Alexander's Antiques & Auctions

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [They purposely misplaced multiple offers we made on the same rug, multiple weeks, and then when I brought it up to their attention, the owner was rude and hung up on meThey offered no reason, just excuses, never offered an apology, never offered a resolution, and told us never to do business with them again when they were clearly in the wrongMyself and all my family members have vowed to honor their wishes, and never do business with them again, after spending thousands upon thousands of dollars in the pastThey are a scam, and we're done with themI can't even fathom why the Revdex.com is saying they offered a resolution when they clearly did notThey just came up with the same excuses they always doI want this out there for the public to read so they know what kind of shady practice and rude disrespectful people run this operationPERIOD!]Regards, [redacted] ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just came to find that there is more to this story than I originally toldMy wife just came back and pulled one of her bid slips that she made with Alexander’s Antiques as wellShe bid on the same exact rug, unbeknownst to me, on a different week than I didTherefore, that’s twice our household bid on a rug, and they “conveniently” didn’t bring it to the auction standThat is not a coincidenceThat is them deciding they didn’t like our bid, even though it met the minimum, and holding out for a better offerThat is unacceptable for an auction house to do
Regards,*** ***

*** *** This is in regards to complaint # *** received on 11-13-from *** ***We offer a competitive *** *** Program at our weekly auctionYou can leave a Bid with us and we bid competitively for you up to the maximum amount that you leaveWe assist anywhere from to
people and each weekOver 50% of our clients receive their items for less than the maximum bidWe use a system of color coded stick on dots to attach to our lot # stickersOn occasion a young child or unscrupulous person will come in and remove the dots and we may miss the bidWe had an elderly lady earlier this year with dementia that we caught collecting the multi colored dotsEach week we have available to sell on request over handmade oriental rugs some are displayed on the floor others are rolled upWe don’t sell every single rug each week unless they are requested up or someone has left a bidSometimes the left bid dots may fall off of the rugs when they are being moved or rolled up in addition to people removing themOur associates encourage our clients to staple the dot to the rug tag so we don’t miss the bidThe 1st time *** *** left the bid he came back the following week and asked about the rugWe accepted his left bid but he was not successful on the rugThis past time he came in acting very belligerent to my associates demanding us to give him the rug at his bidWe don’t own the rugs they are consigned for us to auction not to sell outrightMy associates assure him that is he were to leave a bid we would make sure the rug was auctioned off tonightHe left slamming the door demanding the owner to call him He later sent an email demanding us to sell the rug to him if not he was going to file a complaint on usI called him back trying to explain the same thing my associates informed him ofHe refused to let me talk demanding that I owe him this rugI told him if he was not going to listen to reason that he did not have to come back and have a good dayCertainly we want everyone to bid with us and have a good experienceHe getting loud and screaming at my associates and demanding me to give him the rug is very unprofessional and threatening me doesn’t workI do not appreciate his unfounded accusations about us running the bids upThat is not how we run our businessAs you can see we are in an excellent standing with the Revdex.com and have thousands of satisfied customersIf I may be of any further assistance please do not hesitate to email usThank you*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[They purposely misplaced multiple offers we made on the same rug, multiple weeks, and then when I brought it up to their attention, the owner was rude and hung up on meThey offered no reason, just excuses, never offered an apology, never offered a resolution, and told us never to do business with them again when they were clearly in the wrongMyself and all my family members have vowed to honor their wishes, and never do business with them again, after spending thousands upon thousands of dollars in the pastThey are a scam, and we're done with themI can't even fathom why the Revdex.com is saying they offered a resolution when they clearly did notThey just came up with the same excuses they always doI want this out there for the public to read so they know what kind of shady practice and rude disrespectful people run this operationPERIOD!]Regards,*** ***

Alexander's Antiques is an auction house. We take items on consignmentWe auction them off for a commissionWe received a Russian Bronze on consignment from a Collection out of North CarolinaThe consignor stated that it was acquired from the Estate of *** *** and the initial
purchase price was over $20,000. The consignor also provided us with a picture of a similar bronze to go along with this bronze. We photo'd the bronze and pictured it on our website along with the information provided us by the consignorAs the week progressed we had a lot of calls from buyers asking measurements, additional photos, etcof the bronze. Several clients came into the view the bronze giving me their opinion that the first indication that it was not an original was the size. It's smaller than the original bronze as they are recast over the years the size gets smaller. Everyone was of the opinion that it was a recast and not a new bronze made in the last years in China or Taiwan but a earlier recast. When the bronze was presented for auction on Thursday, April 9th, I clearly stated that this was not an original but an earlier recastI also stated that the information with the bronze was not the bronze but a picture of a similar bronzeOn April 17th Mr*** came in and asked for a refund since it was not the original but a recast from the 1970's. We digitally record all our auctions. We showed Mr*** the recording (which a copy is available if needed) which clearly showed we did not represent the bronze as an original but an earlier recastHe nicely asked for a refund stating that he thought it was an original. I informed him that because he didn't do his due diligence we can't be held liableAs stated on the bid card (copy attached) which he signed -The auctioneers and owners are not responsible for the correct description of any lot or for the genuineness or authenticity of the property comprising the same or for any defects therein and whey also make no warranty or representation connection therewith. no sale will be set aside nor will any liability be assumed on account of any incorrectness in description, error in cataloging or imperfection not noted in the catalogue or made orally at the saleall goods will e exposed for public exhibition and will be sold "as is" and without recourse and no deduction will be made for damaged articles.At the start of each auction I state everything is as is and ask everyone to please read the Rules & Regulation on the back of the bid card - the bronze was one of the first items sold. There is a 6' x 3' sign (copy attached) above the registration desk stating ALL SALES ARE FINAL, NO REFUNDS OR EXCHANGES" We offered to re-auction the bronze for him and not charge a commission fee. He said no that he just wanted his money back. Mr*** stated that the bronze was from the 1970's. By his own admission he realized the bronze is at least years old which is exactly what I said it was. Not an original but also not a new import made recently. We still will gladly re-auction the bronze and not charge a commissionIf you have any further question or if I can be of any other assistance please do not hesitate to call

I have bought pieces of furniture from Alexander Antiques over the past years Twice I used the phone bid option, because I am not local to Richmond The people at Alexander's Antiques are honest, accurate with the condition, measurements, quality, and prices of what furniture will be auctioned for *** was VERY KNOWLEDGEABLE She knew a lot about the brands of furniture I also had them deliver the piece I bought Unfortunately the key to the piece wasn't deliveredWhen I called about the key the next day, *** OVERNIGHTED a few keys to see what would fit This has been one of the best buying experiences I have ever had from start to finish AMAZING Absolutely amazing I have told my friends and family to shop at Alexander's before buying new Beautiful pieces for very reasonable prices

Seriously this is the best auction house Courteous and HONEST with quality merchandise Very nice people

Again I apologize if his wife left a bid on a rug and it did not get sold. We don't set a minimum on anything we auction so the statement about their bid meeting the minimum is false. We do not hold out for a better offer. Each week we auction off over 1,individual items with some weeks being as many as 2,itemsOur sale starts promptly at 6:30PM and sometimes the sale doesn't end until 6:AM the next morning. Things might get missed but we definitely want everyone's bidsMy staff puts in over 1,man hours each week for the auction on Thursday. The only day we generate any revenue to cover our overhead is Thursday. With that being said why would we turn down a bid? His accusations don't make sense. If we maybe of further assistance, please do not hesitate to contact me.*** ***

Revdex.com talked to the owner and she stated that the rug was on consignment and they cannot adjust it as they do not own it

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am writing to let you guys know I received the response from the businessIt does not solve my issue at allI was told to contact you within business days to let you know that I am not satisfied with the outcome
Regards,*** ***