Alex Evans Asphalt Paving

I used there service due to good reviews from the internet and they were the lowest price (just remember you get what you pay for) boy did I make a mistake. Make sure your happy with there work BEFORE you hand them a check because once it's deposited it's to late. Very disappointed in there work, stay away, don't fall for the low price.

Complaint: I am rejecting this response because: This is all a lie we have phone bill documents and personal text messages from the store owner himself within a day of this happening and a video with the same date showing no oil was in our carWe still have not been contacted even up tell today from anyone from jiffy lubeWe have asked them to view their store cameras to back up their story and not one manager could do that not even the district manager mario Who told us he was able to get someone to access the cameras and would contact us back the next morning and that also was a lie we never recieved a call at allI ended up calling him that afternoon and left a voicemail he then contacted me back stating he had no access to the cameras and at this point he was just going to stick with his managers word/storyI was in total shock and asked him is he pretty much saying forget me and my family and this situation and any proof I have to show him he replied yes basically and we havent spoke to anyone since.Who by the way was the reason my fiance told the assistant manager on the phone that if she wasn't going to provide him with the district managers information then that he would come down to the store and wouldn't leave until he received it not one time did he threaten any of their employeesThe assistant manager N [redacted] then stated well R [redacted] told me not to give you that informationThe number she did provide us with, when we called a woman answered and asked for the assistant managers information from that branch for resisting information we were asking forAlso and as far as R [redacted] stating anything about blue devil and a radiator has me lossed because that was not discussed nor did I contact him about any radiator issueThe radiator is brand new so again more lies with the people in this company and yet not one has stood up to their word.We went about this the nicest way possible and still they made sure they got our car towed and still did not contact us at all to even notify us that our vehicle was no longer in their possession which they made sure to get rid of being that an investigator is suppose to check the vehicle out, after they were the ones that towed it from our home the next day right after us paying for a oil change and not receiving oilThey inspected our vehicle and said everything was fine apparently they can not stand up to their business policy or words and they definitely do not take care of their customersWe even have a message from the store manager right after he payed for our vehicle to get towed stating "I hope you don't expect us to pay for everything that is wrong with your car" but yet we were never given a report of anything wrong we even have an audio recording where they mechanic admits he hasn't even looked under the car yet so he was guessing what was wrong with the car from the startI guess once they realized it wasn't gonna be a small fix they decided to turn their backs and leave us out to dry because that is exactly what they didThis made some serious life changes on our family being carless with babies is not easy nor fun especially in this cold, wet weather! Any documents that he claims he or their company can provide is due to the fact they never looked at our carThere was an agreement made that if the car was going to be touched we would be contacted and we were never contacted so either they lied again and touched our vehicle again without our consent or like I have seen never touched it at allVery unprofessional and I am sad to say they do this to lots of people out there and it is so stressfulWe have lost income, and losing more having to rent a vehicle every day I hope they can clear their concious and do what's right Regards, Regina Moore

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good afternoon. I am sorry for the late replyWe had an issue with a customer, R*** ***, the boyfrend of R*** ***
R*** brought their Nissan Armada in for an oil changeThe customer told us that he added 'Blue Devil' to the radiator to seal a head gasketThree days
later, R*** contacted me stating we did not add oil to their vehicle and that he had to add quarts of oil himselfWe had it towed to a mechanic who inititally noticed that the oil was quarts overfilled. He later determined that the problem was a clogged catalytic converter and bad radiatorI have the documents from the mechanic that I can provide you, if neededI also have documentation from my staff about R***'s threatening phone calls
If you would like me to fax any documents to you, please send me a fax numberIf there is anything else I can assist you with you can contact me at the Paso Robles Jiffy Lube store #at ###-###-####

Complaint: 10866374
I am rejecting this response because:
This is all a lie we have phone bill documents  and personal text messages from the store owner himself within a day of this happening and a video with the same date showing no oil was in our car. We still have not been contacted even up tell today from anyone from jiffy lube. We have asked them to view their store cameras to back up their story and not one manager could do that not even the district manager mario Who told us he was able to get someone to access the cameras and would contact us back the next morning and that also was a lie we never recieved a call at all. I ended up calling him that afternoon and left a voicemail he then contacted me back stating he had no access to the cameras and at this point he was just going to stick with his managers word/story. I was in total shock and asked him is he pretty much saying forget me and my family and this situation and any proof I have to show him he replied yes basically and we havent spoke to anyone since.Who by the way was the reason my fiance told the assistant manager on the phone that if she wasn't going to provide him with the district managers information then that he would come down to the store and wouldn't leave until he received it not one time did he threaten any of their employees. The assistant manager N[redacted] then stated well R[redacted] told me not to give you that information. The number she did provide  us with, when we called a woman answered and asked for the assistant managers information from that branch for resisting information we were asking for. Also and as far as R[redacted] stating anything about blue devil and a radiator has me lossed because that was not discussed nor did I contact him about any radiator issue. The radiator is brand new so again more lies with the people in this company and yet not one has stood up to their word.We went about this the nicest way possible and still they made sure they got our car towed and still did not contact us at all to even notify us that our vehicle was no longer in their possession which they made  sure to get rid of being that an investigator is suppose to check the vehicle out, after they were the ones that towed it from our home the next day right after us paying for a oil change and not receiving oil. They inspected our vehicle and said everything was fine apparently they can not stand up to their business policy or words and they definitely do not take care of their customers. We even have a message from the store manager right after he payed for our vehicle to get towed stating "I hope you don't expect us to pay for everything that is wrong with your car" but yet we were never given a report of anything wrong we even have an audio recording where they mechanic admits he hasn't even looked under the car yet so he was guessing what was wrong with the car from the start. I guess once they realized it wasn't gonna be a small fix they decided to turn their backs and leave us out to dry because that is exactly what they did. This made some serious life changes on our family being carless with 3 babies is not easy nor fun especially in this cold, wet weather! Any documents that he claims he or their company can provide is false due to the fact they never looked at our car. There was an agreement made that if the car was going to be touched we would be contacted and we were never contacted so either they lied again and touched our vehicle again without our consent or like I have seen never touched it at all. Very unprofessional and I am sad to say they do this to lots of people out there and it is so stressful. We have lost income, and losing more having to rent a vehicle every day I hope they can clear their concious and do what's right.
Regards,
Regina Moore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,   for the Complaint number [redacted]  filed 7/31/2016, this has been resolved between ALex Evans and myself.    Please close the complaint.   [redacted] 
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