** [redacted] misunderstood, it was the extended warranty company that denied coverage of the repair The dealer has contacted the customer and he has stated that he would retract his complaint and continue to work with the warranty company Alexandria Toyota is continuing to assist in helping him to work with the extended warranty company If any additional information is needed, please feel free to contact me at ###-###-#### Sincerely, [redacted] Controller ###-###-####
This Toyota dealership uses safety recall notices to conduct a predatory business practice - they prey on Toyota owners who, in order to have safety recall services performed, are forced to bring their vehicles to a Toyota dealershipThe service department then inspects the vehicle for any repair work that they could possibly recommendThe work they recommend, however, is seriously overpriced and often unnecessaryOn multiple occasions, I've brought our Toyota vehicles to this location for necessary safety recall servicingThe servicing consistently takes longer than originally estimated, and I leave with a long list of repair work that "requires immediate attention." When I take the same list to another garage for a second opinion, the technicians say that the repair work is unneededOn my most recent visit, I brought our Corolla in for a recall repairI left with a quote for $1100+ in strongly recommend repairsThe car simply isn't worth that much, the list of recommend repairs - and the estimated prices - is simply laughableI am alarmed that Toyota has had so many recall notices for our two Corollas, and I cannot seriously recommend that anyone buy a Toyota, given our safety concernsBut this Toyota dealership's repeated practice of preying on Toyota owners' mandatory recall servicing as an opportunity to fleece unknowing consumers is shocking
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It was the dealership which sold the warranty on behalf of [redacted] ***The dealership claim's it was the Insurance Services which turn down my request and gave me the number to callI called them and they said their decision was base on report from the dealershipBoth organizations are saying there was lack of servicing of the vehicleThis is far from the truthI do regular servicing at [redacted] # [redacted] at [redacted] , VA [redacted] phone [redacted] ***The engine as a machine can generate problems anywhere and time and result in lost of oil or antifreezeThe temperature sensor did not indicate high temperature reading to alert me of over heatingRegular servicing is to mitigate and reduce any problem but cannot eliminate this hundred percent a problemIt is a conspiracy to deny me the benefit of my warranty If this warranty had expired a day earlier they would have denied me service and hence if it is within the period then they have to fulfill their part of the contractThey have to return the total cost of the warranty so that I add my money and repair it outside Toyota Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In its response, Jack T [redacted] Toyota suggests that we had a choice between the $rebate and 0% financing or $1,rebate without financing However, at no point was this "choice" offered during our negotiation We negotiated a price with the dealership by speaking only in terms of the "out the door" price of the vehicle As we explained at the time, we insisted on speaking in terms of the "out the door" price so that we did not come to a tentative agreement only to then have the dealership begin to reveal additional costs such as destination charges, taxes, title charges, or what is now at issue - a difference in rebate At no point during our negotiation did anyone at Jack T [redacted] Toyota mention anything about a difference in the price depending on whether we paid cash or utilized Toyota's 0% financing offer, despite us clearly indicating that we would be using that 0% financing We independently discovered the difference while reviewing the fine print of the written contract Had we not reviewed the fine print so carefully, we would have never known that the price we verbally agreed to was not the price we paid In its response, Jack T [redacted] Toyota also suggests that we were given a very good deal on our car and that they can document this The dealership made the same argument at the time, even going so far as to claim they were losing money on the deal, which we find incredible Following our complaint to the Revdex.com, Jack T [redacted] called, again suggesting that we got a great deal Even if true, this is entirely irrelevant It does not negate their use of deceptive sales practicesTo conclude, our argument is this -- Jack T***'s representative was doing everything in his power to be a "yes man", even if it meant being deceptive or dishonest He found a way to say "yes" to the price we were willing to walk out the door paying, without any intention of actually giving us that price Although he interpreted the "out the door" price to include destination charges, taxes, title charges, etc., he somehow failed to interpret it as also including any difference in Toyota's rebate The dealership has never disputed that fact Instead, they've suggested that it was a "misunderstanding" - one that we should apparently ignore because they claim we got a good deal anywaysAlthough we ultimately signed the contract, purchasing the vehicle at the higher price and expecting to never see that money again, the Revdex.com should take any action to tell Jack T [redacted] Toyota that it cannot conduct business in this manner Regards, [redacted] & [redacted]
Dear [redacted] , Roman"> [redacted] did not contact us to decline further work and sent a tow truck to Alexandria Toyota without notifying anyone at the dealershipWith notice, the car would have been prepared for deliveryThere was not time to put the skid plate back on as the driver was waiting Additionally, our employee did have a serious situation for which he had to leave and that is why he could not bring the part to [redacted] However, we have discussed with our employee appropriate ways to respond to a customer [redacted] drove himself to the dealership to pick up the part so we do not feel a refund is warranted at this timeThe check-out time for the vehicle is $and as a good will gesture we will not charge [redacted]
Dear [redacted] , I received a copy of the [redacted] s’ response to the Revdex.com (Revdex.com) I believe the [redacted] want you to admonish my company in some way because they do not think that they were treated properly Let me say that had I been at Alexandria Toyota when the [redacted] were here, we would not be having this discussion ** [redacted] called our sales team “a bunch of liars” Had I been present I would have told ** [redacted] to leave and never return and if he did it would be considered trespassing In his response to the Revdex.com ** [redacted] called our sales manager a “yes man” and “dishonest” and suggested he was “deceptive” In my opinion, the [redacted] behavior is reprehensible and rude If they did not like the way the negotiations were going, they should’ve left The fact is they stayed even after our sales manager suggested that they go home overnight and give it some thought The [redacted] were told the price would not change overnight ** [redacted] and his wife decided to stay When I had my discussion with ** [redacted] by phone and brought this up he said that made no difference at all because he had not signed the contract I, of course, agreed with him The [redacted] signed the contract I asked ** [redacted] why he signed the contract if he believed all these things about Alexandria Toyota His response to me was that he had a new baby which required a lot of attention and his time was very important as was his wife’s I pointed out to him that to all parties involved in this transaction, time is important, not just his and his wife’s In summary, the [redacted] agreed to a price that was fully disclosed in the contract and buyers order they signed They have made all kinds of allegations without supporting them with facts If anyone should be reprimanded for their behavior, in my opinion, it is the [redacted] s If they wish to discuss this further they may contact my attorney [redacted] or [redacted] at [redacted] and [redacted] ###-###-#### Sincerely, Jack T***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I did contact the business prior to the tow truck arriving and the service department acknowledged a tow truck would be coming in hours and it would not be a problem The check-out time charge also was never even discussed because the vehicle was brought to fix a part I believed was under warrantyI can't understand how a dealership can pretend to charge someone for opening a hood and looking at a radiator that was installed less than a month ago by another Toyota dealership Also, I'd be glad to share the entire text conversations I had with the employee who apparently had a "serious situation." I was initially told before noon, then less than an hour and a half before they were to show up I was told 4-5, and finally after I was told it would arrive the following dayThis was a day after not receiving a call back until I called the service manager In the text exchange when I explained this is unacceptable, the employee appears to be personally offended and exclaims I'll be getting "Nothing." Again, I'd be happy to share the exchangeLastly, I did not drive myself in my own vehicle because it was missing he part the dealership refused to deliverI had to borrow a car from someone who lived in the area which was not only an inconvenience to me but also the person who couldn't drive to work on that particular day The entire experience with [redacted] Toyota completely lacked any professionalism or basic customer serviceThe claims that I did not contact them are and I can show my call history to prove itThey also did not wave any charges because no charges for work were warranted Regards, [redacted]
The advertised special on our website is a Manufacturer's special and the same link appears on other local dealerhip websites as wellThat link and special are direct feeds from the Manufacturer When [redacted] left she said she was going to other dealerships She would have been offered the same special with the same conditions What is difficult to see on the copies sent by [redacted] , but clear on the website, is a disclaimer link that stands out as the print is in blue The disclaimer and the link to it are print., not fine print There was no intent to hide or mislead the nature of the specials offered by the manufacturer Additionally, had [redacted] been interested in the base model vehicle that was eligilbe for the price she was requesting, we could search the data base and see if the vehicle was available We have the ability to get vehicles that are not currently in our inventory[redacted] does still owe payments on her current lease, which would also affect the monthly payment As the manufacturers specials change monthly, we cannot be sure what will be offered at the time [redacted] 's current lease is finished We will be more than happy to help her with a new lease under the terms set by the manufacturer at the time her current lease expiresSincerely, Jenny K [redacted] Controller
From: Jenny K [redacted] < [redacted] @alexandriatoyota.com>Date: Wed, Apr 1, at 3:PMSubject: Complaint for John JohnsonTo: "[email protected]" [redacted] , I would like to address [redacted] ’s concernsSaeed was the Finance Manager that handled the financing on the purchase He has not worked here since October of At that time both his email and voicemail were deactivated The salesperson, not the Finance Manager, would have been the person who discussed the accessories on the vehicle We have a copy of the list of available accessories in [redacted] ’s deal This would have been presented by the salesperson at the time of sale The [redacted] is an add on accessory and this vehicle is not equipped with it The accessory list shows the price to add this equipment to be $ [redacted] did not request the accessory be added and the $was not charged to him No equipment is owed at this timeIf [redacted] wishes to discuss this further, he may contact me at ###-###-#### Sincerely, Jenny K [redacted] Controller###-###-#### office###-###-#### cell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and Jessica is correct, the certification has been completed on my vehicleI do still hope they change the business practice of advertising vehicles as "certified" but then having the consumer pay for the certification (or, having a caveat to the certification, such as it only being available if you paid full price for the vehicle) Again, I am pleased that my car is now certified Regards, [redacted]
** [redacted] misunderstood, it was the extended warranty company that denied coverage of the repair The dealer has contacted the customer and he has stated that he would retract his complaint and continue to work with the warranty company Alexandria Toyota is continuing to assist in helping him to work with the extended warranty company If any additional information is needed, please feel free to contact me at ###-###-#### Sincerely, [redacted] Controller ###-###-####
This Toyota dealership uses safety recall notices to conduct a predatory business practice - they prey on Toyota owners who, in order to have safety recall services performed, are forced to bring their vehicles to a Toyota dealershipThe service department then inspects the vehicle for any repair work that they could possibly recommendThe work they recommend, however, is seriously overpriced and often unnecessaryOn multiple occasions, I've brought our Toyota vehicles to this location for necessary safety recall servicingThe servicing consistently takes longer than originally estimated, and I leave with a long list of repair work that "requires immediate attention." When I take the same list to another garage for a second opinion, the technicians say that the repair work is unneededOn my most recent visit, I brought our Corolla in for a recall repairI left with a quote for $1100+ in strongly recommend repairsThe car simply isn't worth that much, the list of recommend repairs - and the estimated prices - is simply laughableI am alarmed that Toyota has had so many recall notices for our two Corollas, and I cannot seriously recommend that anyone buy a Toyota, given our safety concernsBut this Toyota dealership's repeated practice of preying on Toyota owners' mandatory recall servicing as an opportunity to fleece unknowing consumers is shocking
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It was the dealership which sold the warranty on behalf of [redacted] ***The dealership claim's it was the Insurance Services which turn down my request and gave me the number to callI called them and they said their decision was base on report from the dealershipBoth organizations are saying there was lack of servicing of the vehicleThis is far from the truthI do regular servicing at [redacted] # [redacted] at [redacted] , VA [redacted] phone [redacted] ***The engine as a machine can generate problems anywhere and time and result in lost of oil or antifreezeThe temperature sensor did not indicate high temperature reading to alert me of over heatingRegular servicing is to mitigate and reduce any problem but cannot eliminate this hundred percent a problemIt is a conspiracy to deny me the benefit of my warranty If this warranty had expired a day earlier they would have denied me service and hence if it is within the period then they have to fulfill their part of the contractThey have to return the total cost of the warranty so that I add my money and repair it outside Toyota Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In its response, Jack T [redacted] Toyota suggests that we had a choice between the $rebate and 0% financing or $1,rebate without financing However, at no point was this "choice" offered during our negotiation We negotiated a price with the dealership by speaking only in terms of the "out the door" price of the vehicle As we explained at the time, we insisted on speaking in terms of the "out the door" price so that we did not come to a tentative agreement only to then have the dealership begin to reveal additional costs such as destination charges, taxes, title charges, or what is now at issue - a difference in rebate At no point during our negotiation did anyone at Jack T [redacted] Toyota mention anything about a difference in the price depending on whether we paid cash or utilized Toyota's 0% financing offer, despite us clearly indicating that we would be using that 0% financing We independently discovered the difference while reviewing the fine print of the written contract Had we not reviewed the fine print so carefully, we would have never known that the price we verbally agreed to was not the price we paid In its response, Jack T [redacted] Toyota also suggests that we were given a very good deal on our car and that they can document this The dealership made the same argument at the time, even going so far as to claim they were losing money on the deal, which we find incredible Following our complaint to the Revdex.com, Jack T [redacted] called, again suggesting that we got a great deal Even if true, this is entirely irrelevant It does not negate their use of deceptive sales practicesTo conclude, our argument is this -- Jack T***'s representative was doing everything in his power to be a "yes man", even if it meant being deceptive or dishonest He found a way to say "yes" to the price we were willing to walk out the door paying, without any intention of actually giving us that price Although he interpreted the "out the door" price to include destination charges, taxes, title charges, etc., he somehow failed to interpret it as also including any difference in Toyota's rebate The dealership has never disputed that fact Instead, they've suggested that it was a "misunderstanding" - one that we should apparently ignore because they claim we got a good deal anywaysAlthough we ultimately signed the contract, purchasing the vehicle at the higher price and expecting to never see that money again, the Revdex.com should take any action to tell Jack T [redacted] Toyota that it cannot conduct business in this manner Regards, [redacted] & [redacted]
Dear [redacted] , Roman"> [redacted] did not contact us to decline further work and sent a tow truck to Alexandria Toyota without notifying anyone at the dealershipWith notice, the car would have been prepared for deliveryThere was not time to put the skid plate back on as the driver was waiting Additionally, our employee did have a serious situation for which he had to leave and that is why he could not bring the part to [redacted] However, we have discussed with our employee appropriate ways to respond to a customer [redacted] drove himself to the dealership to pick up the part so we do not feel a refund is warranted at this timeThe check-out time for the vehicle is $and as a good will gesture we will not charge [redacted]
Dear [redacted] , I received a copy of the [redacted] s’ response to the Revdex.com (Revdex.com) I believe the [redacted] want you to admonish my company in some way because they do not think that they were treated properly Let me say that had I been at Alexandria Toyota when the [redacted] were here, we would not be having this discussion ** [redacted] called our sales team “a bunch of liars” Had I been present I would have told ** [redacted] to leave and never return and if he did it would be considered trespassing In his response to the Revdex.com ** [redacted] called our sales manager a “yes man” and “dishonest” and suggested he was “deceptive” In my opinion, the [redacted] behavior is reprehensible and rude If they did not like the way the negotiations were going, they should’ve left The fact is they stayed even after our sales manager suggested that they go home overnight and give it some thought The [redacted] were told the price would not change overnight ** [redacted] and his wife decided to stay When I had my discussion with ** [redacted] by phone and brought this up he said that made no difference at all because he had not signed the contract I, of course, agreed with him The [redacted] signed the contract I asked ** [redacted] why he signed the contract if he believed all these things about Alexandria Toyota His response to me was that he had a new baby which required a lot of attention and his time was very important as was his wife’s I pointed out to him that to all parties involved in this transaction, time is important, not just his and his wife’s In summary, the [redacted] agreed to a price that was fully disclosed in the contract and buyers order they signed They have made all kinds of allegations without supporting them with facts If anyone should be reprimanded for their behavior, in my opinion, it is the [redacted] s If they wish to discuss this further they may contact my attorney [redacted] or [redacted] at [redacted] and [redacted] ###-###-#### Sincerely, Jack T***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I did contact the business prior to the tow truck arriving and the service department acknowledged a tow truck would be coming in hours and it would not be a problem The check-out time charge also was never even discussed because the vehicle was brought to fix a part I believed was under warrantyI can't understand how a dealership can pretend to charge someone for opening a hood and looking at a radiator that was installed less than a month ago by another Toyota dealership Also, I'd be glad to share the entire text conversations I had with the employee who apparently had a "serious situation." I was initially told before noon, then less than an hour and a half before they were to show up I was told 4-5, and finally after I was told it would arrive the following dayThis was a day after not receiving a call back until I called the service manager In the text exchange when I explained this is unacceptable, the employee appears to be personally offended and exclaims I'll be getting "Nothing." Again, I'd be happy to share the exchangeLastly, I did not drive myself in my own vehicle because it was missing he part the dealership refused to deliverI had to borrow a car from someone who lived in the area which was not only an inconvenience to me but also the person who couldn't drive to work on that particular day The entire experience with [redacted] Toyota completely lacked any professionalism or basic customer serviceThe claims that I did not contact them are and I can show my call history to prove itThey also did not wave any charges because no charges for work were warranted Regards, [redacted]
The advertised special on our website is a Manufacturer's special and the same link appears on other local dealerhip websites as wellThat link and special are direct feeds from the Manufacturer When [redacted] left she said she was going to other dealerships She would have been offered the same special with the same conditions What is difficult to see on the copies sent by [redacted] , but clear on the website, is a disclaimer link that stands out as the print is in blue The disclaimer and the link to it are print., not fine print There was no intent to hide or mislead the nature of the specials offered by the manufacturer Additionally, had [redacted] been interested in the base model vehicle that was eligilbe for the price she was requesting, we could search the data base and see if the vehicle was available We have the ability to get vehicles that are not currently in our inventory[redacted] does still owe payments on her current lease, which would also affect the monthly payment As the manufacturers specials change monthly, we cannot be sure what will be offered at the time [redacted] 's current lease is finished We will be more than happy to help her with a new lease under the terms set by the manufacturer at the time her current lease expiresSincerely, Jenny K [redacted] Controller
From: Jenny K [redacted] < [redacted] @alexandriatoyota.com>Date: Wed, Apr 1, at 3:PMSubject: Complaint for John JohnsonTo: "[email protected]" [redacted] , I would like to address [redacted] ’s concernsSaeed was the Finance Manager that handled the financing on the purchase He has not worked here since October of At that time both his email and voicemail were deactivated The salesperson, not the Finance Manager, would have been the person who discussed the accessories on the vehicle We have a copy of the list of available accessories in [redacted] ’s deal This would have been presented by the salesperson at the time of sale The [redacted] is an add on accessory and this vehicle is not equipped with it The accessory list shows the price to add this equipment to be $ [redacted] did not request the accessory be added and the $was not charged to him No equipment is owed at this timeIf [redacted] wishes to discuss this further, he may contact me at ###-###-#### Sincerely, Jenny K [redacted] Controller###-###-#### office###-###-#### cell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and Jessica is correct, the certification has been completed on my vehicleI do still hope they change the business practice of advertising vehicles as "certified" but then having the consumer pay for the certification (or, having a caveat to the certification, such as it only being available if you paid full price for the vehicle) Again, I am pleased that my car is now certified Regards, [redacted]