Alert Security Systems

Review: [redacted] of Philadelphia is a fertility practice with 4 offices in which Alert Security provides us with burglar alarm monitoring and annual inspection. When they were performing an annual emergency light review of our [redacted] Surgery Center and office they advised us that we were not compliant with Life Safety. They provided us with an astronomical bill to make the updates they felt were needed to be compliaint. We advised them that we passed our DOH Life Safety Inspection and that these corrections were not needed. We confirmed this with the life safethy inspector. Secondly, [redacted] has been looking at costs for all of our business relationships. In reviewing and comparing Alert Security pricing for both monitoring and annual inspections we found another company that could supply us with the same level of service at a lower price. We would like to switch to another company. The new company advised us for them to take over the monitoring they need a CODE to get into the existing alarm system and the keypad and a key to open the alarm system box located in each of our 4 offices. Alert Security needs to give us this code and keys. After numerous attempts by speaking with them, emailing and leaving messages requesting this information for the last 2 months they have not provided us with the information needed. This is a simple request. It has been 2 months and we could have saved money on each office.Desired Settlement: I need the key for each alarm system in each office and the code for the system. Once I receive this I will be releasing Alert Security and moving to another monitoring company. Simple request.

Thank you for your assistance with this request.

Business

Response:

See Attachment: