Alfred Giacobbe, Inc.

*** *** purchased a vehicle from Priority Nissan/*** Tysons in June of He had extremely poor credit at the timeWe were able to find a financial institution to secure his financingWe did not tell him we could “refinance” his vehicle in the futureWe did tell him that if he made his
payments on time that he could attempt to refinance his loan at a lower rate or we would attempt to trade him out of his vehicle and obtain financing for him at a better rate*** *** came to us and attempted to trade in his vehicleInitially he did not have enough of a down payment for us to even attempt to make a deal with him as his equity position in his current vehicle was beyond the guidelines of any of our financial institutionsWe told *** *** he would have to come up with a down payment*** *** came back to us at a later date and was able to come up with a down paymentAt that time he filled out a credit application and we submitted it to our lending sourceWe obtained an approval for himWe needed for him to provide us proof of the income he stated on the credit applicationHis proof of income did not match what he had put on the credit applicationOur lending source rescinded the approval*** *** became upset and began to threaten us with legal action if we can’t sell him a vehicleWe are in the business of selling vehiclesIf one of our lending sources would loan him money we would be happy to sell him a vehicleI sent *** *** an email to see if I could help in any way and he informed me that his lawyer told him not to discuss the matterHe is free to obtain his own loan through the many lending sources available to consumers that we do not have an in house relationship withHe is also free to purchase a vehicle from any one of the hundreds of dealers available to public in the Washington areaIf there is any other information I can provide please do not hesitate to contact me

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We were able to get the emergency brake cable covered under warrantyThe air bag light is completely unrelated to the emergency brake cableOur techs could not have caused the light to come onWeather it came on while in our shop or after it left our shop is by chanceWe submitted this
to try and get it covered by the warranty however this is not a covered repairI would be happy to discount this repair for the customer however we are not responsible for this repairThis vehicle has over 100,miles on it and there is no way to predict when a light may come on or when it may need a repair

I have reviewed the complaint filed by *** ***Unfortunately there are several inaccuracies in his statementsMrC*** never agreed to an out the door price of $24,The Customer was shopping for an out the door price through ***He had offers from three different dealers and
none of them were at a $24,sale price much less as an out the door numberI have attached a copy of the *** pricing for a Nissan *** equipped as the customer requested and the sale price is $25,and that is after a $rebateThat represents a discount from sticker of $The average price paid for that vehicle according to *** is $29,548.*** *** had been Calling dealer to dealer trying to get a better dealAccording to him there were several dealers that promised him a better deal if he came into the dealershipWe just as the other dealers did tell the customer there were additional savings if he financed with ***.At the time of the inquiry, Rosenthal Nissan had over Altima's in stock and there were cars available in the local market that had the deal been consummated we could have easily delivered the exact car to the customerDealer trades are an everyday occurrence in the car businessEven if we had the car in inventory when the customer called, there is always the chance it will be sold before the customer comes in the following weekend.With respect to the customer's trade value of $versus the *** appraisal of $5000, the customer was never told he had to trade the car for $in order to buy the new NissanHe was told that if he wanted $for the trade he would have to sell it to ***The customer said it was inconvenient and he did not want to go back to ***.The customer used a car buying service that advertises no hassle no haggle pricingYet, somehow the consumer expected not only the pre-negotiated price but an additional $in savingsPlus the dealer was to somehow make any tax, tags, registration or documentation fees disappear as Well? Clearly his idea of a good deal was unreasonable on his part*** *** clearly tells potential buyers that the quoted price does not include taxes, title and registration fees*** *** either did not fully comprehend how the *** buying service worked or was extremely over confident in his ability to get a better deal than the *** offerWe were never rude to him and he was certainly not subjected to any unfair or deceptive trade practicesBased on his own due diligence and research through his buying service of choice, he had to know his out the door offer of $24,was unrealisticThe fact that I did not take his offer does not make me rude or mean we tried to deceive himIt simply means inade a business decision that his offer was a deal was not willing to makeAnd based on the *** data, no other dealer would make it either.If you have additional questions or require additional documentation please email me directly or call the dealership at your convenienceThank you in advance for your time and consideration of this matter.Respectfully,William GGeneral Manager

I understand the customers frustrationHowever the repairs we completed are totally unrelated to the airbag lightI understand how the customer feels about this but their lack of knowledge about the repairs that were completed in relation to the current problem is what is causing them to feel like we are responsibleAs a matter of goodwill I will give the customer a $service credit

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: They paid for the hose to be fix yes and offered no apology to meMy car is still not running right and I had to take it to the shop againI was without a working car for days and the car still doesn’t run the way it didNo one has called and apologized to me for their mistakes and all everyone is doing is pointing fingersAnd has yet to say anything regarding the inconvenience it has put me in
Regards,
*** ***

Please note the company closed business Dec Priority agreed to honor valid oil + safety inspections However, in this case, the customer purchased the car over years ago Complimentary oil + safety inspections were for a maximum of months Which is why they are
not honoring

We have since settled the account with *** ***

Customer is correct in that they should have received their hard permitted license tags in a more timely mannerOur tag and title department has confirmed on this day that the hard tags have been obtained and the client will be contacted

Consumer has received license plates

Good evening [redacted],No, Priority Nissan Tyson Corner never contacted me or attempted to resolve the issue. [redacted]

Dear Revdex.com, On 3/21/2017 [redacted] inquired through our website on a 2016 Nissan [redacted] with our stock # of [redacted]. The vehicle was listed on our website for 13,995.00. This price was posted in error. We Contract with a third party provider in order to keep up with the major influx of new...

and used vehicle inventory that moves through our location. One of the functions of this provider is to price the vehicles based on the Current factory incentives. Unfortunately there was a glitch in their system that caused them to double Count the incentive from the factory and cause a pricing error to be posted on our Website. We explained in our email to [redacted] that there was a mistake in the online price and gave them an on the road quote. We apologized for the error. We did not try to "bait and switch" them to anything. We did not have them come to the dealership under the false pretense that we could sell the vehicle for the listed price. We have since corrected the price of that vehicle and the other affected vehicles that were incorrectly priced at that time. I again apologize for any confusion that this may have caused the Customer. We strive to have accurate information on our website and we are disappointed when mistakes are made. If there is any other information I can provide please feel free to contact me.Thank youSteve S[redacted]

Coordinated with independent shop in N.C. - repaired a hose line that backed off.  Priority took financial responsibility for the repairs.  Client was aware of the details.  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Just for the record, I wanted to point out that the ONLY reason that I have received the part that we were promised when I purchased the car on 6/3/17, is because I filed this complaint with the Revdex.com and another complaint through [redacted].  For the five and a half months leading up to me filing these complaints, my phone calls, text messages, and in-person visit trying to get someone to follow through on providing this part fell on deaf ears and went unheeded.The excuse that Daniel S[redacted] no longer works for Priority Nissan is flimsy, at best.  Daniel WAS still employed with the company for MONTHS after I purchased the vehicle.  I had texted with him and even talked to him as late as September 6, 2017 and he never did his job with regard to getting me this part.  In addition, I talked to no less than three other people at Priority Nissan who DIRECTLY told me that they would take care of this and get back in touch with me.  That never happened.  The idea that this simply "slipped through the cracks" is ridiculous and disingenuous.  Furthermore, although the part was the ultimate reason for me filing the Revdex.com and [redacted] complaints, there were other major problems that I had when dealing with Priority Nissan.  They did not deliver the paperwork to DMV, which is supposed to go out in a timely manner.  I had communicated with Heather D[redacted] from the titling/finance department of Priority Nissan toward the end of June about this and she had informed me that in order to finalize the tags and title, I would need to have an emissions inspection.  The car is an all-electric vehicle.  There are no emissions.  I told her this.  Please refer to the attachment for the detailed email threads.  The last email I sent to her was on 7/5/17.  I had asked her to let me know if there were any other issues.  She never responded and never filed the paperwork.  TWO MONTHS LATER on 9/5/17, I went to Priority Nissan in person because my financial lender still had not received the title ownership from DMV and that was due to Priority Nissan simply never sending the paperwork.  They never followed up with me and they never finalized the paperwork.  Again, this only got resolved because I went in person to Priority Nissan and made dozens of phone calls.  This should not be happening.Finally, they apparently did not send my insurance information to DMV either.  I received a written notice from DMV sometime in September.  They reported that I would need to provide proof of insurance NLT October 1, 2017, or file for uninsured motorist.  Not only did we provide proof of insurance when we purchased the car on June 3, but I remember distinctly that it took a good 20-30 minutes for Daniel S[redacted] to get in touch with someone from our insurance company to verify that both me and my son were fully insured and that was reflected in the paperwork that we signed.  So, once again, this was another crucial item that I was forced to resolve myself.As I stated in my [redacted] review, this was the worst car buying experience I have ever had.  Priority Nissan's inability to follow through on what are essentially the basic procedural steps in processing a vehicle purchase are surprising and concerning.  I would also suggest that they have some kind of training for employees so that they are aware of what types of vehicles they sell.  Electric vehicles are different than gas-fueled vehicles.  The fact that they do not have people answering their phones and apparently don't employ anyone who is the least bit concerned about customer service is disappointing and very frustrating for the customer.  This has cost me a lot of wasted time and stress that I should not have had to deal with.Regards,
[redacted]

I feel Priority Nissan needs to put an asterisk next to final price on their ads.  Even in the complaint they reference final price $17999 but the cash price is over 21k.  That is 3k in closing costs not $1880 estimated in KBB. I would be very interested in buying the car for $18k with delivery and taxes of $785 and 6%. A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The part for [redacted] has been acquired, painted and federal expressed to her home address, I am attaching the federal express receipt. A letter of apology has been enclosed in the package.Unfortunately Daniel S[redacted] is no longer with the company and the part for [redacted] fell through the...

cracks. We are taking steps to see that this does not happen in the future.

Customer was contacted and informed that the vehicle did pass VA State Safety inspection. The car was purchased "as is". After the purchase the client did receive two new tires and a four wheel alignment at no charge  ($580 value) in the interest of customer satisfaction.. The items of...

attention that the customer has brought fourth are maintenance items that the car owner is responsible for. After reviewing the Revdex.com complaint our position is that the customer was treated fairly.

Our accounting department has been in contact with client. November 10, 2017 a duplicate title had been requested from MVA. Duplicate title should arrive any day and we will reach out to client directly to resolve issue.