Alexander House Apartments

As requested, please accept this letter as a response to Complaint ID [redacted] in reference to the refund of a Security Deposit from Alexander House ApartmentsOn Tuesday, August 23, we received the customer complaint for failure to refund the deposit in a timely mannerImmediately after receipt, the customer's account was researched and an internal accounting error was discoveredThe security deposit payment was initially posted to the tenant ledgerThis initial entry resulted in the system not informing the staff that a refund was due for this customerWhen the customer initially contacted our office, on August 12th, they were informed that a refund was not due because of this initial entryThe property manager's response to this issue was delayed due to a scheduled absenceThe customer was contacted by telephone on Tuesday, August 23rd and informed of the issue and a refund of the initial security deposit with interest was processed without deductionOn August 23rd a Security Deposit Disposition statement was sent USPS First Class Mail to the customer outlining the deposit refund informationThe deposit refund check ( [redacted] ) was sent via First Class Mail from our corporate office on Tuesday, August 30, Thank you in advance for your assistance in resolving this matterPlease do not hesitate to contact me directly if you have any questions or concerns regarding this complaint.Sincerely,Property Manager Alexander House Apartments

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because, while I received the check from Alexander House, it was not for the amount I requested as specified under Maryland law. In addition, the business admitted to many different errors it made along the way, including but not limited to the following: According to the property manager, they filed our original security deposit incorrectly. They then processed it incorrectly again when we moved out. They didn't respond to me after I called them on Friday, August 12th because the manager was on a scheduled absence, of which the assistant manager was not apparently aware because she told me he would call me back on Monday the 15th. When the property manager was back from his absence, he did not begin to research the issue until he received my complaint from the Revdex.com, which was almost two weeks after I called and visited the business. All of this, plus their reputation from many other former tenants who have had trouble recouping their security deposits, shows either gross incompetence or a systematic decision to withhold security deposits. At best, this means the business is not following good business practices; at worst, it is following illegal business practices.
Regards,
[redacted]

As requested, please accept this letter as a response to Complaint ID [redacted] in reference to the refund of a Security Deposit from Alexander House Apartments. On Tuesday, August 23, 2016 we received the customer complaint for failure to refund the deposit in a timely manner. Immediately after...

receipt, the customer's account was researched and an internal accounting error was discovered. The security deposit payment was initially posted to the tenant ledger. This initial entry resulted in the system not informing the staff that a refund was due for this customer. When the customer initially contacted our office, on August 12th, they were informed that a refund was not due because of this initial entry. The property manager's response to this issue was delayed due to a scheduled absence. The customer was contacted by telephone on Tuesday, August 23rd and informed of the issue and a refund of the initial security deposit with interest was processed without deduction. On August 23rd a Security Deposit Disposition statement was sent USPS First Class Mail to the customer outlining the deposit refund information. The deposit refund check ([redacted]) was sent via First Class Mail from our corporate office on Tuesday, August 30, 2016. Thank you in advance for your assistance in resolving this matter. Please do not hesitate to contact me directly if you have any questions or concerns regarding this complaint.Sincerely,Property Manager Alexander House Apartments