Alex Moving & Storage Co

Revdex.com:
I have reviewed the response made by the business and it is not correct because they have not responded on every occasion in reference to complaint ID ***There is not a proposed solution in their responseIt was only two lines that made no sense at all because there has been no communication with them for some time and no new offerAgain, Alex Moving & Storage in this response gave no offer and has not told us any way to proceed so this is why we contacted youThe solution to this claim would be for them to pay us for the losses we sufferedOn a document that they changed with white out to alter our insurance policy value demonstrates the many ways they haven't been proactive in ending this claimOn this form they wrote $16,so that amount would settled this claimWe have been trying since August 9,and Alex Moving & Storage has not wanted to settle for nothing above $5,and never increased the amount after the second inspectionOur items were valued at more than the small offers they madePhone calls and messages even left for the owner, *** ***, were never returned by himThis company has not been cooperative and we have been patient long enoughIf they want to settle this claim they will offer us a decent and fair settlement and not continue to ignore us or play gamesAlso, they have everything and even the altered form they sent to us by mistake
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe last offer dated after their second inspection was less than the previous offerAlex Moving and Storage has repeatedly refused to settle this complete claimThe company has not taken responsibility for the multiple missing and damaged items reported on their required forms along with North American Van Lines back in August Alex Moving and Storage has also used multiple stall techniques to tamper with forms, not respond in a timely fashion or at all as well as continually sending low ball offers that were unacceptable and are still unacceptableThe company needs to settle our claim for an amount that is acceptable to usWe have answered every email and letter and they have ignored us and ended all communicationAlso, ignored several attempts by Revdex.com to respond to this complaintWe have not received any checks or serious offers from Alex Moving & Storage or North American Van Lines and combined they have had inspections! We have been misled and still are fighting for justice from *** ***, owner of Alex Moving & Storage
Sincerely,
*** ***

Alex Moving and Storage has responded  to Ms. [redacted] on every occasion, also our insurance company has worked with her on many occasions. She is very unhappy with her claim not settling the way she
would like. She has been informed on how to proceed but chooses her platform.

Application had been uploaded and I will wait on response from you.

The damages were addressed by Transguard insurance company and North American Van lines. Multiple  offers were made to the customer to settle her claim from both Transguard insurance company and by north American she refused all....

The last offer was on January 9,2014 which trans guard has not here back from Ms [redacted]. We have exhausted every effort to settle this but customer is unwilling to resolve this matter.

Review: The moving company was represented to me at the beginning & end of my move as Alex Moving & Storage working for North American Van Lines in Santa Ana, California. It was a corporate vendor for my employer that automatically included in the contract, coverage for full replacement value of all lost or damaged items up to $125,000. They arranged all aspects of this move and now have changed the agreed upon policies. The company has switched the policy since the claim in value to $18,000 ignoring the missing items and having repairs done by their personal adjuster, Mr. [redacted]. The company gave a fraudulent misrepresentation of their insurance coverage. Alex Moving & Storage also received an additional fee for storing our items in California. I wrote every high ticket item on the appropriate sheets, as requested before the move. Immediately upon receiving part of our shipment, at our destination in California, the crew were told that day about damages and missing boxes. The furnishings were all to be fully boxed, wrapped & instead consisted of some opened or missing boxes. The condition of furniture pieces arriving were filthy and some missing pieces or damaged. Next, I emailed the company's relocation contact, Miss [redacted], of Alex Moving & Storage about the extensive damage and loss on that day as instructed to do so by their crew. In addition, I sent in support of my claim 6 pages, including 56 items, of very detailed information regarding specific items either LOST/UNDELIVERED or DAMAGED during the move. These pages describe exact damage to each item, as well as original & replacement cost. After 2 inspections the claim has not been settled & no further communication has been made by mail or phone by them. It has been over 6 months now & their very low last offer was denied by us some time ago. We were told by Miss Carmardo of Transguard Insurance several times to file with the other company because there was nothing we could do about the missing items they lost/damaged in our state 2 state moveDesired Settlement: The claim settled for all damaged and missing items that were lost by the moving company. The high value items were listed and is totally being ignored with the excuse that we packed the items and they were paid for the packing, storage and moving of our household goods state to state.

Business

Response:

The damages were addressed by Transguard insurance company and North American Van lines. Multiple offers were made to the customer to settle her claim from both Transguard insurance company and by north American she refused all. The last offer was on January 9,2014 which trans guard has not here back from Ms [redacted]. We have exhausted every effort to settle this but customer is unwilling to resolve this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The last offer dated after their second inspection was less than the previous offer. Alex Moving and Storage has repeatedly refused to settle this complete claim. The company has not taken responsibility for the multiple missing and damaged items reported on their required forms along with North American Van Lines back in August 2013. Alex Moving and Storage has also used multiple stall techniques to tamper with forms, not respond in a timely fashion or at all as well as continually sending low ball offers that were unacceptable and are still unacceptable. The company needs to settle our claim for an amount that is acceptable to us. We have answered every email and letter and they have ignored us and ended all communication. Also, ignored several attempts by Revdex.com to respond to this complaint. We have not received any checks or serious offers from Alex Moving & Storage or North American Van Lines and combined they have had 3 inspections! We have been misled and still are fighting for justice from [redacted], owner of Alex Moving & Storage.

Sincerely,