Alexander Dodge, Chrysler, Jeep, & Ram Inc.

Service Department failed to verify paperwork with correct vehicleUnauthorized operation of personal vehicle
On 04/03/my wife *** ***) took her Jeep Renegade to Alexander Dodge for AC service*** had sent (2) employees to pick up a vehicle they had services performed on and, had been completedOur vehicles service had also been completedService Department failed to verify paperwork and, correct vehicle*** was allowed to drive off with our Jeep RenegadeAt time of my wife being notified her services were complete only discovered her vehicle was missingThis was an honest mistake according to Alexander DodgeIt was unauthorized operation of our vehicleIt was (2) hours later before our vehicle was returned to Alexander DodgeAlexander Dodge and *** both failed to verify correct vehicle using paperworkAlexander Dodge failed to monitor activity on their property allowing third party to drive off