I am responding to ID # [redacted] that occurred on July 24, 2015.We do not see that a billing adjustment is required in this matter [redacted] did call [redacted] on 7/22/and explained what was going on with his vehicleThat during the alignment adjustments parts were seizing up and brakingWe were not damaging parts and braking themAt that time [redacted] agreed to an estimate of $810.61.And for [redacted] to accuse us of fraudulent activity is slanderThe truth is [redacted] ran his [redacted] application on the 7/21/Nether [redacted] or [redacted] even looked at his approved limit til Friday nightWe do not make up repairs based on approval balances on credit cards[redacted] claims he was treated with disrespect when he was the one that walked right up to [redacted] and proceeded to tell [redacted] how he was going to pay his bill while [redacted] was actually speaking to another customer [redacted] was escorted outside because we had other customers waiting for their vehicles that did not need to subjected to this matterAnd you can survey any auto repair shop, vehicles are not released if not paid in fullAnd as far as the fact that [redacted] was in the shop that evening is true, but [redacted] doesn't handle customer complaints and wasn't there during the conversation earlierin the week when [redacted] was on the phone with [redacted] when he got authorization for additional repair [redacted] did ask [redacted] if he authorized the repairs earlier in the week and [redacted] said I may have I don't remember "I had surgery" [redacted] sarcastically asked [redacted] if he could make an "executive decision" or did he have to wait for his sister.He also claimed that our dad (previous owner) would havenever treated anyone like thisOur dad has not been in the business for over yearsAnd in the google review he goes on about previous employees that we lost lost due to our unscrupulous and shyster like practices which is an absolute lieHe goes onto to call us thievesWho is being disrespectful and slanderous?As far as the billing goes [redacted] paid our cost on replaced partsWe also did not charge any labor for replacing the partsAn alignment coupon was applied, there was two $ coupons applied [redacted] only paid $labor to have his new tires installed and all parts replacedThis is more than fair and we do not feel like we owe him any refund.Sincerely, Lisa Placke
Do NOT use this dealership! My son purchased a used Ford truck from them (loan in my name) Not even months later he noticed that the tires were deteriorating and took it to a tire shop where they told him NOT to drive the vehicle because it was too dangerous with those tires They also told him that the tires could NOT be replaced with the same size tires because they were no longer made by tire wholesalers His only option was to purchase the original (factory) size tires and rims which they could get him and install, etcfor $ My son called the saleman he dealt with to explain the situation and he gave my son the run-around so I called him and he said he'd talk to his manager and get back to me He never got back to me but called my son and told him that the only thing they could do was to get him the original size tires and rims and install them, etcfor their cost from their wholesaler which was $ REALLY? We're to believe that the tire shop above that was charging $was going to lose $? I'm not thinking so! They were lying and ripping us off.....again The bottom line is that they should NOT have sold the truck to my son with those tires to begin with OR at the very least, they should've made this right by replacing the tires and rims, etcat VERY little to no cost to my son They are a disreputable dealership!!!!
I am responding to ID # [redacted] that occurred on July 24, 2015.We do not see that a billing adjustment is required in this matter [redacted] did call [redacted] on 7/22/and explained what was going on with his vehicleThat during the alignment adjustments parts were seizing up and brakingWe were not damaging parts and braking themAt that time [redacted] agreed to an estimate of $810.61.And for [redacted] to accuse us of fraudulent activity is slanderThe truth is [redacted] ran his [redacted] application on the 7/21/Nether [redacted] or [redacted] even looked at his approved limit til Friday nightWe do not make up repairs based on approval balances on credit cards[redacted] claims he was treated with disrespect when he was the one that walked right up to [redacted] and proceeded to tell [redacted] how he was going to pay his bill while [redacted] was actually speaking to another customer [redacted] was escorted outside because we had other customers waiting for their vehicles that did not need to subjected to this matterAnd you can survey any auto repair shop, vehicles are not released if not paid in fullAnd as far as the fact that [redacted] was in the shop that evening is true, but [redacted] doesn't handle customer complaints and wasn't there during the conversation earlierin the week when [redacted] was on the phone with [redacted] when he got authorization for additional repair [redacted] did ask [redacted] if he authorized the repairs earlier in the week and [redacted] said I may have I don't remember "I had surgery" [redacted] sarcastically asked [redacted] if he could make an "executive decision" or did he have to wait for his sister.He also claimed that our dad (previous owner) would havenever treated anyone like thisOur dad has not been in the business for over yearsAnd in the google review he goes on about previous employees that we lost lost due to our unscrupulous and shyster like practices which is an absolute lieHe goes onto to call us thievesWho is being disrespectful and slanderous?As far as the billing goes [redacted] paid our cost on replaced partsWe also did not charge any labor for replacing the partsAn alignment coupon was applied, there was two $ coupons applied [redacted] only paid $labor to have his new tires installed and all parts replacedThis is more than fair and we do not feel like we owe him any refund.Sincerely, Lisa Placke
Do NOT use this dealership! My son purchased a used Ford truck from them (loan in my name) Not even months later he noticed that the tires were deteriorating and took it to a tire shop where they told him NOT to drive the vehicle because it was too dangerous with those tires They also told him that the tires could NOT be replaced with the same size tires because they were no longer made by tire wholesalers His only option was to purchase the original (factory) size tires and rims which they could get him and install, etcfor $ My son called the saleman he dealt with to explain the situation and he gave my son the run-around so I called him and he said he'd talk to his manager and get back to me He never got back to me but called my son and told him that the only thing they could do was to get him the original size tires and rims and install them, etcfor their cost from their wholesaler which was $ REALLY? We're to believe that the tire shop above that was charging $was going to lose $? I'm not thinking so! They were lying and ripping us off.....again The bottom line is that they should NOT have sold the truck to my son with those tires to begin with OR at the very least, they should've made this right by replacing the tires and rims, etcat VERY little to no cost to my son They are a disreputable dealership!!!!