Alexander-King Farm

Initial Business Response / [redacted] (1000, 7, 2016/04/21) */ Mr [redacted] has spoken with our office on several occasionsWe had a butcher date set for him and he decided that he did not want to continue with the process which is particularly the reason that we take a non-refundable depositMr [redacted] has paid his $non-refundable deposit and did not pay his remaining balance due on his account by the due date of 3-15-When he was approached to pay his remaining balance and his butchering fee, he informed us that he did not want to continue with the processPlease see attached contract/invoiceDeposit is stated as Non-Refundable in the body of this contract/invoice Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contract attached from AK farms is not the original contract I was mailed with my order, which I attachedIn my contract it does not state the remaining balance is due by 03-15-The contract says my butcher date was set for 03-31-and I would be contacted when my hog went to the lockerI was not contacted once by the company and I called them after 03-31-Before calling AK farms, I learned of the business' bad reputationI called and asked for a refund of my deposit because they were asked me to send them $to close out my orderThe original contract also states butcher fee is $paid directly to the locker but when I called the company they said I owed $to them for butcher feeI was told by Beth a refund would not be issuedI researched the company and spoke with the butchering company they used to use and was told to stay clear of AK farmsI also called the Chief of Police in Atkinson, IL and was also told to not do business with the companyI called AK farms yesterday 04-21-and spoke with Pat King and asked for a refund of my deposit because of all the complaints filed against themHe said they could not offer me a refundAfter speaking with Pat, he offered to waive the locker fee of $and said all I owed was $I again told Pat, I did not feel comfortable sending them more moneyI even requested they work with me and issue a partial refund and he said noI told Pat, I would be happy with a 50% refund, which I think is fairI never signed a contract and if the company is as reputable as they say they would issue me a partial refundI understand a full refund cannot be issued but AK Farms is unwilling to work with me

Initial Business Response / [redacted] (1000, 6, 2016/04/21) */ Ms***'s beef has been delivered as promisedAfter a follow up call with Ms***, she stated that her beef was "just fine"AKF attempted to deliver Ms***'s pork on another occasion, and delivery was refused due to the timing of the hand deliveryMy delivery staff can of course attest to the situationMs [redacted] has made arrangements for us to ship her pork to her next weekAKF would like to state that we have been in contact with Ms [redacted] throughout the entire process and believer that we have absolutely completed our due diligence in this matterWe are a bit set aback as to why a claim was filed with your office Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) This issue will not be resolved until my pork is receivedMy pork was to have been originally delivered November 25, The delivery driver was not going to arrive to my house until 2:am the 26th of NovemberThis was not acceptableThe agreement was to have my pork delivered the same time my beef was deliveredI spoke with different employees of AKF on 4/15/Not one of them could assist me and advised the owner would call me on the 18thAn follow email was sent and a voicemail leftThey did not respond to eitherI had to call them which I did on the 19th of AprilI was advised it would be sent next weekThis is the same thing they told me continual weeks with my beefThis will not be resolved until my pork is received or my money refundedPrior attempts for delivery of my pork should have been made prior to now if they were not going to include it with my beef! Final Business Response / [redacted] (4000, 11, 2016/05/02) */ Ms [redacted] did receive her order from usMs [redacted] Also did reject the delivery of her order on an earlier dateWe did attempt to deliver Ms***'s Order in a timely manner Alexander-King Farms Final Consumer Response / [redacted] (4200, 13, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the email received from [redacted] King Farms I do not accept their responseDelivery was going to be at 2:am and that is totally unacceptable and poor planning so I advised it would need to be rescheduledThe driver concurredI have photos of how severe the ice is on this meatMeat does not get this way months in the freezerI can send if you provide a link Alexander King Farms Tue 5/3/8:AM To: [redacted] ( [redacted] @live.com); You replied on 5/3/9:AM Evernote You refused your order the first time, and told us to send your hog with your beefWe mistakenly forgot to send it with your beefYour meat sat in our freezer for quite sometimesThat is the reason it looks the way it does

Initial Business Response / [redacted] (1000, 10, 2016/04/08) */ Leslie [redacted] : Leslie is set to receive her refund in full of $Her refund check will be sent 4/15/

Initial Business Response / [redacted] (1000, 6, 2016/04/21) */ Mr [redacted] 's hog was expected to go in approximately March 30th, His Hog was ready to go into the butcher, and we had a spot reserved for his hog to go in this week, the week of April 18thMr [redacted] refused the slot when we told him that processing charges would be $for his hogAs a fourth generation farm, we want to make sure that our customers are happy, however, we have not defaulted on our agreement Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) My paperwork clearly states, "Butcher date is set for March 30th, AK Farms will contact you when your hog goes to the lockerAt that time you will have the opportunity to communicate with the locker In my opinion any deviation from the 3/30/butcher date should have been communicated before I started trying to find out where my pig wasWhen I asked [redacted] when my pig would be going to locker, I was told, "soon, it's not big enough yet." SOON is not a date Furthermore, in their paperwork under: ***NOTATION: THE PROCESSING CHARGES ARE ESTIMATED AT ABOUT $150-$THIS IS AN ESTIMATETHE LOCKER WILL CONTACT YOU WITH YOUR ACTUAL PROCESSING TOTALCUSTOMERS WILL PAY THEIR OWN PROCESSING CHARGES DIRECTLY TO THE LOCKER It does not say I will pay AK Farms for processing nor does it say AK Farms will give itself a minimum tip of $ Additionally, on 4/19/a detective from my local sheriff's department contacted AK FarmsHe spoke to [redacted] early in the day and she said I would be receiving a refund of $The check would be cut on 5/20/He also requested that the owner, Beth Alexander, contact himBeth Alexander did return his call and assured the detective that AK Farms would cut a refund check on 5/20/and that I would receiving it shortly afterWhen he inquired as to why it was going to take so long, she said they only cut checks once a month As a "fourth generation farm" Alexander-King Farms should be making every effort to correct its issues and satisfy its customersIt should not be creating a situation where people from multiple states are having issues with timing, price changes, and quality of the product received Please do NOT close my fileI am not satisfiedMy complaint to the Revdex.com stands as does my complaint to the FTC and my review on Yelp

Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ [redacted] ***: We have no customer listed under [redacted] ***Is there a different name that the customer is listed under or a corresponding invoice number?

Initial Business Response / [redacted] (1000, 17, 2016/03/29) */ Reference: Case # XXXXXXXXMs [redacted] It is our feeling that Ms [redacted] purchased her 1/beef with us with the proper knowledge for the purchase and then had buyer's remorseThe date of slaughter and many other very specific details are listed in Ms [redacted] 's contractWe feel that she had adequate time and information before she made her purchase with usThe contract does state that on all beef purchases, a 50% non-refundable deposit is required to make an reservation with usMs [redacted] paid Alexander-King farms a total of $to pay her 1/beef in full and she is entitled to a 50% refund of that portion if she so desires [redacted] Owner Alexander-King Farms Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no buyer remorseI told the lady not to run my card when I saw the hog date April of which was past and was told that was a typing error and would be corrected then saw Oct for beef and asked if that was a type error and she said no and was put on hold and when she came back said it was too late the card had been runI asked her to reverse the charge and she said she did not know how to do that I would get a call within two daysI received the call and was told no refunds they would give me back half of what I paid but not all At this point I just want the next person that checks out this business to see you are paying a year in advance for your meatBuy from your local farmers and get your meat a LOT QUICKER AND DO NOT PAY UP FRONT I have bought a cow and will need more meat by Oct Still waiting to see if we get the hog we paid for with the wrong date BUYERS BEWARE Final Business Response / [redacted] (4000, 21, 2016/04/11) */ MsPannybacker is eligible for the refundable portion of any order that she is referring toHowever, there is a non-refundable deposit that is required when making a reservation with our company because of expenses that our business will incur while raising our animals that cannot be undoneWe do have about a month wait with our company when making a reservation

Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ Ms [redacted] : Ms [redacted] made a reservation with us for a whole Berkshire PorkShe paid the $non-refundable deposit and her hog was set to go into the butcher Approximately April 30th, She does have a remaining balance of $on the Account in order to have her hog go to the butcher on timeThe $is a non-refundable deposit and is listed as such in our invoice/contractEncl

Initial Business Response / [redacted] (1000, 5, 2016/04/21) */ Ms [redacted] 's pig was sent to locker as discussed 4/19/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Alexander-King Farm responded the hog in question was sent to the butcher on April 19, 2016; however, I was not informed (via email dated 04-20-2016) until after I emailed them expressing my concerns regarding the lack of communication and productIn the email received, I was informed to call the locker directly to select my cuts, of which I didAt the time of the telephone conversation with the locker, I was informed Alexander-King Farm would contact me again to arrange additional payment AND deliveryHowever, I informed the processing company's representative, the processing and handling fee was paid on April 12, At which time the processor informed me Alexander-King Farm handled those details and would contact meHowever, no additional conversations nor correspondence has been received, including delivery date As the customer, I have routinely made the contact with Alexander-King Farm, each time to check on my orderAnd each time, I have been given either new dates or new amounts dueTo be told, the company will contact me with additional details, and then receive no correspondence from said company, is not acceptable To say the hog has been delivered to the processor, after more than months of waiting, is not acceptable, as I still have no product in my freezers

Initial Business Response /* (1000, 6, 2016/04/21) */
Ms*** placed an order with us in January of and made her payment that same month via credit card on January 4th, Her reservation is for a hog go go to butcher approximately March 30th of this yearMs*** Contact
information is not updated in our systems and needs to be updated by the customerHer hog is growing great and she is still in good standing with us
Please see attached invoice
Initial Consumer Rebuttal /* (3000, 10, 2016/04/22) */
That is not what I was told I was told that I would have the pounds in March it is now April so that doesn't quite make sense

Initial Business Response /* (1000, 18, 2016/03/29) */
Ms*** was issued a full refund of $as of 2/19/
Bethany ***
Owner
Alexander-King Farms
Initial Consumer Rebuttal /* (3000, 20, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I have never received a refund from this company
Can they supply a tracking number and proof of mailing?
Final Business Response /* (4000, 33, 2016/05/02) */
Ms*** was issued a full refund of her money as was stated in previous contact
***-King Farms::
Final Consumer Response /* (4200, 35, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I keep asking "where's my promised refund?"
YOU keep saying "you've sent it"
I've asked for shipping confirmation and proof of mailing and you ignore thatSo how about you cancel the check you supposedly sent and send another? For about the third time MsAlexander...I DID NOT RECEIVE A CHECK FROM YOU...EVER
This has gone on long enough...FIX IT

Initial Business Response /* (1000, 5, 2016/04/11) */
*** *** Ms*** is down for a full refund o f $as of 4/15/
Initial Consumer Rebuttal /* (3000, 7, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they have made promises
before and not kept any of themToday is the 15th of AprilSo far nothingI understand that if it is being mailed it will take a few days so we will see
Final Consumer Response /* (2000, 17, 2016/04/27) */
received my refund 4-25-

Initial Business Response /* (1000, 6, 2016/04/12) */
*** *** *** is set for a refundHer refund check will be sent in the amount of $on 5/20/
Initial Consumer Rebuttal /* (3000, 8, 2016/04/14) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I will accept it when and if I receive the refundThe meat was delivered after I requested a refundIt was Fed Ex Grounded and left at my doorThe cuts are not what I ordered at all When I receive a refund I will be willing to close the caseThis business ignored my emails and when they saw that I filed a complaint they expedited delivery the day they saw my request for a cancelationEmails with timing are saved
Final Consumer Response /* (2000, 9, 2016/04/14) */

Initial Business Response /* (1000, 5, 2016/04/08) */
*** ***: *** is set to receive her refund in full of $Her refund check will be sent 4/15/
Initial Consumer Rebuttal /* (3000, 13, 2016/04/27) */
No refund receivedThe company said it would come on April

Initial Business Response /* (1000, 5, 2016/04/13) */
*** ***: Mrand Mrs*** made a reservation with ***-King Farms for 1/of a farm fresh beefTheir beef is set to go into the locker as of April 30th, They did pay a $non-fundable deposit on their account to hold
their reservationThey do have a remaining balance of $on account to insure that their beef goes to locker by April 30thMrand Mrs*** are still welcome to their reservation if they would like to pay the remaining balance on their accountMrand Mrs*** are previous sales private sales contractors for our company and were terminated some time agoPlease see attached invoice
Initial Consumer Rebuttal /* (3000, 7, 2016/04/13) */
As you can see from her response the invoice she sent mentioned the part about our $deposit being non refundable was sent after we already paid itWe never agreed to those terms before handHer business practice is deceptive
Ms Alexander also states in her rebuttle that we were terminated by herThe truth is we quit because we started to receive dozens of messages from the people who's info we submitted to the farm as sales reps for pork or beef who were not receiving their productWhen we asked Ms Alexander for an explanation we were told to not concern ourselves with it and continue to forward peoples info to her or quit if we so desiredWe immediately terminated our relationship with her and the farmWe are still receiving numerous messages a week from folks that are not receiving their product and wondering whats going on

Initial Business Response /* (1000, 10, 2016/03/28) */
Reference: Case # XXXXXXXX Dr*** ***
Dr*** Claims that she made an order at our company and that she has spoken to someone in our company about her orderHowever, we do not have a Dr*** *** in our records as
ever having been a customer with usShe did reference an invoice number XXXXXXX in her original complaint and that reservation belongs to a customer by the name of *** *** *** has been approved for a refundHer refund will be sent on April 15", and remitted as a check for the total sum of $
*** ***
Owner
Alexander-King Farms
Initial Consumer Rebuttal /* (3000, 12, 2016/04/27) */
No refund received as of todayWas originally promised my refund on March 15, then April Still no refund

Initial Business Response /* (1000, 5, 2016/04/11) */
[redacted]: We do not have a customer under the name of [redacted]. Wondering if the account is under a different name?
Initial Consumer Rebuttal /* (3000, 7, 2016/04/21) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
I've told them several time my name change to [redacted] from [redacted] I moved and told them that too but they still shipped to the wrong address via FedEx.

Final Consumer Response /* (4200, 11, 2016/06/09) */
I have tried talking with Alexander-King Farms many many times talked with Pat Alezander saying my 1/2 pig will be shipped ( last last of many dates) on May 16th if wasn't delivered. Now their voice mail is full, anther phone can not take...

messages or another phone is discounted. I was scammed and stolen from: 155.00 for pig+ 115.00 for processing a total of 270.00. I really need my money back.
Thank you,
[redacted]
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2016/03/28) */
Reference: Case # XXXXXXXX: Mrs. [redacted]
Ms. [redacted] contacted our company on 2-23-16 and placed her request for her refund. Her request was approved and she will be issued a check for the full amount of $155.00 to satisfy her request. The...

check will be issued and sent as of 4-15-16.
Bethany Alexander
Owner
Alexander-King Farms
Initial Consumer Rebuttal /* (3000, 7, 2016/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The full amount of my refund should be $254.45. I hope this was just an oversight on Beth Alexander's part. The full amount needs to be refunded to me, including the processing fees. Thank you.
Final Consumer Response /* (2000, 12, 2016/04/27) */
Revdex.com spoke with the consumer today, who stated that she received her refund check on Monday April 25, 2016 for $254.45

Initial Business Response /* (1000, 10, 2016/03/28) */
Reference: Case # XXXXXXXX
Ms. [redacted] is a wonderful lady! We talked with Ms. [redacted] and her piggy was sent to Eureka locker as of 3/1/16 for processing. Her order will be shipped to her residence via FedEx climate controlled shipping on the...

week of April 11" after her customized processing is completed.
Bethany Alexander
Owner
Alexander-King Farms
Initial Consumer Rebuttal /* (3000, 12, 2016/04/27) */
I finally received the meat after several days of being promised it would arrive. The meat was frozen, however I only received about 60 pounds of meat when I had paid for 80.

Final Consumer Response /* (2000, 6, 2015/12/11) */
Alexander Farms has contacted me to rectify the situation. Please close the case.