ALFA CORPORATIVO

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] It seems odd that I was getting a bill in the mail at [redacted] until I told them that the house was soldI have in my position past bills until at that time it all stop ed and I thought it was taken care of Futher more they have lied to you as they had phone # that I recevid multy calls on when they were showing the house They were [redacted] I can not help if they have lost the information Further more if this was the case then the house was not protected by them for month's

Please accept this as our response to Revdex.com Case# [redacted] submitted by [redacted].
 
Vector Security, along with the majority of companies in the security industry, does not attempt to contact customers for AC Power Failures when the panel is still communicating with the Central Station. A...

customer would be called if/when the battery backup fails or if a communication failure signal is received as a result of the AC Power Failure. In that event, the customer would be contacted to schedule a technician to visit the customer’s home to resolve any panel issues.
. 
Mr. [redacted] called on August 13th to advise that he would be on vacation from August 14th through August 21st. The account was noted to dispatch on any alarms received and to follow standard operating guidelines for any trouble alarms. Our company received an AC Power Failure alert on August 15th; however the panel was still communicating and the house was still being monitored using the panel’s backup battery. Since the backup battery did not fail and there was no communication failure, we followed our standard operating guidelines and did not call to advise the house lost power.
 
Mr. [redacted]’s call into our Central Station was pulled and reviewed. The dispatcher did clarify that we would dispatch on all alarms and to follow the standard operating guidelines if any trouble signals were received. Mr. [redacted] also advised that his son would be returning between 6:00pm August 19th and 10:00am August 20th and that if his son was to set off the alarm that we were to call Mr. [redacted] before dispatching.
 
A manager spoke with Mr. [redacted] on August 22nd to discuss the difference between an alarm in which the Police would be dispatched and the procedure for a trouble signal. The resolution of the call was that we have noted to contact customer on all trouble signals going forward.
 
We look forward to your prompt resolution of this case. A copy of this letter has been sent to the customer.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
It seems odd that I was getting a bill in the mail at [redacted] until I told them that the house was sold. I have in my position past bills until 11 2015 at that time it all stop ed and I thought it was taken care of . Futher more they have lied to you as they had 3 phone # that I recevid multy calls on when they were showing the house . They were [redacted]. I can not help if they have lost the information . Further more if this was the case then the house was not protected by them for 4 month's

Please
accept this as our response to Revdex.com Case# [redacted] submitted by [redacted].We
would like to apologize for the delay in processing Mr. [redacted]’s cancellation
request. It has been received and we will process this cancellation
immediately. The outstanding balance on Mr. [redacted]’s account...

will also be
removed. His account will be closed and paid in full. Also, the outstanding
balance has not been reported to any credit bureaus. We
look forward to your prompt resolution of this case. A copy of this letter has
been sent to the customer.

Please accept this as our response to Revdex.com Case# [redacted] submitted by [redacted].
 
A Vector Security representative spoke to [redacted] yesterday, November 1, 2016, regarding the status of his account and resolved all issues. Since we had not received his signed cancellation notice, his...

account was still active. After discussing this with [redacted], we resent the cancel notice via email which was promptly signed and returned. We also discussed with him that the open invoice on his account will be credited off and he will not owe any further money. His account will be cancelled as soon as possible.
 We look forward to your prompt resolution of this case.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] My account located at [redacted] is “canceled” due to
the fact I did not renew it, as I explained to Vector’s representatives. I wish
I had never had an account with Vector Security at [redacted]. The account was cancelled effective the end of the contracted service, May
18. The reason for my cancellation is detailed in my complaint to the Central
Virginia Revdex.com, ID [redacted].I understand that I am responsible for the following checked
statements:I will receive a final bill for my outstanding balance of
$0.00. *I will not receive a final bill for any outstanding balances.I will receive a final bill for my contract term balance of
$0.00 *I will not receive a final bill for any contract term balance.I will allow my leased equipment to be removed from my home
by a vector Security technician and if I fail to do so, I will receive a final
bill for my equipment cost. * I will not have my equipment removed from my house.

Please accept this as our response to Revdex.com Case# [redacted] submitted by [redacted]. The [redacted]s account was cancelled on September 4, 2015 and the refund check inthe amount of $85.98 was mailed on September 18th, 2015. We spoke tothe [redacted]s on September 14th and 16th to let themknow the...

refund request was issued and again on the 30th to let themknow that it was mailed on the 18th.  We look forward to your prompt resolution of this case. A copy of this letter hasbeen sent to the customer.