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Alexia's Nail &Spa

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Alexia's Nail &Spa Reviews (2)

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If this was a [redacted]s gift card I would be out of luck. But this salon said he would reissue another gift certificate by looking up the date and amount in their gift book register.  He told me they even put to and from on their receipts. All he had to do was look for the date it was purchased.. He never had any intention to do that. And he lied about himself being the owner. He pretended someone else owned the business.!I  Shame on him for being so shady and cowardly. Knowing he had a way to look up the gift certificate was why I asked. He was so worried that someone else would use it . He doesn't want to be out 37.00  I have a news flash for him  He is out more than that . I will no longer go there and some friends of mine that have gone will no longer go . There are many nail salons in the area . He is a terrible business person. There is nothing professional about his business or himself. .
Regards,
[redacted]

Review: On Dec.16,2013 a friend of mine bought me a gift certificate at this nail salon for $37.00. He realized on Christmas he had thrown it out by accident. He went back to the salon on Dec.27 to ask them to reissue a new one. The man there(his name is [redacted]) asked if he had the number that was on it. He said he had the receipt only. [redacted] said he had to have the number, so my friend bought me a new one. After talking to a friend in the salon industry she told me he can look it up by the date it was purchased. So I went back to the salon with the receipt and asked him to do that. The gift certificate comes in two parts like a check, the store keeps the stub with the date ,amount and to and from, the customer gets the other half. First he said he couldn't find the book with that date. He said the dates were not in order but he would look. I didn't hear from him so I went back another day. He told me he had not even looked and now he told me the books were at another location. So I asked him if he had no way of looking up the number, why would he ask for gift certificate number if they do not check off redeemed certificates? Again I told him all I want is what has already been paid for. I told him I have been to this salon on several occasions and I am not trying to steal 37.00 from him. I asked if he was the owner he said no. I asked for the owners number to get this resolved. He said no again. I asked if he would give the owner my number and he/she could call me. I wanted the owner to know that they would be losing my business if it wasn't resolved. He said he would give my number to the owner but I never received a call. It has come to my attention that HE IS THE OWNER!! He and his wife. My friend is also a customer of 10 years, she knew him by name and told me. She no longer will be a customer either. He never had any intention of issuing me a new gift. He and his wife just wanted me to go away. She was there listening one day and kept speaking to him in [redacted] while he was talking to me. Very rudeDesired Settlement: a new gift certificate for 37.00 . The price of the one that was lost.I have the receipt for the purchases.

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Response:

[redacted],

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Description: Nail Salons

Address: 7720 Main Street, Fogelsville, Pennsylvania, United States, 18051

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