Dear Revdex.com, On 3/21/ [redacted] inquired through our website on a Nissan [redacted] with our stock # of [redacted] The vehicle was listed on our website for 13,This price was posted in errorWe Contract with a third party provider in order to keep up with the major influx of new and used vehicle inventory that moves through our locationOne of the functions of this provider is to price the vehicles based on the Current factory incentivesUnfortunately there was a glitch in their system that caused them to double Count the incentive from the factory and cause a pricing error to be posted on our WebsiteWe explained in our email to [redacted] that there was a mistake in the online price and gave them an on the road quoteWe apologized for the errorWe did not try to "bait and switch" them to anythingWe did not have them come to the dealership under the pretense that we could sell the vehicle for the listed priceWe have since corrected the price of that vehicle and the other affected vehicles that were incorrectly priced at that timeI again apologize for any confusion that this may have caused the CustomerWe strive to have accurate information on our website and we are disappointed when mistakes are madeIf there is any other information I can provide please feel free to contact me.Thank youSteve S [redacted]
Coordinated with independent shop in N.C- repaired a hose line that backed off Priority took financial responsibility for the repairs Client was aware of the details Tell us why here
Our accounting department has been in contact with clientNovember 10, a duplicate title had been requested from MVADuplicate title should arrive any day and we will reach out to client directly to resolve issue
The part for [redacted] has been acquired, painted and federal expressed to her home address, I am attaching the federal express receiptA letter of apology has been enclosed in the package.Unfortunately Daniel S [redacted] is no longer with the company and the part for [redacted] fell through the cracksWe are taking steps to see that this does not happen in the future
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Just for the record, I wanted to point out that the ONLY reason that I have received the part that we were promised when I purchased the car on 6/3/17, is because I filed this complaint with the Revdex.com and another complaint through *** For the five and a half months leading up to me filing these complaints, my phone calls, text messages, and in-person visit trying to get someone to follow through on providing this part fell on deaf ears and went unheeded.The excuse that Daniel S [redacted] no longer works for Priority Nissan is flimsy, at best Daniel WAS still employed with the company for MONTHS after I purchased the vehicle I had texted with him and even talked to him as late as September 6, and he never did his job with regard to getting me this part In addition, I talked to no less than three other people at Priority Nissan who DIRECTLY told me that they would take care of this and get back in touch with me That never happened The idea that this simply "slipped through the cracks" is ridiculous and disingenuous Furthermore, although the part was the ultimate reason for me filing the Revdex.com and [redacted] complaints, there were other major problems that I had when dealing with Priority Nissan They did not deliver the paperwork to DMV, which is supposed to go out in a timely manner I had communicated with Heather D [redacted] from the titling/finance department of Priority Nissan toward the end of June about this and she had informed me that in order to finalize the tags and title, I would need to have an emissions inspection The car is an all-electric vehicle There are no emissions I told her this Please refer to the attachment for the detailed email threads The last email I sent to her was on 7/5/ I had asked her to let me know if there were any other issues She never responded and never filed the paperwork TWO MONTHS LATER on 9/5/17, I went to Priority Nissan in person because my financial lender still had not received the title ownership from DMV and that was due to Priority Nissan simply never sending the paperwork They never followed up with me and they never finalized the paperwork Again, this only got resolved because I went in person to Priority Nissan and made dozens of phone calls This should not be happening.Finally, they apparently did not send my insurance information to DMV either I received a written notice from DMV sometime in September They reported that I would need to provide proof of insurance NLT October 1, 2017, or file for uninsured motorist Not only did we provide proof of insurance when we purchased the car on June 3, but I remember distinctly that it took a good 20-minutes for Daniel S [redacted] to get in touch with someone from our insurance company to verify that both me and my son were fully insured and that was reflected in the paperwork that we signed So, once again, this was another crucial item that I was forced to resolve myself.As I stated in my [redacted] review, this was the worst car buying experience I have ever had Priority Nissan's inability to follow through on what are essentially the basic procedural steps in processing a vehicle purchase are surprising and concerning I would also suggest that they have some kind of training for employees so that they are aware of what types of vehicles they sell Electric vehicles are different than gas-fueled vehicles The fact that they do not have people answering their phones and apparently don't employ anyone who is the least bit concerned about customer service is disappointing and very frustrating for the customer This has cost me a lot of wasted time and stress that I should not have had to deal with.Regards, [redacted]
Dear Revdex.com, On 3/21/ [redacted] inquired through our website on a Nissan [redacted] with our stock # of [redacted] The vehicle was listed on our website for 13,This price was posted in errorWe Contract with a third party provider in order to keep up with the major influx of new and used vehicle inventory that moves through our locationOne of the functions of this provider is to price the vehicles based on the Current factory incentivesUnfortunately there was a glitch in their system that caused them to double Count the incentive from the factory and cause a pricing error to be posted on our WebsiteWe explained in our email to [redacted] that there was a mistake in the online price and gave them an on the road quoteWe apologized for the errorWe did not try to "bait and switch" them to anythingWe did not have them come to the dealership under the pretense that we could sell the vehicle for the listed priceWe have since corrected the price of that vehicle and the other affected vehicles that were incorrectly priced at that timeI again apologize for any confusion that this may have caused the CustomerWe strive to have accurate information on our website and we are disappointed when mistakes are madeIf there is any other information I can provide please feel free to contact me.Thank youSteve S [redacted]
Coordinated with independent shop in N.C- repaired a hose line that backed off Priority took financial responsibility for the repairs Client was aware of the details Tell us why here
Our accounting department has been in contact with clientNovember 10, a duplicate title had been requested from MVADuplicate title should arrive any day and we will reach out to client directly to resolve issue
The part for [redacted] has been acquired, painted and federal expressed to her home address, I am attaching the federal express receiptA letter of apology has been enclosed in the package.Unfortunately Daniel S [redacted] is no longer with the company and the part for [redacted] fell through the cracksWe are taking steps to see that this does not happen in the future
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Just for the record, I wanted to point out that the ONLY reason that I have received the part that we were promised when I purchased the car on 6/3/17, is because I filed this complaint with the Revdex.com and another complaint through *** For the five and a half months leading up to me filing these complaints, my phone calls, text messages, and in-person visit trying to get someone to follow through on providing this part fell on deaf ears and went unheeded.The excuse that Daniel S [redacted] no longer works for Priority Nissan is flimsy, at best Daniel WAS still employed with the company for MONTHS after I purchased the vehicle I had texted with him and even talked to him as late as September 6, and he never did his job with regard to getting me this part In addition, I talked to no less than three other people at Priority Nissan who DIRECTLY told me that they would take care of this and get back in touch with me That never happened The idea that this simply "slipped through the cracks" is ridiculous and disingenuous Furthermore, although the part was the ultimate reason for me filing the Revdex.com and [redacted] complaints, there were other major problems that I had when dealing with Priority Nissan They did not deliver the paperwork to DMV, which is supposed to go out in a timely manner I had communicated with Heather D [redacted] from the titling/finance department of Priority Nissan toward the end of June about this and she had informed me that in order to finalize the tags and title, I would need to have an emissions inspection The car is an all-electric vehicle There are no emissions I told her this Please refer to the attachment for the detailed email threads The last email I sent to her was on 7/5/ I had asked her to let me know if there were any other issues She never responded and never filed the paperwork TWO MONTHS LATER on 9/5/17, I went to Priority Nissan in person because my financial lender still had not received the title ownership from DMV and that was due to Priority Nissan simply never sending the paperwork They never followed up with me and they never finalized the paperwork Again, this only got resolved because I went in person to Priority Nissan and made dozens of phone calls This should not be happening.Finally, they apparently did not send my insurance information to DMV either I received a written notice from DMV sometime in September They reported that I would need to provide proof of insurance NLT October 1, 2017, or file for uninsured motorist Not only did we provide proof of insurance when we purchased the car on June 3, but I remember distinctly that it took a good 20-minutes for Daniel S [redacted] to get in touch with someone from our insurance company to verify that both me and my son were fully insured and that was reflected in the paperwork that we signed So, once again, this was another crucial item that I was forced to resolve myself.As I stated in my [redacted] review, this was the worst car buying experience I have ever had Priority Nissan's inability to follow through on what are essentially the basic procedural steps in processing a vehicle purchase are surprising and concerning I would also suggest that they have some kind of training for employees so that they are aware of what types of vehicles they sell Electric vehicles are different than gas-fueled vehicles The fact that they do not have people answering their phones and apparently don't employ anyone who is the least bit concerned about customer service is disappointing and very frustrating for the customer This has cost me a lot of wasted time and stress that I should not have had to deal with.Regards, [redacted]