Alexandria Dental Center, PLLC

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Complaint: ***
I am rejecting this response because:
It includes a completely fabricated 2nd hand version of my
experience and treatmentWhat DrK*** has written definitely
corroborates DrS***'s visit notes, a copy of which I finally
received on May 8th after asking for a copy of my chart at my April 10th and 24th
appointmentsBoth are riddled with incorrect dates of service, mistakes
referring to what each appointment was scheduled for, the duration of each
visit, falsified medical history, and let's not forget the extremely dramatic
picture they have painted of how I behaved or the repeated mentions of me
requesting narcotic pain medications as the only form of treatment When I went to pick up my chart on May 8th,
I gave the office a letter to give to DrK*** requesting a resolution to
the situationA meeting was scheduled for May 12th and confirmed (I
still have the voicemail) and then subsequently cancelled by the office, I left
messages stating that Thursday afternoons are the only day I am able to
schedule any appointments to which I was told DrK*** is only available
on WednesdaysI mailed another letter after not getting a meeting scheduled
and no attempts to contact me, when I called to verify receipt of the letter I
was told that it was just received and that I would be contacted with a
responseI inquired about the missing visit note and patient history form that
were not included in the copy of my chart I was given and was told it would be
looked into
Contrary to DrK***’s closing paragraph, I was
pressured into an invasive procedure and told my options were to have an
extraction immediately or wait completely untreated until my schedule allowed a
visit elsewhere, having treatment the next day was not an option for ME because
my boyfriend and I were going out of town, I had mentioned this at the time of
visitI was not informed of all of the potential complications related to
prepping my front teeth for a bridge, I was frantically handed pages after
the extraction had already been performed being told by the assistant to “please
sign these about the extraction” that were quickly taken away and not seen again
until I requested my chartI was talked to in a manner that was demeaning and
belittling as a form of intimidation with statements by DrS*** such
as “it’s just a tooth, it’s not like you have cancer or something” and “I’m the
dentist, I have years of experience and I see things like this all the time,
are you going to trust me or just let your imagination run wild?”, and upon seeking
resolution I was told that I would have to wait to have my chart reviewedI
could either make an appointment then, while the chart was reviewed, or not, and
that regardless of how I felt I was treated and how that reflected upon the practitioners
and staff, the only options would be to have the final bridge placed at the
facility by DrS*** or DrK*** who didn’t hesitate to imply dentistry
is below her and the remaining balance paid in full or starting care elsewhere
thereby losing over $to their office
The unethical practices and illegal changing and omission of
documentation performed by DrS*** as well as DrK*** and the
office staff is horrifyingAs a healthcare practitioner myself, I was
astonished by the bedside manner that was experienced and then the illegal
practices and coercion among staffOnly one claim was ever submitted to my
insurance company from a visit that is not documented anywhere in my chartMore
than one x-ray was taken and many more appointments occurred with services
rendered each time save for the lastI never agreed to have the final bridge
placed by DrS***, when the April 24th appointment was
scheduled I had stated to both the Arlington Dental Center where my last visit
had occurred where I was given antibiotics again, as well as the Alexandria
Dental Center where the appointment took place, that I had gotten a model of my
teeth from my previous dentist and that I wanted to examine the bridge to
compare it before I agreed to have it placed, when DrS*** would not
let go of the bridge and was almost shielding it from my view not allowing me
to fully examine and compare it, I felt that it would be in my best interest to
not have him do anythingI requested my chart, was told I couldn’t have it, I
asked if I could see it, I was told I could not, so I stated I would wait, then
much later DrK*** arrived to again tell me I could not see or have my
chart and gave me my “options”.
Regards,
*** ***

Date: June 25, 2014
To whom it may concern:
[redacted] was first seen at Alexandria Dental Center on March 27th, 2014 as an emergency patient. Her chief concern was pain on the lower front teeth due to what she thought was a cyst. Upon x-ray and examination, the treating...

dentist, Dr. S[redacted], noticed that one of [redacted]'s lower front teeth (tooth #25) had a fractured root. Upon further evaluation, the dentist's examination also reveled a bony defect along the side of the tooth (10+mm pocket), a considerable mobility (3+ Mobility), and infection in the area of tooth #25. [redacted] was made aware that her tooth was non-salvageable (could not be saved) and it had to be extracted (removed).Based on the recollection of the doctor, assistants, and the receptionists, [redacted] got startled with the news that her tooth had to be removed, started crying, and was unsure about the nature of the treatment.  [redacted] was explained that after the extraction, the adjacent (neighboring) teeth could be prepared for a temporary bridge so that she wouldn't have to leave the office with a space between her teeth, and later on she could get a permeant bridge to cover the area of the extracted tooth. [redacted] first refused to have the tooth extracted, so Dr. S[redacted] offered her to see the other practicing dentist in Alexandria Dental Center on Monday or simply seek another dentist's opinion (There is currently no practicing dentist in Alexandria Dental Center on Fridays), However, [redacted] continued crying and complaining that she had pain that a treatment had to be rendered that particular day. Based on the staff reports, it took [redacted] over half an hour to finally decide and agree with the doctor's treatment plan and signed the consent form for the extraction of tooth #25. The patient was then anesthetized (numbed), the tooth was removed, and a temporary bridge was fabricated.  Based on the Doctor's notes and the assistant's memory, [redacted] was very apprehensive throughout the treatment process and felt extremely anxious several times, such that the treatment had to be interrupted numerous times in order for the patient to feel more comfortable.  Upon termination of the treatment, patient was given the proper instructions and two prescriptions; [redacted] antibiotic for a 6-day course (to help with the infection) and 10 [redacted] tablets (Narcotic Analgesic) for 2-3 day course in case of severe pain.  [redacted]'s concern however at the end of the appointment was about the aesthetics of the temporary bridge and seemed very displeased that the temporary did not look as natural as the rest of the teeth.  She was reassured that it was only a temporary bridge, and the final permanent bridge would be as natural looking as her own teeth. [redacted] was scheduled for a subsequent visit on April 14th, 2014 so that a final impression (model) of her teeth could be obtained for proper fabrication of a final bridge, once her gums have healed after the extraction.
During the following two weeks, [redacted] called the office and complained of lingering pain in the same area, and that the regular over-the-counter medicine would not help with the pain. She mentioned that she wpuld need a stronger painkiller to calm her down. She was then prescribed 20 [redacted] and 20 [redacted] with [redacted] tablets (both narcotic pain killers) in three prescriptions to alleviate her pain.
When [redacted] returned to the office on April 10th, 2014, She was anesthetized before an impression could be taken for a final bridge. She complained later on that she “nearly fainted” of the experience, because no one explained to her about the anesthesia, Getting numbed with Novocain is a routine procedure in the dental office for any major procedure, The anesthesia is aimed to control the pain and the discomfort a patient would otherwise experience during a dental procedure, and make the patient more comfortable. At a later meeting that I personally had with [redacted], she mentioned that she must have been "allergic" to the Novocain, However, she had dental angsthetics before, and no known allergles were either reported by her at the initial visit, or noticed by the dentist. When I reviewed [redacted]'s medical history, I noticed that - she takes [redacted], a medication used for depression, anxiety, and insomnia, One of the side effects of [redacted] is Orthostatic Hypotension; colloquially known as head-rush or dizzy spell in which a person's blood pressure suddenly falls in a more upright position. A combination of her medical status (depression, anxiety), the possible side effects of her medication, and the presence of epinephrine in the local anesthetic (which helps against bleeding) had most likely contributed to her "nearly fainting" experience that she reported later on, Dr. S[redacted]'s notes document that [redacted]'s mood and behavior changed dramatically throughout that appointment after she was explained a possible necessity of a root canal treatment on tooth #24, if the pain continued to persist.  [redacted] did not want to pay for a root canal treatment in an event that one would be required.  Four days later on April 14, 2014, Dr. S[redacted] contacted [redacted] to inquire about her well being. [redacted] was apparently very disserted and talked to the doctor with an an offensive and insulting language.  She had also mentioned that she did not trust Dr. S[redacted] due to the improper numbing experience and wanted to see another dentist in the office ([redacted] did end up following up with another associate dentist that worked with Dr. S[redacted] in Arlington Dental Care).
On April 24th, 2014, [redacted] had scheduled an appointment in Alexandria Dental Center for the final placement of her bridge with Dr. S[redacted]. When [redacted] saw the Doctor, she didn't want the final bridge to be cemented in her mouth. Instead, she demanded to take the final bridge with her and get a full refund of her money. Both the Doctor and the staff explained to her that we could not just hand her the bridge (as it is a medical device and its proper fit had to be insured). [redacted]; however, did not want to leave the office at all. I received a phone call from the office that afternoon that the patient had disturbed the office atmosphere and would not leave until she got a full refund, I suggested the receptionist to schedule her an appointment for a meeting with myself the following day, but [redacted] had refused that it would be inconvenient to her and had continued harassing and menacing the staff, and taking pictures from everyone and the office while she was escorted back to the reception room. Consequently, I had to rush to the office to try to alleviate the situation and meet with [redacted] .During my meeting with [redacted], she mentioned the same issues that were reported in her letter to Revdex.com. She mentioned that she should be given a full refund because of the following:
At her initial visit with Dr. S[redacted] felt that she should have just been some medications to calm the pain down rather than rendering the treatment. She acknowledged that she was given an option to see another dentist later on; however, she thought that medication alone would suffice to eliminate her pain. When a tooth is infected and has a fractured root and cant be saved, painkillers are only a temporary option until the tooth is extracted.  [redacted] had the option of seeking another dentist opinion before consenting to the treatment plan.
Carolyn was also concerned with the temporary bridge.  She mentioned that since it was not a perfect match to her teeth, it was faulty and flawed.  Temporary crowns and bridges are made with material that don't nearly have the aesthetic of a final crown, and bridge that is made of porcelain.  They are meant to last for a short while until a much more aesthetically pleasing bridge is cemented in that area.
Carolyn was unhappy about how the Doctor had numbed her, and expected that the numbing procedure had to be explained to her every single time.  Upon discussion with Dr. S[redacted] and his assistant, I was told that she was made aware that she was getting numbed and overall she was extremely apprehensive and nervous in the dental chair.
[redacted] carried her conversation with me with an antagonistic tone of voice. As I was listening to her, I also sympathized with her and that I wished she could have a more pleasant experience in our office. I reassured her that my goal is taking care of my patients and making sure that she would be happy with the final permanent bridge. After some conversation, [redacted] agreed to schedule an appointment with the other dentist in Alexandria Dental Center.  I exited the room to inquire about the available appointments with the other dentist. Upon my return to the meeting room, [redacted]'s mood had changed dramatically. She was crying, and instead, the friend who had accompanied her in the meeting room started talking. He mentioned that the only way we could take care of her was to refund her money, and give her the final bridge. I told [redacted] that I had to further look into the matter and inform her of my final decision at a later time. The following day, I had the receptionist call [redacted] to inquire is she had any pain or discomfort. She had mentioned that she was feeling a lot better; yet was not interested to return to Alexandria Dental Center.
As reviewed [redacted] chart, and talked to the staff, I noticed that [redacted] was taken care of with utmost care and concern, she was given adequate options to consider her possibilities, ad was given ample time during the treatment visits to manage her anxiety. The patient was explained the procedures in detail, had signed the consent forms, and was seen both as an emergency patient and subsequent visits with vigilance and attentiveness. There was no neglect or delay in her treatment process and the procedures were rendered with the after complete review of [redacted]'s case, I believe that the charges she had the extraction of tooth #25 and preparation of teeth #24 and #26 (which is the most time consuming part of a bridge process). The patient had a remainder balance of $865 upon delivery of the final bridge, which would be waived since she decided to terminate her treatment in Alexandria Dental Center.
Please don't hesitate to contact me if any additional information is required,
Regards,Shiva K DMDOrthodontist

Review: I sought emergency dental care at Alexandria Dental Center On March 27th. I was told by Dr. S[redacted] I needed to have my front tooth removed due to infection and could have a temporary bridge placed and then a permanent bridge placed. I was initially very upset at this news but agreed to go through with the procedure due to the pain I had been experiencing. I was told by this dentist that I could have the tooth extracted and a temporary bridge placed, or wait until Monday to get a second opinion. He commented that it wasn't as if I had "cancer or something", there was obviously an infection and and that he had to pick up his son at 6pm. I wasn't given a consent form to sign until after the tooth had already been removed and the assistant told me to sign it and I could read it later but I never received a copy until I requested my chart at a subsequent appointment. I waited over an hour to be seen at the follow up and once Dr. S[redacted] arrived in the room, he began to vigorously massage my gum and without any warning or appropriate gum preparation with novocaine or lidocaine, injected me with medicine, which was not only painful but startling. I had no idea that this appointment would even need an injection of any sort, I thought I was simply having another mold made for the permanent bridge, no one explained to me while I sat there for an hour, what was about to be happening, nor did they mention the details of this appointment after my first one. I nearly fainted and it took over an hour for me to return back to baseline. My heart rate and blood pressure had sky rocketed and I was sweating profusely. There is not enough space in this box for me to continue the details of my complaint, all of it is horrifying to even recount. I submitted a complaint to the Virginia State Board of Dentistry as well as with my dental insurance, Dominion Dental Services Inc. This man is a monster.Desired Settlement: I am requesting a full refund as well as the bridge that was created for me so that I may seek dental care else where.

Business

Response:

Date: June 25, 2014To whom it may concern:[redacted] was first seen at Alexandria Dental Center on March 27th, 2014 as an emergency patient. Her chief concern was pain on the lower front teeth due to what she thought was a cyst. Upon x-ray and examination, the treating dentist, Dr. S[redacted], noticed that one of [redacted]'s lower front teeth (tooth #25) had a fractured root. Upon further evaluation, the dentist's examination also reveled a bony defect along the side of the tooth (10+mm pocket), a considerable mobility (3+ Mobility), and infection in the area of tooth #25. [redacted] was made aware that her tooth was non-salvageable (could not be saved) and it had to be extracted (removed).Based on the recollection of the doctor, assistants, and the receptionists, [redacted] got startled with the news that her tooth had to be removed, started crying, and was unsure about the nature of the treatment. [redacted] was explained that after the extraction, the adjacent (neighboring) teeth could be prepared for a temporary bridge so that she wouldn't have to leave the office with a space between her teeth, and later on she could get a permeant bridge to cover the area of the extracted tooth. [redacted] first refused to have the tooth extracted, so Dr. S[redacted] offered her to see the other practicing dentist in Alexandria Dental Center on Monday or simply seek another dentist's opinion (There is currently no practicing dentist in Alexandria Dental Center on Fridays), However, [redacted] continued crying and complaining that she had pain that a treatment had to be rendered that particular day. Based on the staff reports, it took [redacted] over half an hour to finally decide and agree with the doctor's treatment plan and signed the consent form for the extraction of tooth #25. The patient was then anesthetized (numbed), the tooth was removed, and a temporary bridge was fabricated. Based on the Doctor's notes and the assistant's memory, [redacted] was very apprehensive throughout the treatment process and felt extremely anxious several times, such that the treatment had to be interrupted numerous times in order for the patient to feel more comfortable. Upon termination of the treatment, patient was given the proper instructions and two prescriptions; [redacted] antibiotic for a 6-day course (to help with the infection) and 10 [redacted] tablets (Narcotic Analgesic) for 2-3 day course in case of severe pain. [redacted]'s concern however at the end of the appointment was about the aesthetics of the temporary bridge and seemed very displeased that the temporary did not look as natural as the rest of the teeth. She was reassured that it was only a temporary bridge, and the final permanent bridge would be as natural looking as her own teeth. [redacted] was scheduled for a subsequent visit on April 14th, 2014 so that a final impression (model) of her teeth could be obtained for proper fabrication of a final bridge, once her gums have healed after the extraction.During the following two weeks, [redacted] called the office and complained of lingering pain in the same area, and that the regular over-the-counter medicine would not help with the pain. She mentioned that she wpuld need a stronger painkiller to calm her down. She was then prescribed 20 [redacted] and 20 [redacted] with [redacted] tablets (both narcotic pain killers) in three prescriptions to alleviate her pain.When [redacted] returned to the office on April 10th, 2014, She was anesthetized before an impression could be taken for a final bridge. She complained later on that she “nearly fainted” of the experience, because no one explained to her about the anesthesia, Getting numbed with Novocain is a routine procedure in the dental office for any major procedure, The anesthesia is aimed to control the pain and the discomfort a patient would otherwise experience during a dental procedure, and make the patient more comfortable. At a later meeting that I personally had with [redacted], she mentioned that she must have been "allergic" to the Novocain, However, she had dental angsthetics before, and no known allergles were either reported by her at the initial visit, or noticed by the dentist. When I reviewed [redacted]'s medical history, I noticed that - she takes [redacted], a medication used for depression, anxiety, and insomnia, One of the side effects of [redacted] is Orthostatic Hypotension; colloquially known as head-rush or dizzy spell in which a person's blood pressure suddenly falls in a more upright position. A combination of her medical status (depression, anxiety), the possible side effects of her medication, and the presence of epinephrine in the local anesthetic (which helps against bleeding) had most likely contributed to her "nearly fainting" experience that she reported later on, Dr. S[redacted]'s notes document that [redacted]'s mood and behavior changed dramatically throughout that appointment after she was explained a possible necessity of a root canal treatment on tooth #24, if the pain continued to persist. [redacted] did not want to pay for a root canal treatment in an event that one would be required. Four days later on April 14, 2014, Dr. S[redacted] contacted [redacted] to inquire about her well being. [redacted] was apparently very disserted and talked to the doctor with an an offensive and insulting language. She had also mentioned that she did not trust Dr. S[redacted] due to the improper numbing experience and wanted to see another dentist in the office ([redacted] did end up following up with another associate dentist that worked with Dr. S[redacted] in Arlington Dental Care).On April 24th, 2014, [redacted] had scheduled an appointment in Alexandria Dental Center for the final placement of her bridge with Dr. S[redacted]. When [redacted] saw the Doctor, she didn't want the final bridge to be cemented in her mouth. Instead, she demanded to take the final bridge with her and get a full refund of her money. Both the Doctor and the staff explained to her that we could not just hand her the bridge (as it is a medical device and its proper fit had to be insured). [redacted]; however, did not want to leave the office at all. I received a phone call from the office that afternoon that the patient had disturbed the office atmosphere and would not leave until she got a full refund, I suggested the receptionist to schedule her an appointment for a meeting with myself the following day, but [redacted] had refused that it would be inconvenient to her and had continued harassing and menacing the staff, and taking pictures from everyone and the office while she was escorted back to the reception room. Consequently, I had to rush to the office to try to alleviate the situation and meet with [redacted] .During my meeting with [redacted], she mentioned the same issues that were reported in her letter to Revdex.com. She mentioned that she should be given a full refund because of the following:At her initial visit with Dr. S[redacted] felt that she should have just been some medications to calm the pain down rather than rendering the treatment. She acknowledged that she was given an option to see another dentist later on; however, she thought that medication alone would suffice to eliminate her pain. When a tooth is infected and has a fractured root and cant be saved, painkillers are only a temporary option until the tooth is extracted. [redacted] had the option of seeking another dentist opinion before consenting to the treatment plan.Carolyn was also concerned with the temporary bridge. She mentioned that since it was not a perfect match to her teeth, it was faulty and flawed. Temporary crowns and bridges are made with material that don't nearly have the aesthetic of a final crown, and bridge that is made of porcelain. They are meant to last for a short while until a much more aesthetically pleasing bridge is cemented in that area.Carolyn was unhappy about how the Doctor had numbed her, and expected that the numbing procedure had to be explained to her every single time. Upon discussion with Dr. S[redacted] and his assistant, I was told that she was made aware that she was getting numbed and overall she was extremely apprehensive and nervous in the dental chair.[redacted] carried her conversation with me with an antagonistic tone of voice. As I was listening to her, I also sympathized with her and that I wished she could have a more pleasant experience in our office. I reassured her that my goal is taking care of my patients and making sure that she would be happy with the final permanent bridge. After some conversation, [redacted] agreed to schedule an appointment with the other dentist in Alexandria Dental Center. I exited the room to inquire about the available appointments with the other dentist. Upon my return to the meeting room, [redacted]'s mood had changed dramatically. She was crying, and instead, the friend who had accompanied her in the meeting room started talking. He mentioned that the only way we could take care of her was to refund her money, and give her the final bridge. I told [redacted] that I had to further look into the matter and inform her of my final decision at a later time. The following day, I had the receptionist call [redacted] to inquire is she had any pain or discomfort. She had mentioned that she was feeling a lot better; yet was not interested to return to Alexandria Dental Center.As reviewed [redacted] chart, and talked to the staff, I noticed that [redacted] was taken care of with utmost care and concern, she was given adequate options to consider her possibilities, ad was given ample time during the treatment visits to manage her anxiety. The patient was explained the procedures in detail, had signed the consent forms, and was seen both as an emergency patient and subsequent visits with vigilance and attentiveness. There was no neglect or delay in her treatment process and the procedures were rendered with the after complete review of [redacted]'s case, I believe that the charges she had the extraction of tooth #25 and preparation of teeth #24 and #26 (which is the most time consuming part of a bridge process). The patient had a remainder balance of $865 upon delivery of the final bridge, which would be waived since she decided to terminate her treatment in Alexandria Dental Center.Please don't hesitate to contact me if any additional information is required,Regards,Shiva K DMDOrthodontist

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It includes a completely fabricated 2nd hand version of my

experience and treatment. What Dr. K[redacted] has written definitely

corroborates Dr. S[redacted]'s visit notes, a copy of which I finally

received on May 8th after asking for a copy of my chart at my April 10th and 24th

appointments. Both are riddled with incorrect dates of service, mistakes

referring to what each appointment was scheduled for, the duration of each

visit, falsified medical history, and let's not forget the extremely dramatic

picture they have painted of how I behaved or the repeated mentions of me

requesting narcotic pain medications as the only form of treatment. When I went to pick up my chart on May 8th,

I gave the office a letter to give to Dr. K[redacted] requesting a resolution to

the situation. A meeting was scheduled for May 12th and confirmed (I

still have the voicemail) and then subsequently cancelled by the office, I left

messages stating that Thursday afternoons are the only day I am able to

schedule any appointments to which I was told Dr. K[redacted] is only available

on Wednesdays. I mailed another letter after not getting a meeting scheduled

and no attempts to contact me, when I called to verify receipt of the letter I

was told that it was just received and that I would be contacted with a

response. I inquired about the missing visit note and patient history form that

were not included in the copy of my chart I was given and was told it would be

looked into.

Contrary to Dr. K[redacted]’s closing paragraph, I was

pressured into an invasive procedure and told my options were to have an

extraction immediately or wait completely untreated until my schedule allowed a

visit elsewhere, having treatment the next day was not an option for ME because

my boyfriend and I were going out of town, I had mentioned this at the time of

visit. I was not informed of all of the potential complications related to

prepping my front teeth for a bridge, I was frantically handed 2 pages after

the extraction had already been performed being told by the assistant to “please

sign these about the extraction” that were quickly taken away and not seen again

until I requested my chart. I was talked to in a manner that was demeaning and

belittling as a form of intimidation with statements by Dr. S[redacted] such

as “it’s just a tooth, it’s not like you have cancer or something” and “I’m the

dentist, I have years of experience and I see things like this all the time,

are you going to trust me or just let your imagination run wild?”, and upon seeking

resolution I was told that I would have to wait to have my chart reviewed. I

could either make an appointment then, while the chart was reviewed, or not, and

that regardless of how I felt I was treated and how that reflected upon the practitioners

and staff, the only options would be to have the final bridge placed at the

facility by Dr. S[redacted] or Dr. K[redacted] who didn’t hesitate to imply dentistry

is below her and the remaining balance paid in full or starting care elsewhere

thereby losing over $2000 to their office.

The unethical practices and illegal changing and omission of

documentation performed by Dr. S[redacted] as well as Dr. K[redacted] and the

office staff is horrifying. As a healthcare practitioner myself, I was

astonished by the bedside manner that was experienced and then the illegal

practices and coercion among staff. Only one claim was ever submitted to my

insurance company from a visit that is not documented anywhere in my chart. More

than one x-ray was taken and many more appointments occurred with services

rendered each time save for the last. I never agreed to have the final bridge

placed by Dr. S[redacted], when the April 24th appointment was

scheduled I had stated to both the Arlington Dental Center where my last visit

had occurred where I was given antibiotics again, as well as the Alexandria

Dental Center where the appointment took place, that I had gotten a model of my

teeth from my previous dentist and that I wanted to examine the bridge to

compare it before I agreed to have it placed, when Dr. S[redacted] would not

let go of the bridge and was almost shielding it from my view not allowing me

to fully examine and compare it, I felt that it would be in my best interest to

not have him do anything. I requested my chart, was told I couldn’t have it, I

asked if I could see it, I was told I could not, so I stated I would wait, then

much later Dr. K[redacted] arrived to again tell me I could not see or have my

chart and gave me my “options”.

Regards,