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Alexon Design Group

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Reviews Alexon Design Group

Alexon Design Group Reviews (5)

We immediately met with [redacted] upon receiving his complaint. We have been to his property a few times now to resolve the issues. We even did some extra work that was not requested as I saw it was to everyone's best interest to make things better. We are not completely done as I am writing...

this, but should be finishing up today or Monday. [redacted] appreciated our quick response, and our solutions to the issues. He has been a great referral source for us, and will continue to send business our way!

We immediately met with [redacted] upon receiving his complaint. We have been to his property a few times now to resolve the issues. We even did some extra work that was not requested as I saw it was to everyone's best interest to make things better. We are not completely done as I am writing...

this, but should be finishing up today or Monday. [redacted] appreciated our quick response, and our solutions to the issues. He has been a great referral source for us, and will continue to send business our way!

WORST EXPERIENCE EVER!!

My husband and I have had plenty of experience with having landscaping done on houses. We also possess an above average knowledge of construction and the workings of a construction site. I have never had such horrible service. We contracted with Alexon after a landscape designer gave us plans that we liked. What should have been an EXTREMELY easy job was that of nightmares!! The first crew that came to our house worked so slowly that my husband began digging trenches himself so that our job would be finished while we were still in 2016. This crew was quickly fired after I complained and we were given a new crew that simply wanted to get the job done as quickly as possible with complete lack of care given to the product. We had countless meetings with Supervisors who were not supervising, etc. In the end, our project was finished late, not to our standards, and our plants are already dying (they didn't use any planting mix or the 5 gallon plants that we paid for). The landscape designer, supervisor and one crew are all no longer employed by the company. After a lengthy email, I finally felt our situation was being resolved with the owner. After waiting a month for a return email, my husband emailed him again and was told that we had been given all we were going to be given in the way of compensation for a job horribly done.

I was not expecting complete smooth sailing. I was not expecting a job without a few glitches. I was expecting pride of workmanship and a bit of integrity. I received none of those things with Alexon. If you are looking for landscaping, I urge you to go elsewhere. How they are still in business is completely beyond me!

Review: I had Alexon landscape my backyard and they put over 1000 sq ft of tile and no drainage. After only 15 minutes the water is under the patio about 9 inches from the house. Fortunately we don't have rain ofte. [redacted] came out and said he would put gutters in and then the gutter people cam out in August and measured. I have not heard from him since and have left him several texts. In addition there was some sprinkler lines that weren't put in to two pots that on some columns. He said he would fix that and hasn't. Also left some live wires capped near the patio and all I wanted on this issue is an explanation as to where they go. I also lost my lighting on two poles in the backyard that I didn't know I was going to lose in the project. I would like an explanation on that, too but no one will respond from the company.Desired Settlement: I just want him to finish what he said he was going to do,.

Business

Response:

Alexon Design Group

Dear

RevDex.com,

This is response to complaint ID#:[redacted]

We are installing the gutters on Thursday December 5th, 2009. The

reason these gutters were

not installed is because I was told by my salesperson that the homeowner was to

be responsible for these rain gutters. My salesperson was the

project manager

and

designer

for this project. There

was

a misunderstanding, and we

have

taken measures to

get this completed.

I am also meeting my electrician on site on the same day on the 5th, and we

are rectifying this matter

as well. Our

homeowner/client is aware

and is happy with our

response

and

handling of

everything. You can contact her and she

will confirm this with you.

Everything will be

in

her satisfaction by 12/20/13.

Thank you for your valued support. We are very proud

of our rating with the Revdex.com!!

Sincerely,

Owner

Alexon Design Group

###-###-#### [redacted]

Review: Had Alexon design and build my pool and do my yards landscape design. The design is nice and looked good on computer, and even on completion. However, there are many areas that are in need of repair and it has not even been a year. There were several areas that they did repair, such as cracks at a fire pit because they did not place fire brick in the pit. this was repaired, however it is cracked along the tile/grout lines again. I had them do a sunk in bbq area and there are several cracks along the stucco that were repaired and never repainted. They replaced a few tiles on a swim up bar area that were cracked but they grouted with a black grout when it was obvious the other areas were gray. They built a fireplace that was supposed to be combination wood/gas usable and they designed it so its for gas, so if you use wood you get a billow of smoke coming out the front, and pretty much ruined the decorative rock and paint on the outside. I have mentioned this several times to their construction crew chief and construction manager as well as the owner and several emails and it seems as if they are ignoring it. Previously, they had come dig out behind the fireplace because they did not stucco the brick and water was seeping in thru the bricks when it rained. The water filled the sunk in pool area because the sump pump was not function properly. They fixed the sump pump, however, when it does rain, and it pumps the water out, the float valves they rubber banded together do not properly reset so it shuts off the pump. So I have to physically go out there and lift up on the floats to shut off the pump. They recently had a repair guy come out and the construction foreman was supposed to show up so I can go over this stuff and he no showed just the repair man showed who could only complete so much by himself. Also, there is a light in the front yard that has burnt out twice do to a short that they have not addressed as well. I would like this stuff repaired so I can enjoy it, since I paid a hefty price.Desired Settlement: either come out and honor your warranty or allow me to find someone to fix this stuff and have Alexon reimburse me for the costs. very frustrating and inconvenient to have this repair work done in stages only to have to have it fixed again and again.

Business

Response:

We immediately met with [redacted] upon receiving his complaint. We have been to his property a few times now to resolve the issues. We even did some extra work that was not requested as I saw it was to everyone's best interest to make things better. We are not completely done as I am writing this, but should be finishing up today or Monday. [redacted] appreciated our quick response, and our solutions to the issues. He has been a great referral source for us, and will continue to send business our way!

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Description: Landscape Contractors, Landscape Designers, Patio & Deck Builders, Swimming Pool Contractors, Dealers, Design, Barbecue, Landscape Lighting, Lighting Plants, Water Gardens Fountains & Ponds, Hardscapes, Deck Builder, Swimming Pools - Removal, Artificial Rock Scapes

Address: 3323 E Baseline Rd, Gilbert, Arizona, United States, 85234-2633

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