Alexandria Renew Enterprises

Dear Representative The Revdex.com: In response to your letter dated 07/02/15, concerning complaint ID [redacted] , Alexandria Renew Enterprises has complied with the customer's request and made a billing adjustment to the customer's account for the security deposit in the amount of $The $has been applied as a credit to the customer's account and will go toward her current balance and/or future balance until this amount is used.We have reached out to the customer to advise her of thisPlease note that this is being done as a courtesy not because we feel that our security deposit policy is in error, but instead because the customer felt that she received poor customer service when she inquired about the depositIf you have any questions or concerns, please contact meRegards, Hans BSenior Customer Service Manager

Greetings,I'm writing this email to inform the Revdex.com that Alexandria Renew Enterprises has addressed our concern and we have received our deposit back Thank you for all that you do and your help in this situationI don't think it would have happened without the
Revdex.com.Regards, *** & *** *** #***

Dear Representative The Revdex.com:In response to your letter dated 07/02/15, concerning complaint ID [redacted], Alexandria Renew Enterprises has complied with the customer's request and made a billing adjustment to the customer's account for the security deposit in the amount of $75.00....

The $75.00 has been applied as a credit to the customer's account and will go toward her current balance and/or future balance until this amount is used.We have reached out to the customer to advise her of this.Please note that this is being done as a courtesy not because we feel that our security deposit policy is in error, but instead because the customer felt that she received poor customer service when she inquired about the deposit.If you have any questions or concerns, please contact me.Regards,Hans B.Senior Customer Service Manager

Dear Representative The Revdex.com:
In response to your letter dated 07/02/15, concerning complaint ID [redacted], Alexandria Renew Enterprises has complied with the customer's request and made a billing adjustment to the customer's account for the security deposit in the amount...

of $75.00. The $75.00 has been applied as a credit to the customer's account and will go toward her current balance and/or future balance until this amount is used.We have reached out to the customer to advise her of this.
Please note that this is being done as a courtesy not because we feel that our security deposit policy is in error, but instead because the customer felt that she received poor customer service when she inquired about the deposit.
If you have any questions or concerns, please contact me.
Regards,
Hans B.
Senior Customer Service Manager