Alexander Termite & Pest Control

One Riverside Drive East Hartford, CT *** *** Manager, Marketplace Operations Revdex.com, IncBerlin Road Cromwell, CT [email protected] March 22, Dear *** *** Goodwin College is pleased to provide the following additional response to complaint ID ***Reminder: the Family Educational Rights and Privacy Act (FERPA) prevents Goodwin College from furnishing specific information about the complainant’s academic performance, dates of attendance, or financial standingWe have checked the complainant’s records and are able to share information from the following documents: Health Sciences Information Sheet This worksheet was completed by the complainant at the time of her initial enrollment and reviewed by the Assistant Director of EnrollmentCompletion of this form indicates that the complainant had attended a Nursing Informational Seminar at the College, where the course of study, pre-requisites, and expected length of completion are covered in detailSpecifically, at this informational seminar, information was detailed relative to the number and complexity of courses that need to be completed before an individual can apply to the Nursing programIt was clearly detailed that applying to the Nursing program is separate from applying to the College to complete pre-requisite courseworkHealth Science Plan of Study This form was provided to the complainant at the time of her enrollmentIt outlines six semesters of pre-requisite study and includes instructions to download the Nursing program application in the fifth semester and to take the National League for Nursing exam and apply to the Nursing program in the sixth semesterOrientation Program Form This form outlines the components of the New Student Orientation Program and states that attendance is mandatory for studentsNew Student Orientation is an additional opportunity for students to speak to key members of Administration, Academics, Financial Aid, and Accounting to make sure they understand their academic plan of study and their financial responsibilitiesThis document is signed by the complainant and dated the time of her initial enrollmentIn addition, in the complainant’s file are the Goodwin College Academic Advising Checklist for Health Science: Pre-Nursing Track, which outlines the pre-requisite work for the Nursing program, and the Enrollment File Checklist, which indicates that all steps of the enrollment process had been covered with the complainantThese date from the time of the complainant’s initial enrollment at GoodwinAt the time of her return to Goodwin after an absence of several years, the complainant was shown a Preliminary Course Selection Worksheet in which she would be enrolled moving forwardAdvertising It is the marketing practice of Goodwin College, when referencing the ability to complete the RN course of study within two years, to include the following statement: Additional time is required to complete prerequisite coursesReporting Status Our research indicates that Goodwin College has accurately reported the enrollment status of the complainantThe College only reports whether a student is active; their enrollment status (half time, full time, or less than half time); or if they have withdrawn from the CollegeStudents contact the servicers directly when requesting a forbearance or deferment of their student loansWe suggest the student reach out to her servicer regarding loan statuses as it appears she may be referring to how her loans were reported, not her enrollment statusGoodwin College considers this complaint closed and will not reply further regarding this matter. Sincerely, Daniel N*** Vice President of Enrollment, Marketing, and Communications Goodwin College

[redacted]Goodwin College One Riverside Drive East Hartford, CT 06118   [redacted] Manager, Marketplace Operations Revdex.com, Inc. 29 Berlin Road Cromwell, CT 06416 [email protected]   March 14, 2016  Dear [redacted] Goodwin College is pleased to provide the...

following response to complaint ID [redacted] The complainant’s concerns encompass three main points: advertising, coursework, and financial responsibility, which are addressed below. The Family Educational Rights and Privacy Act (FERPA) prevents Goodwin College from furnishing specific information about the complainant’s academic performance, dates of attendance, or financial standing. Advertising Goodwin College accurately advertises that students pursuing an Associate in Science degree in Nursing can complete their course of study in two years. In general, students who are appropriately prepared to enter the program can complete this degree in 20 months. Pre-requisite, remedial, or repeated coursework can add to the expected time. Additionally, any academic leave that the student elects to take extends the time of completion. Coursework Incoming students are advised as to their plan of study. A review of the complainant’s records shows that she was advised appropriately. It is not the College’s practice for an advisor to counsel a student to enroll in courses and drop them later. The “filler” courses referred to in the complaint were appropriate to the degree study to earn her BS in Health Science. Financial Responsibility Incoming students receive entrance counseling at which time they are advised of their financial rights and responsibilities. In general, when students have to repeat a course, they incur additional expenses. It is documented that the student was informed of student loan limits several times by representatives from Academic Advising and Financial Aid. The Federal Direct Loan Rights and Responsibilities document informed the student of the aggregate loan limit as well as the then-current amount she had borrowed toward that limit; the student was counseled in person, most recently on April 30, 2015, where she endorsed a document confirming this information.  The student’s enrollment status was reported correctly throughout her time at Goodwin College via the National Student Clearinghouse and National Student Loan Data System (NSLDS). We trust that the above information satisfies the concerns raised by this student. Goodwin College will not be adjusting the complainant’s records or financial responsibility. Should the Revdex.com have any further questions, please feel free to contact us. We request an update as to the status of the complaint. Sincerely, Daniel N[redacted] Vice President of Enrollment, Marketing, and Communications Goodwin CollegeTell us why here...

Complaint: [redacted]
I am rejecting this response because:I have read the message from the business and they have given false information, to the Revdex.com, regarding this debt, as stated, I have never taken out a loan from Goodwin College, all the aide the financial aide was in scholarships, and which was a private source, not from the college,and what I paid directly to the college out of pocket, there was only one book needed to finish the year, one class, needed, the other class was canceled, the book was perched from the book store, which were used books, running from 175-200 dollars if bought new, they do not supply any materials, for classes, not the class, I was signed up for. there was no schedule on blackboard, nor professor, contact, on blackboard, to take to admitting to pay for my class, which was one class, I also paid a fee the the accounting office, all these fees were paid out of pocket, by me to the school. 
Sincerely,
[redacted]

The College has received Ms. [redacted] reply.  We are
struggling to understand what she is trying to communicate in her
writing.  Perhaps a personal, face-to-face meeting is in order.  If
Ms. [redacted] would like to meet personally with a member of the Goodwin
College Business Office, she is welcome to contact [redacted], Assistant Director of
Student Accounts, at [redacted] or via email to [redacted]The College stands by its account of this matter.

Complaint: 11127353
I am rejecting this response because: the woman addressing the issue is only referring to my most recent stint at Goodwin. The main issues were for the time span of 2008-2011. I was not filed correctly. They placed my loans on a type that insinuates I was not employed. I have been employed with my current job since 2007. Because of the way they submitted it caused interest to be applied and eat up my student loans even further. Also they do not in ANY advertising state that its a 2 year course "after you finish all the per requesites" 
Sincerely,
[redacted]

The student’s transcript and financial records are correct
based on school policies.  The student
was provided guidance throughout her courses by the faculty and the tutoring
center with the proper course material.  
The balance on the student’s record is a result of tuition and...

fees
charged for the courses taken less any financial aid she received.  Several attempts were made to make
arrangements for payment, with no response resulting in a collections
process. 
The student has not paid several hundreds of
dollars for books and classes as stated in the desired outcome, nor was she
denied access to the appropriate courses.  
[redacted] academic record reflects the proper grades for all courses
attempted/completed.  Her financial
record is an accurate accounting of all charges and credits for these courses.