Alexandria Hyundai

Review: I cancelled a warranty back in June 2013 with your dealership ([redacted]) in financing department. I have spoken to him on numerous occassions who stated that my warranty was cancelled per my request as of June 2013 and that a check will be mailed to my home address. I have not received any refund check nor has anyone returned any of my calls regarding this matter, including [redacted]. I am in the process of obtaining a lawyer for this matter. This is been ongoing for over six months. I would appreciate any assistance in resolving this matter as soon as possible.

Thank you.

Business

Response:

November 30, 2013

Dear **. [redacted]:

I received your letter on November 26,2013 regarding the issue **. [redacted] was encountering regarding the pro rata refund of her service plan cancellation.

Immediately upon receipt of your letter, our accounting department processed the check for **, [redacted] and sent it out that day via Federal Express overnight delivery, The FEDEX tracking site indicates that the check was delivered the next day, November 27, 2013.

On behalf of our finance and accounting department, I apologize for the delay in processing. I have followed up with the parties involved to ensure this does not occur again.

We sincerely apologize for any inconvenience this delay caused **. [redacted].

Should you have any questions, please feel free to contact me at ###-###-####

Best regards,

Review: Car info: 2011 Hyundai Sonata, purchased 9/7/13, still under warranty

October 18, 2013:

- Car will not start towed to Alexandria Hyundai

October 19, 2013

- Car repaired, brake light switch replaced, multipoint inspection completed (included battery check), results: OK

November 8, 2013

- Car will not start towed to Alexandria Hyundai

November 9, 2013

- Initial service reports car battery is dead

- Upon retrieving a few things from my car, tested, it started with no problem

- Decided to leave the car until Monday 11/11/13 when the service manager was available to provide inspection

November 11, 2013

- New service reports brake light switch and battery need replacement

Additionally [redacted] reported the brake light switch was replaced on 2/20/13Desired Settlement: A three consecutive brake light switch replacement within 9 months is unacceptable. I would like a fair assessment/inspection of my vehicle by another authorized service department, and if the problem cannot be resolved I would like a replacement vehicle. If indeed a replacement is needed I would expect it to be the same year or newer, model, trim, color exterior/interior.

Business

Response:

November 30, 2013

Dear **. [redacted]:

I received your letter on November .26, 2013 regarding the issue **. [redacted] is encountering with her Hyundai Sonata.

Immediately upon receipt of your letter, our Service Manager, [redacted], contacted **. [redacted] and discussed her concerns regarding her vehicle.

**. [redacted] indicated that she has a meeting with the Hyundai dealer that sold her this vehicle ([redacted] Hyundai in Richmond, VA) on Monday,

**. [redacted] and **. [redacted] agreed to follow-up on Monday afternoon after her meeting with [redacted] Hyundai.

Should you have any questions, please feel free to contact me at [redacted]

Best regards