Alfangi Salon Inc.

Review: I was given a salon package certificate that included a haircut for Lmax salon. When I went for my appointment, I opted to also get a single process color and highlights because my stylist told me that she would give me 40% of these services. On their web site, a single process color is listed at $85 and highlights are listed at $185. The stylist did step up the combined cost, informing that it would be 40% off of $280. That I agreed to. It was a minimal increase. When presented the bill however, it was for a total of $391. Because the package covered every other service I was provided, my total ought to have been $162. When I complained, the stylist insisted that she had told me that the cost of the highlights alone would be $280. I have never and would never pay $280 for highlights alone. I would not have consented to this service had I believed this to be the cost. The stylist removed an additional $50 from my bill. This remains $99 in excess of what I ought to have been charged. I cannot afford this. I paid it simply because I felt so angry and confused as the stylist continued to insist that I was at fault. I do not believe this to be true. I have contacted and informed them that I am seeking a refund for the $99 variance and have additionally informed them that I was filing a complaint here. I have never before filed a complaint and hope that I never have to again. I am certain that I was overcharged and them bullied into paying.Desired Settlement: At the very least I feel the salon owes me a refund of the $99 price variance.

Consumer

Response:

At this time, I have not been contacted by Lmax Salon Spa regarding complaint ID [redacted].

Sincerely,