Alert Protective Services

Initial Business Response / [redacted] (1000, 8, 2015/03/11) */ Contact Name and Title: [redacted] Srv Contact Phone: XXX-XXX-XXXX Contact Email: ***@alertprotective.com First, let me apologize to Mr [redacted] We always strive to keep up-to-date records on all accounts including contact informationObviously, there was a failure to do so in this caseWhile we did remove his name and number on multiple accounts, there was one particular account which, due to the way it was entered at our central station, failed to get updatedThis was an oversight on our part and we apologize I can confirm that Mr [redacted] has been completely removed from our databasesThis includes removing Mr [redacted] both as a contact for alarm notifications as well as in our billing databaseI have also confirmed this via an email to Mr [redacted] He will receive no further calls or correspondence from our company going forward