(The consumer indicated he/she DID NOT accept the response from the business.) The insurance company they are having investigate the matter is the one they pay and therefore is biased however I will await the response of the insurance company before taking any further action
(The consumer indicated he/she DID NOT accept the response from the business.) The insurance company they are having investigate the matter is the one they pay and therefore is biased however I will await the response of the insurance company before taking any further action