I booked a room for one night and was charged for the room prior to check innAt time of check inn I was told that the first charge was a deposit only to secure the room and had to pay again upon checking in....I was informed that the first charge would be reversed within hours....it has now been a week and I have still not received my money backI have called and left numerous massages and have only been told that they will look into it....yet everytime I call and actually speak to someone they act like it is all new news to them and again will have someone look into it
Product_Or_Service: Hotel room
I booked a room for one night and was charged for the room prior to check innAt time of check inn I was told that the first charge was a deposit only to secure the room and had to pay again upon checking in....I was informed that the first charge would be reversed within hours....it has now been a week and I have still not received my money backI have called and left numerous massages and have only been told that they will look into it....yet everytime I call and actually speak to someone they act like it is all new news to them and again will have someone look into it
Product_Or_Service: Hotel room