Alfano Auto Group, LLC

Complaint ID#: [redacted] Company Name: Alfano Auto Group, LLC Company Contact Name: [redacted] Company Contact Phone: ###-###-#### Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: We have received Mr [redacted] complaint and offer the followingAlthough Mr [redacted] can't give his truck back, he can trade it in towards another vehicleIn regards to the warranty; Mr [redacted] is more than welcome to stop in and speak with me or any member of management so that all of his concerns are addressedI would suggest he make an appointment to ensure he has the proper time to fully discuss the matter Sent on: 10/6/11:24:AM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Alfano's did offer to return the vehicle and void the contract OR refund the overcharges that where made on the initial sales purchase We accepted the refund on teh sales purchase since the vehicle is what was wanted Thank you for your assistance in this matter Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint ID#: [redacted] Company Name: Alfano Auto Group, LLC Company Contact Name: [redacted] Company Contact Phone: ###-###-#### Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: Rather than debate the number of issues Mr*** mentions, we have contacted Mr*** and offered him his desired settlement of returning the vehicle and voiding the transactionWe strive for total satisfaction and if Mr [redacted] is not satisfied with his vehicle, we will certainly take it back Sent on: 11/21/2:36:PM

Complaint ID#: [redacted] Company Name: alfano auto group llc Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): **No Response [redacted] Complaint Information: [redacted] leased a car from us and sent in a complaint about his paymentHe bought extended warrantiesHe came in today and I explained to him that even if he was to cancel his warranties he purchased it still wouldn't effect his paymentI have no problem canceling his warrantiesHis payment is also higher because he traded in a car that had negative equity in it all wellHe was responded to and he came in today and I sat down and talked with himHe knew his payments from the beginning Sent on: 3/18/10:19:AM

Complaint: [redacted] I am rejecting this response because: I wouldn't say I'm happy, they basically said thete is norhing they can do at this time to help me, an I guess u can't either Sincerely, [redacted]

From: kit n*** *** Sent: Wednesday, December 27, 1:PM To: *** *** Cc: *** *** *** *** *** Subject: Re: Revdex.com Response to ID *** I spoke to this
women week and half ago and she is now happy

Complaint: ***
I am rejecting this response because:
Like I said before I went in I was told a month I went in and spoke to *** and *** today they were very polite I told them I never wanted the contracts and was told I needed them and they fired the guy all I want is for them to contact *** and have everything rebooked I spoke to someone thier last weekor take me out of the car and I could start over I felt like I was ta*** advantage of and if it was there son or child they would be doing the same thing so please help me
Sincerely,
*** ***

Complaint ID#: ***
Company Name: ALFANO AUTO GROUP LLC
Company Contact Name: *** ***
Company Contact Phone: ***
Company Contact Email: ***
Consumer's Name: *** ***
Revdex.com Staff Member (if you know): *** ***
Complaint Information: We took ** *** out of his lease and reduced his monthly payment to his satisfactionThis complaint should be closed because *** *** complaint has been satisfied
Sent on: 3/24/12:55:PM

Complaint ID#: *** Company Name: alfano *** Company Contact Name: *** *** Company Contact Phone: *** Company Contact Email: *** Consumer's Name: *** *** Revdex.com Staff Member (if you know): *** *** Complaint
Information: Mr*** *** purchased a *** *** that was an AS IS carHe was offered and extended warranty that he declinedapparently the alternator and computer went on the car and he brought it to a mom and pop shop to have it fixed, didn't call us for a couple weeks and now wants to be reimbursedSent on: 7/14/2:51:PM

From: Jenny *** Sent: Wednesday, December 27, 12:PM To: *** Cc: *** *** *** Subject: Revdex.com Response to ID *** This message is in response to ID *** Re: *** *** The complaint involving customer service issues has been addressedWe "Alfano Auto Group LLC" found there was only so much we could do for this customer as her main issue was with *** *** *** ***We did accommodate this customer and help her the best way possible as we offered to take her lease back and waive paymentsAny further action this customer shall seek should be referred to *** *** and not fall upon us as the dealer "Alfano Auto Group LLC"We the dealer "Alfano Auto Group LLC" in no way can we make changes to ***'s credit history/report, again this falls upon the bank "***"Please advise the customer to direct her complaint accordingly if she is still not satisfied as "Alfano Auto Group LLC" is not the financial institution in this case Thank you, Raymond A***

They help me I am all set thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint ID#:
text-align: left;" valign="top"> ***
Company Name: alfano ***
Company Contact Name: *** ***
Company Contact Phone: ***
Company Contact Email: ***
Consumer's Name: *** ***
Revdex.com Staff Member (if you know): *** ***
Complaint Information: Mr*** *** purchased a *** *** that was an AS IS carHe was offered and extended warranty that he declinedapparently the alternator and computer went on the car and he brought it to a mom and pop shop to have it fixed, didn't call us for a couple weeks and now wants to be reimbursed
Sent on: 7/14/2:51:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Alfano's did offer to return the  vehicle and void the  contract OR refund the overcharges that where made on the initial sales purchase.  We accepted the refund on teh sales purchase since the vehicle is what was wanted.  Thank you for your assistance in this matter.
Sincerely,
[redacted]

Website Complaint Response:
We have read [redacted]s complaint and he should contact me or the Sales Manager to rectify the matter. These are matters that can easily be resolved.
6/30/2014 11:59:47 AM

Complaint ID#:
...



[redacted]


Company Name:


Alfano Auto Group, LLC


Company Contact Name:


[redacted]


Company Contact Phone:


###-###-####


Company Contact Email:


[redacted]


Consumer's Name:


[redacted]


Revdex.com Staff Member (if you know):


[redacted]


Complaint Information:


Rather than debate the number of issues Mr. [redacted] mentions, we have contacted Mr. [redacted] and offered him his desired settlement of returning the vehicle and voiding the transaction. We strive for total satisfaction and if Mr. [redacted] is not satisfied with his vehicle, we will certainly take it back.


Sent on:


11/21/2014 2:36:15 PM

Complaint ID#:
...



[redacted]


Company Name:


Alfano Auto Group, LLC


Company Contact Name:


[redacted]


Company Contact Phone:


###-###-####


Company Contact Email:


[redacted]


Consumer's Name:


[redacted]


Revdex.com Staff Member (if you know):


[redacted]


Complaint Information:


We have received Mr. [redacted] complaint and offer the following. Although Mr. [redacted] can't give his truck back, he can trade it in towards another vehicle. In regards to the warranty; Mr. [redacted] is more than welcome to stop in and speak with me or any member of management so that all of his concerns are addressed. I would suggest he make an appointment to ensure he has the proper time to fully discuss the matter.


Sent on:


10/6/2014 11:24:04 AM

Complaint ID#:
text-align: left;" valign="top"> [redacted]

Company Name: alfano auto group llc
Company Contact Name: [redacted]
Company Contact Phone: [redacted]
Company Contact Email: [redacted]
Consumer's Name: [redacted]
Revdex.com Staff Member (if you know): **No Response**
Complaint Information: [redacted] leased a car from us and sent in a complaint about his payment. He bought extended warranties. He came in today and I explained to him that even if he was to cancel his warranties he purchased it still wouldn't effect his payment. I have no problem canceling his warranties. His payment is also higher because he traded in a car that had negative equity in it all well. He was responded to and he came in today and I sat down and talked with him. He knew his payments from the beginning
Sent on: 3/18/2015 10:19:49 AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I wouldn't say I'm happy, they basically said thete is norhing they can do at this time to help me, an I guess u can't either
Sincerely,
[redacted]