Initial Business Response /* (1000, 8, 2015/03/11) */
Contact Name and Title: [redacted] Srv
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@alertprotective.com
First, let me apologize to Mr. [redacted]. We always strive to keep up-to-date records on all accounts including contact...
information. Obviously, there was a failure to do so in this case. While we did remove his name and number on multiple accounts, there was one particular account which, due to the way it was entered at our central station, failed to get updated. This was an oversight on our part and we apologize.
I can confirm that Mr. [redacted] has been completely removed from our databases. This includes removing Mr. [redacted] both as a contact for alarm notifications as well as in our billing database. I have also confirmed this via an email to Mr. [redacted]. He will receive no further calls or correspondence from our company going forward.
Initial Business Response /* (1000, 8, 2015/03/11) */
Contact Name and Title: [redacted] Srv
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@alertprotective.com
First, let me apologize to Mr. [redacted]. We always strive to keep up-to-date records on all accounts including contact...
information. Obviously, there was a failure to do so in this case. While we did remove his name and number on multiple accounts, there was one particular account which, due to the way it was entered at our central station, failed to get updated. This was an oversight on our part and we apologize.
I can confirm that Mr. [redacted] has been completely removed from our databases. This includes removing Mr. [redacted] both as a contact for alarm notifications as well as in our billing database. I have also confirmed this via an email to Mr. [redacted]. He will receive no further calls or correspondence from our company going forward.