Alexander Jordin, Inc.

Ms*** purchased a water softener & reverse osmosis system on 8-29-for $+ $sales tax totaling At the time a payment of $was made leaving a balance of still open at the time the ***'s were working with our Sales Manager Matt B*** in
regards to the issues state by the ***'s & the cleaning bill. Matt B*** is no longer with the company & therefore it has not been resolvedsince receipt of the complaint we have been in contact with the ***'s to get the cleaning receipt. By our notes on their account it was to be sent to MrB*** in DecemberIn April we show correspondence through e mail with Mrs*** & realized the previous issues that were not cleared up before Matt left the companyAt that time Kim requested a copy of the invoiceShe did not receive oneSince April there has been multiple messages left to try to get a copy of the cleaning billOn 9-12-Mr*** sent an email again but there was no attachment with the receipt. We do want to resolve this issue but I cannot finalize anything until we have a cleaning bill receipt I have attached our notes of correspondence from the customers account