Alex's Furniture of Jamaica, Inc.

The people are very rude and are inconsiderate. They cheated us by taking my money and giving me a broken wardrobe which since has not been replaced... Very cheap and bad qualit
y don't buy here plain and simple. The worst place ever to buy your furniture from.

I am complaining about the terrible customer service I received here at this furniture store. I ordered a simple, full size box spring mattress on Saturday, August ** for same day delivery. I had to contact them two times to confirm they were coming during my appointment and I was called during my appointment time to find out that they didn't know when the delivery guy would be finished with his job to deliver my delivery. This was my first conversation with the secretary and she was unable to give me an answer or what time range the guy would be done or when they could let me know by. I was frustrated because as a customer I wasn't be provided any information and on top of that she was very nasty with me. She said my delivery would be on Monday at another appointment time and there was nothing she could do. Monday comes and one hour before my appointment time she informs me there was no more box springs in stock and she would have to do it tomorrow. Now I was livid, because that is so unprofessional to call a customer 1 hour before an appointment to tell them you are out of stock, when as a business you should be doing a stock check every morning or nights before prior to the delivery. I demanded for some compensation or to speak to the manager and she refused either and would not let me speak to any manager because she would not get a different manager and then went on to argue with me about how I'm being a difficult customer and I just need to wait. I told her I would wait for the manager and said no I cannot let you do that I would be holding up a line and hung up on me. All of the above is more than poor customer service. The manager never called me back, I called again and when I told him what happen he made up a new excuse and said something was wrong, I understand why you are mad but I cannot compensate anything. When I asked for his employees name he said he had no idea what his secretary's last name was and he would not give it to me. Before making this complaint I went on [redacted], and I saw nothing but complaints. Businesses who employees like this should not be receiving any money or customers! I would hate for any future clients to go through the horrible experience I went through.