Ms [redacted] purchased a water softener & reverse osmosis system on 8-29-for $+ $sales tax totaling At the time a payment of? $was made leaving a balance of still open? at the time the [redacted] 's were working with our Sales Manager Matt B [redacted] in regards to the issues state by the [redacted] 's & the cleaning bill.? Matt B [redacted] is no longer with the company & therefore it has not been resolvedsince receipt of the complaint we have been in contact with the [redacted] 's to get the cleaning receipt.? By our notes on their account it was to be sent to? MrB [redacted] in DecemberIn April we show correspondence through e mail with Mrs [redacted] & realized the previous issues that were not cleared up before Matt left the companyAt that time Kim requested a copy of the invoiceShe did not receive oneSince April there has been multiple messages left to try to get a copy of the cleaning billOn 9-12-Mr [redacted] sent an email again but there was no attachment with the receipt.? We do want to resolve this issue but I cannot finalize anything until we have a cleaning bill receipt? I have attached our notes of correspondence from the customers account?
Ms [redacted] purchased a water softener & reverse osmosis system on 8-29-for $+ $sales tax totaling At the time a payment of? $was made leaving a balance of still open? at the time the [redacted] 's were working with our Sales Manager Matt B [redacted] in regards to the issues state by the [redacted] 's & the cleaning bill.? Matt B [redacted] is no longer with the company & therefore it has not been resolvedsince receipt of the complaint we have been in contact with the [redacted] 's to get the cleaning receipt.? By our notes on their account it was to be sent to? MrB [redacted] in DecemberIn April we show correspondence through e mail with Mrs [redacted] & realized the previous issues that were not cleared up before Matt left the companyAt that time Kim requested a copy of the invoiceShe did not receive oneSince April there has been multiple messages left to try to get a copy of the cleaning billOn 9-12-Mr [redacted] sent an email again but there was no attachment with the receipt.? We do want to resolve this issue but I cannot finalize anything until we have a cleaning bill receipt? I have attached our notes of correspondence from the customers account?