Alexander A. Davis, Inc.

We entered a signed contract with this client a week before the project started that stated that a deposit would be collected before beginning any work and that the remainder of the project cost would be paid upon completionThe deposit of $2,covered not only materials but also labor costs for
the beginning of the project including regular administrative costs.Our estimate included material costs, which were itemized and the client signed in agreementWhile the clients may not agree with the costs we charged for materials at this point, they did agree to the costs at the beginning of the project and agreed to pay themOur team worked one day in the home removing cabinets, installing cabinets and beginning wiringThe lady of the home, mentioned in the complaint as “wife”, was in and out of the house throughout the day and saw the cabinets we were hangingThere may have been a miscommunication about the height of the cabinets, however it was not mentioned at the time of installation, making it impossible for our company to know there was an issue and correct it without expending laborOn the 2nd day of the scheduled project, we received a message from the client stating that the cabinets were installed too high, that they wanted to cancel the project and asking how much that might cost given that labor had already startedOur signed contract stated, “Client may cancel this contract within business days of signing with no penalty After that date, Client cancellation will result in forfeiture of the advance payment and a pro-rata calculation of the balance due based on the elapsed time spent on the project”We advised the client not to cancel mid-construction, but offered a price for the amount of work that was doneThe client argued with the price and we did not pursue paymentWe would have been happy to reinstall the cabinets at a height that the clients approved and to fix and wiring or other issues they found as we are bound to do by our contract, however we were asked not to return to the homeDue to the abrupt cancellation of the project and our contractual agreement to proceed through mediation in the event of a dispute, we have kept the $tile we had custom made for this projectBecause the project was not cancelled within days of signing, work has already been completed, labor costs have been paid out and our company was not given the opportunity to address any service concerns before the project was canceled, it is against our policy to offer a refundWe are willing to forfeit the $tile to the client as we understand the costs of cancelling a project can be burdensome and we wish to offer some satisfaction to the client although they are not satisfied with our companyWe also note that the clients did receive cabinets which we assembledBecause the client agreed before the project’s beginning that, “Client cancellation will result in forfeiture of the advance payment and a pro-rata calculation of the balance due based on the elapsed time spent on the project”, it is our position that the advanced payment of $2,was forfeitedWe have chosen not to pursue, “a pro-rata calculation of the balance due based on the elapsed time spent on the project” by both administrative and construction employees, and our decision not to do so made it possible for the clients to use the funds owed to us to hire another companyIt would have been contractually appropriate for the clients concerns to be addressed with our company rather than cancelling the project and hiring another contractor after only one day on-site

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It was our understanding that the quote agreed upon reflected the actual material pricing. I have attached the quoted materials and the actual prices provided by homedepot.com (where the material was purchased based on SKU numbers on packaging and receipts left behind.) I spoke with a [redacted] representative who informed me the purchase was made with Brian Dullaghan's [redacted] credit card and the orders were all easily accessible via their online account page. Brian refused to provide actual receipts and said it was a huge inconvenience and burden. Brian did not want to correct the matter and did not have an explanation for the discrepancy. At this point it became clear that Dream Catcher renovations was conducting a dishonest and deceptive business and was attempting to con us out of money by charging us a much higher cost and purchasing much more inexpensive materials.Here is break down of the material overcharges (Please reference attachments):Cabinets: Quoted: $1200 | Actual $462.31Tile: Quoted: $250 | Actual $45.44Custom Tile: Quoted: $480 | Actual: Never RecievedCharged: $1930 | Received: $507.75It should be noted that this material discrepancy was discovered only after my wife and I realized that the work being performed looked very careless and unprofessional in nature. We do in fact still have the cabinets, which we would gladly return. One of the cabinets was never assembled correctly and screws literally fell out when nudged, resulting in the cabinet falling over being damaged. Understandably my wife and I did not feel comfortable allowing someone who had attempted to steal from us instead of performing an honest job back into our home. I met Brian at a public location near our home to return his tools left behind, but he refused to bring our remaining custom tile until we paid him more money. The cabinets have since been professionally uninstalled, our disposal was destroyed due to screws being dropped into it and our outlet had to be reinstalled due to it being wired backwards. Dream Catcher renovations did not hold their end of the contract up for the previous reasons stated and my wife and I are looking to recover our lost money of $2500 which covers the damages to our home, lost time and inconvenience as well as the $1422.25 overcharge and cost to have the work performed corrected and uninstalled.
Regards,
[redacted]