Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It was our understanding that the quote agreed upon reflected the actual material pricingI have attached the quoted materials and the actual prices provided by homedepot.com (where the material was purchased based on SKU numbers on packaging and receipts left behind.) I spoke with a [redacted] representative who informed me the purchase was made with Brian Dullaghan's [redacted] credit card and the orders were all easily accessible via their online account pageBrian refused to provide actual receipts and said it was a huge inconvenience and burdenBrian did not want to correct the matter and did not have an explanation for the discrepancyAt this point it became clear that Dream Catcher renovations was conducting a dishonest and deceptive business and was attempting to con us out of money by charging us a much higher cost and purchasing much more inexpensive materials.Here is break down of the material overcharges (Please reference attachments):Cabinets: Quoted: $| Actual $462.31Tile: Quoted: $| Actual $45.44Custom Tile: Quoted: $| Actual: Never RecievedCharged: $| Received: $507.75It should be noted that this material discrepancy was discovered only after my wife and I realized that the work being performed looked very careless and unprofessional in natureWe do in fact still have the cabinets, which we would gladly returnOne of the cabinets was never assembled correctly and screws literally fell out when nudged, resulting in the cabinet falling over being damagedUnderstandably my wife and I did not feel comfortable allowing someone who had attempted to steal from us instead of performing an honest job back into our homeI met Brian at a public location near our home to return his tools left behind, but he refused to bring our remaining custom tile until we paid him more moneyThe cabinets have since been professionally uninstalled, our disposal was destroyed due to screws being dropped into it and our outlet had to be reinstalled due to it being wired backwardsDream Catcher renovations did not hold their end of the contract up for the previous reasons stated and my wife and I are looking to recover our lost money of $which covers the damages to our home, lost time and inconvenience as well as the $overcharge and cost to have the work performed corrected and uninstalled Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It was our understanding that the quote agreed upon reflected the actual material pricingI have attached the quoted materials and the actual prices provided by homedepot.com (where the material was purchased based on SKU numbers on packaging and receipts left behind.) I spoke with a [redacted] representative who informed me the purchase was made with Brian Dullaghan's [redacted] credit card and the orders were all easily accessible via their online account pageBrian refused to provide actual receipts and said it was a huge inconvenience and burdenBrian did not want to correct the matter and did not have an explanation for the discrepancyAt this point it became clear that Dream Catcher renovations was conducting a dishonest and deceptive business and was attempting to con us out of money by charging us a much higher cost and purchasing much more inexpensive materials.Here is break down of the material overcharges (Please reference attachments):Cabinets: Quoted: $| Actual $462.31Tile: Quoted: $| Actual $45.44Custom Tile: Quoted: $| Actual: Never RecievedCharged: $| Received: $507.75It should be noted that this material discrepancy was discovered only after my wife and I realized that the work being performed looked very careless and unprofessional in natureWe do in fact still have the cabinets, which we would gladly returnOne of the cabinets was never assembled correctly and screws literally fell out when nudged, resulting in the cabinet falling over being damagedUnderstandably my wife and I did not feel comfortable allowing someone who had attempted to steal from us instead of performing an honest job back into our homeI met Brian at a public location near our home to return his tools left behind, but he refused to bring our remaining custom tile until we paid him more moneyThe cabinets have since been professionally uninstalled, our disposal was destroyed due to screws being dropped into it and our outlet had to be reinstalled due to it being wired backwardsDream Catcher renovations did not hold their end of the contract up for the previous reasons stated and my wife and I are looking to recover our lost money of $which covers the damages to our home, lost time and inconvenience as well as the $overcharge and cost to have the work performed corrected and uninstalled Regards, [redacted] ***