Alfa International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand alfas response however I don't have the refund and the return was made directly to Alfa I have been trying to contact a-restaurant equipment with no successCould Alfa be kind enough to provide a contact name, Email address and phone number of the party I should have gotten the refund from it would be much appreciatedIf you could please help us get the refund back it would be much appreciatedI feel that it's in the best interest of all parties to do the right thingI wasn't happy with the 20% restocking but understood that there was a restocking feeHowever now I'm out the 100% of the money plus shipping and no productYou may want to rethink having them sell your product if the are not giving customers refunds when product is returned to you directlyThe way I see it is you have the product and they have my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

According to the written complaint we just received in the mail, [redacted] purchased a manual sausage stuffing machine from [redacted] in [redacted] **, one of our dealers, on their [redacted] site on January *, We are the importer of this product that is made for us in ChinaOnce we sell a product to a dealer, we have no control over where or how they re-sell it This machine is not what [redacted] expected, so she returned the unused product directly to ALFA (not to A-Plus where she bought it)We issued a full refund to [redacted] on for this machine minus our standard 20% restocking chargeThis charge is typical in our industry if the unit is not damaged or defective, and is spelled out in our commercial Sales Policies that are printed in our catalog and given to every dealerWe do not know or control what [redacted] 's sales policies are for [redacted] returns [redacted] ***'s request for a settlement refund should be directed to [redacted] and not to Alfa International

At this time, I have been contacted directly by Alfa International regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I would like Alfa to provide a contact person at a plus appliances so that we may contact themI'm out the product and the moneyThe merchandise was sent to Alfa so Alfa should help us resolve the issueIf I were Alfa I would do business with a plus appliances it's a bad representation of their business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

According to the written complaint we just received in the mail, [redacted] purchased a manual sausage stuffing machine from [redacted] in [redacted], one of our dealers, on their [redacted] site on January *, 2014. We are the importer of this product that is made for us in China. Once...

we sell a product to a dealer, we have no control over where or how they re-sell it. 
This machine is not what [redacted] expected, so she returned the unused product directly to ALFA (not to A-Plus where she bought it). We issued a full refund to [redacted] on 4/**/2014 for this machine minus our standard 20% restocking charge. This charge is typical in our industry if the unit is not damaged or defective, and is spelled out in our commercial Sales Policies that are printed in our catalog and given to every dealer. We do not know or control what [redacted]'s sales policies are for [redacted] returns. 
[redacted]'s request for a settlement refund should be directed to [redacted] and not to Alfa International.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand alfas response however I don't have the refund and the return was made directly to Alfa   I have been trying to contact a-restaurant equipment with no success. Could Alfa be kind enough to provide a contact name, Email address and phone number of the party I should have gotten the refund from it would be much appreciated. If you could please help us get the refund back it would be much appreciated. I feel that it's in the best interest of all parties to do the right thing. I wasn't happy with the 20% restocking but understood that there was a restocking fee. However now I'm out the 100% of the money plus shipping and no product. You may want to rethink having them sell your product if the are not giving customers refunds when product is returned to you directly. The way I see it is you have the product and they have my money. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Never received credit for return purchased through [redacted]. See email trail below. Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238From: [redacted]Sent: Feb-**-14 01:04 PMYou can no longer contact this member because the transaction ended more than 90 days ago. [redacted] sent this message to [redacted]).Your registered name is included to show this message originated from [redacted]. Learn more.Seller has responded to your question about this itemDo not respond to the sender if this message requests that you complete the transaction outside of [redacted]. This type of offer is against [redacted] policy, may be fraudulent, and is not covered by buyer protection programs. Learn More Dear [redacted],Hello, Alfa has provided us with the return authorization number. The number is [redacted]. Please write this number on all sides of the box you are returning and ship it back to Alfa. Their address is: Alfa Internationa[redacted]Please let us know once you ship it out. Thank you! - [redacted]Click "respond" to reply through Messages, or go to your email to replyFrom: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Feb-**-14 06:46:24 PSTDear [redacted],you can e-mail it to my personal e-mail address at [redacted] or by mail at [redacted]From: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Feb-**-14 13:50:00 PSTDear [redacted],Great! We'll have to send over a call tag with a return authorization number. How would you like us to send this over to you? - [redacted]From: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Feb-**-14 15:**:47 PSTDear [redacted],yes it's in it's original box. - [redacted]From: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Feb-**-14 07:25:37 PSTDear [redacted],Hello, We can process your return, but I just want to make sure that the unit is still in its original packaging. Alfa will not accept a return on an item that has been used or looks like it may have been used (different packaging, etc.)Please confirm that this is the case and we can proceed from there. Thank you! - [redacted]From: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Feb-18-14 **:13:22 PSTDear [redacted],That's disappointing. Please go ahead and process the return. Thank you.- [redacted]From: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Feb-**-14 12:53:15 PSTDear [redacted],Hello, Unfortunately, the company is unwilling to waive their restocking fee. You may contact the manufacturer (Alfa) directly if you'd like. They will tell you the same thing. Please understand that this is not a decision we have any part in. Our role as a dealer simply has us act as a middleman between the customer and the manufacturer. As a result, we are forced to comply with the warranty policies of the manufacturer. This includes restocking fees. Please let us know how you would like to proceed and if we can be of any further assistance. Thank you in advance for your cooperation. - [redacted]From: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Feb-10-14 09:37:23 PSTDear [redacted],Please advise status. Thank you.- [redacted]From: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Feb-**-14 10:53:07 PSTDear [redacted],Hello, Please understand, this restocking fee is directly from the manufacturer. It is not something we would be charging you. We will try to reach out to the company in an effort to have the fee waived. I will try to contact a regional [redacted] and see if they will make an exception for us this one time. - [redacted]From: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Feb-**-14 09:52:44 PSTDear [redacted],it's in the original box. I thought it was 100% guaruntee if you not happy with the product. I'm clearly unhappy regardless if it's what and not an error in your part. I ordered it but it's not what I was expecting. Is there any way for you to waive the 20% restocking fee? - [redacted]From: [redacted]To: [redacted]Subject: Re: [redacted] sent a message about Alfa International Economy Manual Sausage Stuffer Model SS5V #251337149238Sent Date: Jan-**-14 10:32:31 PSTDear [redacted],Hello, Sorry about the confusion. We responded to your concern as soon as you sent us that message. Since we did not hear back from you, we thought you were interested in keeping it. You may return the item. However, the item must not have been used and it must be shipped bacDesired Settlement: $235 less 10% slotting fee per agreement.

Business

Response:

According to the written complaint we just received in the mail, [redacted] purchased a manual sausage stuffing machine from [redacted] in [redacted], one of our dealers, on their [redacted] site on January *, 2014. We are the importer of this product that is made for us in China. Once we sell a product to a dealer, we have no control over where or how they re-sell it.

This machine is not what [redacted] expected, so she returned the unused product directly to ALFA (not to A-Plus where she bought it). We issued a full refund to [redacted] on 4/**/2014 for this machine minus our standard 20% restocking charge. This charge is typical in our industry if the unit is not damaged or defective, and is spelled out in our commercial Sales Policies that are printed in our catalog and given to every dealer. We do not know or control what [redacted]'s sales policies are for [redacted] returns.

[redacted]'s request for a settlement refund should be directed to [redacted] and not to Alfa International.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand alfas response however I don't have the refund and the return was made directly to Alfa I have been trying to contact a-restaurant equipment with no success. Could Alfa be kind enough to provide a contact name, Email address and phone number of the party I should have gotten the refund from it would be much appreciated. If you could please help us get the refund back it would be much appreciated. I feel that it's in the best interest of all parties to do the right thing. I wasn't happy with the 20% restocking but understood that there was a restocking fee. However now I'm out the 100% of the money plus shipping and no product. You may want to rethink having them sell your product if the are not giving customers refunds when product is returned to you directly. The way I see it is you have the product and they have my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Alfa International regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I would like Alfa to provide a contact person at a plus appliances so that we may contact them. I'm out the product and the money. The merchandise was sent to Alfa so Alfa should help us resolve the issue. If I were Alfa I would do business with a plus appliances it's a bad representation of their business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,