Alex RHernandez JrTrial Lawyers P.L.L.C

[redacted] was not our client, her son was and it was for a child support defense issue originally [redacted] did the intake for [redacted] who hired the firm to handle a child support defenseA proper general denial was filed by the firm in response to the lawsuit filed by the Attorney General's office (see attached)Two attorneys were assigned to represent Mr [redacted] One of the more senior attorneys resigned and the case was handled by the first former attorney, who by the way was a former Assistant Attorney General ( [redacted] ) who was sufficiently aware of the matterThen the client asked to do a modification which was different than a child support defense matter and we requested an additional retainer which was not going to be paidThe misunderstanding on what defending a child support Attorney General case versus a modification of the original child support order was a factor in us deciding to terminate services so that there would not be a future issue in what what the firm was hired to do and what was going to be doneWe understood that [redacted] was in agreement in the termination and refund of monies to himWe aren't sure why we would have received a complaint other than maybe the client has not received the check? Because of the issue with the conflict of communications and expectation of what the firm was hired to do we issued a reimbursement of an amount minus the work we had already done, that amount was $1,Check issued July 1, mailed to [redacted] at [redacted] ***We are not sure if she received, if the client moved he has not notified the office($was kept as an expense even though the contract technically allowed for us to keep more at $an hour)We could not reimburse the full amount because of the expense already incurredWe did all we could and there just a misunderstanding on the services to be provided in this matter and because of the extensive hours and time already put into it we were not able to refund the full amount$was kept because of the expenses, the balance was returned to the client Respectfully The Law Offices of Alex RHernandez JrPLLC