Complaint: [redacted]
I am rejecting this response because: When asked to schedule an appointment the Roofer would not meet with us in person. The Roofer then showed up at our establishment and trespassed on our roof without our knowledge / consent or presence placing personal liability on us the customer. We made several attempts to meet with the Roofer. The Roofer agreed to meet with us on three different occasions and even agreed to a date and time. On all three dates set by the Roofer to meet at our establishment I showed up and waited until the scheduled time and the Roofer never showed up. When I called the Roofer to speak with him each time after did not show up he was very evasive on the phone. The Roofer finally and immediately showed up at our establishment (and trespassed on our roof) after a complaint was filed with the Revdex.com. The Roofer then quoted us $550.00 to apply tar on a small surface on our rooftop to repair a leak. The Roofer has had a similar complaint filed with the Revdex.com by another customer in the past and his actions were exactly the same after he was reported to the Revdex.com. As a customer we are still not satisfied with the outcome and treatment we have received from the listed Roofing Company.
Regards,
[redacted]
The roof was put on 12 years ago. Since their calls we have went out a couple of times to look at the roof. After inspection we found that someone had cut a/c duct holes into the roof without sealing them correctly and that does not fall under our warranty coverage. I did discuss this with the...
client and gave them a price to repair it and they are getting other estimates.
Complaint: [redacted]
I am rejecting this response because: When asked to schedule an appointment the Roofer would not meet with us in person. The Roofer then showed up at our establishment and trespassed on our roof without our knowledge / consent or presence placing personal liability on us the customer. We made several attempts to meet with the Roofer. The Roofer agreed to meet with us on three different occasions and even agreed to a date and time. On all three dates set by the Roofer to meet at our establishment I showed up and waited until the scheduled time and the Roofer never showed up. When I called the Roofer to speak with him each time after did not show up he was very evasive on the phone. The Roofer finally and immediately showed up at our establishment (and trespassed on our roof) after a complaint was filed with the Revdex.com. The Roofer then quoted us $550.00 to apply tar on a small surface on our rooftop to repair a leak. The Roofer has had a similar complaint filed with the Revdex.com by another customer in the past and his actions were exactly the same after he was reported to the Revdex.com. As a customer we are still not satisfied with the outcome and treatment we have received from the listed Roofing Company.
Regards,
[redacted]
The roof was put on 12 years ago. Since their calls we have went out a couple of times to look at the roof. After inspection we found that someone had cut a/c duct holes into the roof without sealing them correctly and that does not fall under our warranty coverage. I did discuss this with the...
client and gave them a price to repair it and they are getting other estimates.