We have exhausted all communications options and still have not been able to get claim status and/or payment
On behalf of:
*** ***
*** *** Road Ste
*** *** FL XXXXX
RE: Complaint against Assist Card of Florida, ** 7th **, Ste 2407, Miami, FL XXXXX
July 7,
To Whom It May Concern:
Please let this letter serve as a formal notice that we have been unable to obtain claim status, payment and/or denials for Assist Card of Florida ("ACF"), an insurance payer We have been attempting to resolve these issues since to no avail
Since 2015, we have been advised by ACF that it will not provide claim status over the phone and that we would instead need to leave voicemails at particular extensions, send faxes, and/or send e-mails We have consistently called to address these issues and have been unable to resolve the outstanding claims At this point, we have exhausted all of the communication options provided by ACF and have also mai
Claim ID 9230BNewton, Nicolas Bedoya $25,890.50- non payment
Claim ID 9230BNewton, Nicolas Bedoya $25,890.50- Assist Card still unresponsive we make several attempts to follow up with claimsThey do not reply to emails nor fax nor paper claims, I was provided with the following information for claims follow up: ***@assistcard.com , also 'X XXX XXX XXXX fax numberI am formally suggesting my CFO not to accept Assist Card as Out Of Country insurance, it will be guarantee to receive payment if patients carrying Assist Card be treated as Self Pay PatientsOur facility is surrounded by ski resorts where many of students with JVisas come around every year
DO NOT USE THIS COMPANY FOR ANY INSURANCE PURPOSES, THEY DO NOT PAY YOUR CLAIMS (I AM A PROVIDER, SO I KNOW) EVEN AFTER APPROVING THE CLAIMYOU WILL BE RESPONSIBLE FOR THE BALANCETHEN THEY WILL NOT ANSWER YOUR CALLS, EMAILS, FAXES, ETC A SHAME WE ALLOW TO BE IN BUSINESS!
Assist Card has no representative answering phones for Dental Claimsyou get an autohold and then they drop the call
Have a dental claim that needs to be paid since 2-25- emailed the following addresses for response ***@assistcard.com,
***@assist-cardusa.com,
***@assistcard.com,
***@assistcard.com
still waiting for paymentmonths later
We are a dental office in Thornwood, NYWe treated patients on X-and have yet to be paid from the travel insco , and can't reach them by ph
patient- Horacio Bernal, 9-26-15, case id 77E9F17, member # XXX-XXXXXXXXXXXXXXXX for $
patient- Maria ***, 9-26-15, case id EFXXXXX, member id XXX-XXXXXXX for #
Our office was not paid for these services, and there is no way of reaching the company by phone because they just leave you on hold until they disconnect youI have submitting both claims more than timesby fax and email tooWe DO NOT want payment by credit card, they must send a check
We have a $37,surgery left unpaid and unprocessed from April 29,
We provided a surgery in good faith for a patient expecting to be paid per out pre-surgery agreement from Assist Card for $29,case id #XXXXXXXAssist Card provider call center is no help, extremely long hold times only to be told to either email or fax requests inSeveral emails have been sent with no response, emails were sent to agomez@assistcard on 5/21/and ydrodriguez on 5/21/and again on 5/26/15, ***@assistcard.com om 5/27/also multiple emails sent to ***@assistcard.com and dates of emails were 6/23/15, 10/2/15, 10/5/15, 10/30/15, 11/16/15, 2/9/one response received from last email listed to fax in requestsFaxes have been sent for payment status to XXX-XXX-XXXX dated 2/9/16, 6/8/16, 7/20/We received a fax back stating the fax was received and will process but nothing has been received to dateI have been able to reach them via phone and once I say who I am and
We are a physical therapy clinic in Avon, COWe had gotten referrals with faxed pre authorization and have not been paid in months
We were given pre authorization for the following clients:
Manual Barros Moss Member #XXX-XXXXXXXXXXXX Case ID# XXXXXEtotal $DOS:1/25/16-2/8/
Santiago Schildauer Member #XXXXXXXxxxxxx Case id#1BF44A total $DOS 12/21/15-1/27/
Mateo Dennehy Member#XXX-XXXXXXXX Case id#3EXXXXX total $dos 1/27/16-2/12/
We sent these claims by mail in January/February and they were returned for bad address We were given the same address by phone but they said we could fax claims We have faxed claims times since with no responseWhen we follow up by phone we were put on hold for long periods or disconnected When we speak to someone they say they have no claims and to fax again I have fax confirmations on the faxed claimsAs of today 6/9/we asked how to resolve this they say to fax claims againWhen asked to speak with a supervisor
Assist Card has failed to pay charges related to an authorized medical claim for services provided at our facility, Case ID 2F13B
Assist Card refuses to pay this claim (and various others) after multiple attempts to collect the outstanding balance
On 02/04/we received a Guarantee of Payment by e-mail from Diego Caballero, Assist Card Assistance Coordinator, authorizing a $paymentWe e-mailed back requesting a GOP for the full chargesThis was not received, therefore the patient was billedOn 4/13/we did receive an e-mail UB/IB request and e-mailed and mailed requested bill on 4/15/No payment was received by 7/24, an e-mail status request was sent to AC, with the response , that they are still behind in the processA follow up e-mail was sent on 10/5/with the answer, that AC approved the claim and was waiting for the release of the paymentAnother status request was sent by us on 12/8/and 3/23/by e-mailNo response, so we left a voicemail on 6/23/
Assist Card doesn't pay the medical bills submitted to them for resolution in a timely manner
Our company works on behalf of hospitals to obtain payment for services rendered to international patientsIt is an arduous task to extract payment from this companyAlthough they work for the insurer, they are tasked with the responsibility of seeing that hospitals are reimbursed for services rendered to patients who are clients of these insurersThey often ignore emails sent them and it is difficult if not impossible to get payments on outstanding accountsOn the rare occasions they do respond, they do not even include a phone number so that we could talk to them about obtaining paymentsThere is not enough space or room to list all of the outstanding accounts for which they are responsible with respect to the facilities we representMost of the time we have to involve an attorney to get any kind of payment for these hospitalsThey should not be accredited by anyone and certainly no
Assistcard did not pay the doctor's visit bill and I have been charged by a collection company to pay
I have been receiving an invoice of US$for the doctor's visit from 9/9/2015, which Assistcard should have paidI called Assistcard several times and they leave me waiting for an unlimited timeI have emailed them and had no success in finding a resolution for this
As of now, the bill has been transferred to a collection companyShortly, my credit score will be affected because Assistcard did not honor their responsibilities.I paid a lot of money for their services and I feel hopelessPlease Revdex.com help me
Assistcard phone X-XXX-XXX-XXXX
Case ID ***
Patient: *** *** ***
Collection company PMAB phone X-XXX-XXX-XXXX
Ref.invoice no***
US$340,*** ***
Thank you
*** ***
cell XXX-XXX-XXXX
We have exhausted all communications options and still have not been able to get claim status and/or payment
On behalf of:
*** ***
*** *** Road Ste
*** *** FL XXXXX
RE: Complaint against Assist Card of Florida, ** 7th **, Ste 2407, Miami, FL XXXXX
July 7,
To Whom It May Concern:
Please let this letter serve as a formal notice that we have been unable to obtain claim status, payment and/or denials for Assist Card of Florida ("ACF"), an insurance payer We have been attempting to resolve these issues since to no avail
Since 2015, we have been advised by ACF that it will not provide claim status over the phone and that we would instead need to leave voicemails at particular extensions, send faxes, and/or send e-mails We have consistently called to address these issues and have been unable to resolve the outstanding claims At this point, we have exhausted all of the communication options provided by ACF and have also mai
Claim ID 9230BNewton, Nicolas Bedoya $25,890.50- non payment
Claim ID 9230BNewton, Nicolas Bedoya $25,890.50- Assist Card still unresponsive we make several attempts to follow up with claimsThey do not reply to emails nor fax nor paper claims, I was provided with the following information for claims follow up: ***@assistcard.com , also 'X XXX XXX XXXX fax numberI am formally suggesting my CFO not to accept Assist Card as Out Of Country insurance, it will be guarantee to receive payment if patients carrying Assist Card be treated as Self Pay PatientsOur facility is surrounded by ski resorts where many of students with JVisas come around every year
DO NOT USE THIS COMPANY FOR ANY INSURANCE PURPOSES, THEY DO NOT PAY YOUR CLAIMS (I AM A PROVIDER, SO I KNOW) EVEN AFTER APPROVING THE CLAIMYOU WILL BE RESPONSIBLE FOR THE BALANCETHEN THEY WILL NOT ANSWER YOUR CALLS, EMAILS, FAXES, ETC A SHAME WE ALLOW TO BE IN BUSINESS!
Assist Card has no representative answering phones for Dental Claimsyou get an autohold and then they drop the call
Have a dental claim that needs to be paid since 2-25- emailed the following addresses for response ***@assistcard.com,
***@assist-cardusa.com,
***@assistcard.com,
***@assistcard.com
still waiting for paymentmonths later
We are a dental office in Thornwood, NYWe treated patients on X-and have yet to be paid from the travel insco , and can't reach them by ph
patient- Horacio Bernal, 9-26-15, case id 77E9F17, member # XXX-XXXXXXXXXXXXXXXX for $
patient- Maria ***, 9-26-15, case id EFXXXXX, member id XXX-XXXXXXX for #
Our office was not paid for these services, and there is no way of reaching the company by phone because they just leave you on hold until they disconnect youI have submitting both claims more than timesby fax and email tooWe DO NOT want payment by credit card, they must send a check
We have a $37,surgery left unpaid and unprocessed from April 29,
We provided a surgery in good faith for a patient expecting to be paid per out pre-surgery agreement from Assist Card for $29,case id #XXXXXXXAssist Card provider call center is no help, extremely long hold times only to be told to either email or fax requests inSeveral emails have been sent with no response, emails were sent to agomez@assistcard on 5/21/and ydrodriguez on 5/21/and again on 5/26/15, ***@assistcard.com om 5/27/also multiple emails sent to ***@assistcard.com and dates of emails were 6/23/15, 10/2/15, 10/5/15, 10/30/15, 11/16/15, 2/9/one response received from last email listed to fax in requestsFaxes have been sent for payment status to XXX-XXX-XXXX dated 2/9/16, 6/8/16, 7/20/We received a fax back stating the fax was received and will process but nothing has been received to dateI have been able to reach them via phone and once I say who I am and
We are a physical therapy clinic in Avon, COWe had gotten referrals with faxed pre authorization and have not been paid in months
We were given pre authorization for the following clients:
Manual Barros Moss Member #XXX-XXXXXXXXXXXX Case ID# XXXXXEtotal $DOS:1/25/16-2/8/
Santiago Schildauer Member #XXXXXXXxxxxxx Case id#1BF44A total $DOS 12/21/15-1/27/
Mateo Dennehy Member#XXX-XXXXXXXX Case id#3EXXXXX total $dos 1/27/16-2/12/
We sent these claims by mail in January/February and they were returned for bad address We were given the same address by phone but they said we could fax claims We have faxed claims times since with no responseWhen we follow up by phone we were put on hold for long periods or disconnected When we speak to someone they say they have no claims and to fax again I have fax confirmations on the faxed claimsAs of today 6/9/we asked how to resolve this they say to fax claims againWhen asked to speak with a supervisor
Assist Card has failed to pay charges related to an authorized medical claim for services provided at our facility, Case ID 2F13B
Assist Card refuses to pay this claim (and various others) after multiple attempts to collect the outstanding balance
On 02/04/we received a Guarantee of Payment by e-mail from Diego Caballero, Assist Card Assistance Coordinator, authorizing a $paymentWe e-mailed back requesting a GOP for the full chargesThis was not received, therefore the patient was billedOn 4/13/we did receive an e-mail UB/IB request and e-mailed and mailed requested bill on 4/15/No payment was received by 7/24, an e-mail status request was sent to AC, with the response , that they are still behind in the processA follow up e-mail was sent on 10/5/with the answer, that AC approved the claim and was waiting for the release of the paymentAnother status request was sent by us on 12/8/and 3/23/by e-mailNo response, so we left a voicemail on 6/23/
Assist Card doesn't pay the medical bills submitted to them for resolution in a timely manner
Our company works on behalf of hospitals to obtain payment for services rendered to international patientsIt is an arduous task to extract payment from this companyAlthough they work for the insurer, they are tasked with the responsibility of seeing that hospitals are reimbursed for services rendered to patients who are clients of these insurersThey often ignore emails sent them and it is difficult if not impossible to get payments on outstanding accountsOn the rare occasions they do respond, they do not even include a phone number so that we could talk to them about obtaining paymentsThere is not enough space or room to list all of the outstanding accounts for which they are responsible with respect to the facilities we representMost of the time we have to involve an attorney to get any kind of payment for these hospitalsThey should not be accredited by anyone and certainly no
Assistcard did not pay the doctor's visit bill and I have been charged by a collection company to pay
I have been receiving an invoice of US$for the doctor's visit from 9/9/2015, which Assistcard should have paidI called Assistcard several times and they leave me waiting for an unlimited timeI have emailed them and had no success in finding a resolution for this
As of now, the bill has been transferred to a collection companyShortly, my credit score will be affected because Assistcard did not honor their responsibilities.I paid a lot of money for their services and I feel hopelessPlease Revdex.com help me
Assistcard phone X-XXX-XXX-XXXX
Case ID ***
Patient: *** *** ***
Collection company PMAB phone X-XXX-XXX-XXXX
Ref.invoice no***
US$340,*** ***
Thank you
*** ***
cell XXX-XXX-XXXX