Alexander Equipment

Revdex.com spoke to Chris at business and the following was relayed: I was able to go to the customer's house yesterday and had a lengthy discussion of what was going onI called the manufacturer and discussed the reported issues and did the repair as they suggestedI tested the machine and it worked as it is intendedThe customer was not there, I did call him and he is going to try it himself and let us know how it works

Revdex.com spoke to Tom and Chris at business and the following was relayed: The customer purchased the unit on 4/29/It was brought here once and quickly repairedThe repaired unit was left here for months by the customer before he picked it upI need to check everything to see the problemI am
willing to arrange a time to go and inspect everything including the unit in operation by the customer so we can identify the issue and correct it

Revdex.com spoke to Chris at business and the following was relayed: I was able to go to the customer's house yesterday and had a lengthy discussion of what was going on. I called the manufacturer and discussed the reported issues and did the repair as they suggested. I tested the machine and it worked as it is intended. The customer was not there, I did call him and he is going to try it himself and let us know how it works.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]