Alex Moving & Storage

Review: We moved from LA to Austin. Every single aspect of this move was horrible. The pack job was bad...they didn't pack everything...I had to move boxes..they forgot items...our sales rep cussed me out...the main office we worked with out of Oxnard was completely unhelpful...they broke many items upon shipping...they took 2 days to unload...they forgot, lost, or stole my son's video games...lost many personal items...and damaged our floors.Now..to compound this we filled a claim for the games, missing dish..and floors, the true nightmare began. The insurance company claimed that due to the fact that we signed the shipment doc (the day they unload the truck) ...we agreed that the items IN the boxes were delivered in full. This is a sneaky way for them to get around reimbursing missing items. We had 230 boxes...and inside those 230 boxes were our items. it is IMPOSSIBLE to know what is missing until you dig in. After 4 months of back and forth...we are still fighting, and this is their way out of fixing any damage or missing items.Before choosing North American Van Lines consider the following-1. Unless you unpack every box, your claims are useless2. Unless you have receipts for any missing items, your claims are useless3. They will take 45 days per "submission" to respond- the goal being to wear you down to the point you don't miss these items anymore4. The service was horrible with each group blaming the other for problems. Truck team blamed the packers, packers blamed the truck team. Corporate blames Truck and Packing team. 5. Unless you want to pack some of your own items or have to manage the movers because they are "tired" at the end of the day, do not use this company6. Everything you sign...which you have to sign...exempts them from any liabilityNo one is accountable. I have read Yelp reviews before in my past that you look at ....and think "it can't be that bad" If you look at my PERSONAL profile, you will see I rarely write a bad review for anything. I may have 1 or 2.AVOID THIS COMPANY AT ALL COSTS....or 3-4 months from now...be ready to write your sorry story online as well.Zero accountability...bad service through out the process...HORRIBLE customer support...and a constant goal of trying to get out of fixing any problems with loop holes.RUN..........HIDE..........DO NOT USE THIS COMPANY!!!!!!!Desired Settlement: We would like them to replace or fix the broken items.Claiming we signed off on shipment, as it was explained, is not acceptable.With 240 boxes, we didn't know what was missing....And..there is no way to get to the Corporate company...so we will start with the local office we worked with . They were HORRIBLE anyways.

Review: Movers damaged electric motor on bed, Contacted supervisorand he came and looked at damage and promised to come back to repair damage. Has not returned.Desired Settlement: Send a repair person or pay for cost of repair.

Business

Response:

Customer has an electrical bed which was moved by us and claimed it no longer worked at dentition. However, we did not disconnect nor reconnect leaving us unaware if it worked prior to moving it.This customer was sent a claim form , We have not received a completed claim form to date. We will settle claim according to contract once claim form is received.

Business

Response:

- As Stated by the Business. The Business sent Claim Forms to be forwarded to the Consumer.