Alert America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response from the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you! [redacted]

We have decided to refund his $259. The Fred division does do small roofing repairs, however, this turns out to be getting a qualified roofer (we supplied him a contact) to do the job. Whoever the clients has had in the past has not fixed the cause of the problem-a
cricket needs to be built and flashed and shingled properly

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response from the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you!
[redacted]