Alex Toys Reviews (1)
Alex Toys Rating
Description: Toys - Wholesale & Manufacturers, Puppets & Marionettes
Address: 1451 E Tulare Ave, Tulare, California, United States, 93274-3068
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www.alextoys559.com
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Review: Hi there,
So, my email regarding the next toy: http://www.alextoys.com/product/mix-n-max-stack-me-up/
My name is [redacted] and I am a mom of two kids. I have a girl - 9 y.o. and baby boy - almost 7 month old. I have a lot of ALEX toys in my house. My kids and I love them. But ... this time ... I am not really happy!!!
So, I have purchased Mix ‘N Max – Stack Me Up toy for my baby boy and he loves it. He is teething these days so this toy is really helpful for him. Especially he loves those let's say feet, hands ... I do not know how to call it. My son put this toy in his mouth and ... what happened??? It's bleeding!!!
I sent an email to the next address: [redacted]. The CSR (I really appreciate his(her) help) forwarded my email to the quality control department: [redacted] and the person - [redacted] was trying to help me. This person has asked me to send the pictures of the toy and the picture of the bar code. I did it! I have asked if I can get some rewards, since I spend around $25 (tax included) for this toy and now I don't have anything! And nothing ... I lost this person! I was trying to get him(her) two more times ... no luck!
I have all emails, all the pictures of this toy, the toy ... if you need it.
I really hope that somebody can help me with my problem.
Thanks in advance!
[redacted].
Business
Response:
Customer was offered $15.00 merchandise credit . This is the value of item.
Customer declined offer.
We have copies correspondence.
We can offer her a $25.00 merchandise credit . Merchandise Credit once accepted will expire in 14 business days.
Consumer
Response:
First of all I would like to say thank you Revdex.com!!!
Now, let me explain, they offered me $15 and I asked them, why it's just $15, since I have paid around $25. So, I DID NOT decline!!! I just asked before reply! And ... that person decided to close my complaint! :) Good job! Believe me, I still have all emails!
$25 is much more better for me! Thank you!!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID 9848383, and find that this resolution is satisfactory to me.
Regards,
Consumer
Response:
As of today I still have not received my refund of the $25.00. When should I expect it? I think the company should send my refund to the Revdex.com so that they in return can send it to me and there is proof that I received my refund
Business
Response:
Consumer was offered $25 merchandise credit from our website. Consumer didn't respond to us .
Company policy is merchandise credit, not monetary.
Consumer
Response:
[redacted]
Dear Alex Toys Company, I am so tired of this ...
So. I am still waiting (!!!!!!!!!!!!!!!) for my $25 credit!!!!!!!!!!!! How can I get it????????????
P.S. It's going to be my last experience with this "wonderful" brand :)
Thanks again Revdex.com for your help!!!!
Consumer
Response:
please close this complaint
everything is fine now
thanks a lot for your help!