdex.com of Hawaii
1132 Bishop Street #615
Honolulu, HI 96813-2822
Mr. [redacted]
This message is in response to a complaint about Alert Alarm Hawaii upon reviewing the attached letter from [redacted] of [redacted].
Alert Alarm Hawaii has a...
Code of Conduct policy that all sales representatives are required to adhere to as a condition of employment with our company. These policies include the following:
• Never represent directly, indirectly, through deception or through omission that you represent a different alarm company.
• Never represent that you are there to service a security panel.
• Always wear your badge on your collar.
• Always wear your approved Alert Alarm apparel.
Per the policies above, our employees are required to wear name badges and company attire at all times. Unfortunately over the years and as the market leader, there have been instances of people impersonating Alert Alarm employees and competitors attempting to tarnish the excellent brand name of Alert Alarm Hawaii by generating false claims on Yelp, and now thru the Revdex.com.
In addition to our code of conduct and identification requirements and to avoid any possible confusion or overzealous sales staff, we require that the sales person & customer call the head office before any contracts are signed and have the inside operations staff talk directly to the new customer. The customer is asked three specific questions (below) and the conversation is recorded:
1. Do you understand that you are talking with Alert Alarm Hawaii and that we have no affiliation with your current security provider?
2. Do you understand that this contract is for 60 months?
3. Do you understand that you have 3 days to cancel this contract?
If for some reason an employee of Alert Alarm has breached our code of conduct we will act appropriately and reprimand that employee. We realize this is a small community and we must treat everyone with respect and dignity. If something did happen we certainly apologize and will rectify this situation promptly.
As you may know, the security alarm business is a very competitive marketplace with many companies vying for residential and commercial business market share. We have been in business for over 50 years, and until recently, received very limited number of customer complaints thru the Revdex.com. It is evident that one of our competitors is attempting to discredit our name and we will take the necessary action to defend ourselves. We find it unusual that these letters are written to the owner of [redacted] and appear to be scripted with the similar content and then referred to Revdex.com. I didn’t realize that was the normal protocol for sending complaints to the Revdex.com and would ask for clarification for future reference.
We are proud to be a 30 year member of the Revdex.com, and also that we help to keep island communities safe across the Hawaiian Island for over 50 years. This is not a business practice we engage in or condone in any way.
Please feel free to contact me directly with any questions or concerns regarding this matter.
[redacted] President
Alert Alarm Hawaii
Aloha Mr. [redacted]
Please see the letter that we have sent to Mr. [redacted]. I've called him to let him know we've cancelled the contract and that we are conducting an internal investigation to identify the sales representative, who will face action up to and including termination if...
such action is deemed justified.
Please do not hesitate to contact me directly at [redacted] should you need more information.
Mahalo,
[redacted]
Director of Marketing and Business Development
Alert Alarm Hawaii April
15, 2015Aloha
Mr. [redacted], First of all, I offer my sincere apology for the actions of this
Sales Representative. Your cancellation
of contract is in process. Alert Alarm Hawaii requires of its employees to adhere to a code
of conduct to ensure our customers are being treated fairly and that we are
representing our brand, products and services with integrity. We take all complaints seriously and investigate each and every
one. In an instance where an employee of Alert Alarm has breached our code
of conduct, we act swiftly and appropriately to reprimand the employee to
ensure this does not happen again. We realize this is a small community
and we must treat everyone with respect and dignity.We are proud to be a 30 year member of the Revdex.com, and also proud to
keep island communities safe across the Hawaiian Island for over 50
years. This is not indicative of how we conduct business, and for
that I certainly apologize. Thank you for taking the time to bring this
to our attention. Please feel free to
contact me directly with any questions or concerns regarding this matter.Sincerely, [redacted], President Alert Alarm Hawaii 2668 Waiwai
LoopHonolulu, Hawaii 96819
Mr. [redacted]
I would like to clarify that every security system alarm panel requires a direct 110 power source to operate and maintain the system and that includes hard wired systems and wireless systems. In addition each security panel has a built in battery backup in the event the power is cut or goes...
out from [redacted]. When the power is lost to an alarm panel the Alert Alarm call center receives a signal that the power has been lost to your security system and we then call you to verify that everything is ok or that we should dispatch the police.
When talking about a wireless system this also requires a 110 power source but the wireless phrase simply means that the sensors, motion detectors and other auxiliary equipment can transmit their signals to the powered alarm panel wirelessly. I hope this helps you understand the systems? I have asked one of our specialists (Alex) to reach out to you should you require any further information.
Roger S[redacted]
President
Alert Alarm [redacted]
Revdex.com:
I received a letter from the company President and although some facts & dates are incorrect, it stated that I will not be billed for the service contract cancelation, so in reference to complaint ID [redacted], the resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Alert Alarm requested the name of the individuals, time and date of incident. I don't have the names of the individuals but we do have them on video along with their conversation. My wife has the date and time on her phone "ring" application. I will try to notify Alert Alarm.I guess I should be satisfied, however, as I viewed previous complaints, the concerns seem to be similar so I'm just concerned that this is standard practice.
Sincerely,
[redacted]
Revdex.com:
Although I have reviewed the response made by Alert Alarm Hawaii ("AAH's") in reference to complaint ID [redacted] and have accepted AAH's letter providing me...
with "an option" to cancel service at the end of my contract in October 2017 with no penalty, I disagree with AAH's
response that, "the terms are clearly spelled out" as the terms are
barely readable on AAH's work order that AAH's technician provided to me for signature. Moreover, AAH's sales person never explained that the 2G radio upgrade is accompanied with an 60 month contract extension. AAH's sales person merely explained that I would need to sign a work order for the 2G radio upgrade and that AAH's technician would provide AAH's work order to me for signature upon the completion of the 2G radio upgrade. AAH's sales person never discussed that AAH's work order would extend the terms of my contract by 60 months upon completion of the 2G radio upgrade. I understand that, generally, a work order is not used to extend the
contract terms as a work order is a written authorization for the specified performance of work.Sincerely,
[redacted]