Alexian Brothers Sherbrooke Village

Complaint: [redacted] I am rejecting this response because: I did not get a replacement check on 10/ When I called Sherbrooke Village I was told "the check was mailed" I will not be satisfied until the check is received Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me contingent upon the receipt of the check in two weeks which the business has indicated in their response to my complaint. If I do not receive the check within this time frame, I will contact the Revdex.com to reopen this complaint
Sincerely,
*** ***

I just received the message below. When I responded on 10/28, we had not received payment from Sherbrook. The payment was received from them on November and we have deposited the check. As far as I am concerned now, this issue is resolved. Thank you so much for your assistance. I know without your help, we would still be waiting on payment

Ms*** contacted Mr*** on 12/30/16. Mr*** did not receive the resident trust fund refund that was issued 8/19/in the amount of $71.85. A new check was issued in the amount. The wheelchair charges in the amount of $were deleted. It was explained
to him the facility does charge for the last if you were in the bed that morning which he understood. Ms*** does not have a record of calls and apologized to Mr*** if she missed returning a call. She did receive only one email from him and it was responded too. Others probably went to spam or a wrong address was typed in. Mr*** came to the facility 1/3/approximately a.m. He paid the balance of $and picked up his replacement check in the amount of $to close out the accountHe was satisfied with the resolution and very happy when he left

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A check request was submitted to accounting on 6/21/16 requesting a refund of $472.50.  The central billing office pulled the request for review.  Review finalize in August.  Mrs [redacted] advised new refund request sent8/21 and she should have the refund by 8/29.  Mrs....

[redacted] did not receive the check, check was not returned and Sherbrooke had no way of knowing she did not receive the check.  Message was left for Mrs. [redacted] and daughter on 10/26.  Call returned 10/27 and advised the address Sherbrooke had for Mrs. [redacted] is no longer valid.  Payment stopped on old check, new request sent to accounting, refund is to be sent to Sherbrooke 10/28 and call will be placed to Mrs. [redacted].  Her husband will pick up the check once he is called.

Complaint: [redacted]
I am rejecting this response because:  I did not get a replacement check on 10/28.  When I called Sherbrooke Village I was told "the check was mailed".  I will not be satisfied until the check is received.
Sincerely,
[redacted]

The delay in reply was due to business office manager's illness.  The account has been reviewed and a refund request is being submitted today.  The check will be processed within the next two weeks.  If there are any other problems please ask the individual to contact me...

personally.  Michael Roth