Alfredo's Pizza & Restaurant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The latest reply from the [redacted] of Alfredo's indicates to me that they want to keep it a secret from their customers that they, the customers, must register complaints about missing or bad food on the day of purchase in order to receive a refund or replacement, since they've made no offer in their responses to provide either written or verbal notice to customers of this policy.  I also find it outrageous that the [redacted] have banned me from their establishment just because I registered a complaint against them with the Revdex.com and wouldn't accept their responses to date as satisfactory.  I therefore ask, if within its authority to do so, that the Revdex.com advise me whether refusing to notify customers of refund policies at the time of purchase, and banning someone from their place of business just  because the person files a Revdex.com complaint and doesn't feel the [redacted]' replies resolve the complaint, are actions which they are permitted to legally take.  I'm making this request because it appears that the [redacted] of Alfredo's are unwilling to make good-faith attempts through the Revdex.com to resolve the issues that I've raised and therefore, I may want to address the matter with governmental and/or legal authorities, as I was forced to do with respect to another Revdex.com complaint that I filed several years ago due to failure of the business to keep a dialogue going through the Revdex.com until the issue that I raised was resolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

It has been Brought to my attention that [redacted], Has filed a complaint about an order that had been missing an item.. Alfredos Pizza has a No questions asked policy on anything we sell so long as the issue is addressed the day of purchase. This policy must be in affect to prevent...

people from calling 3 days later and claiming they had been missing an item, Had [redacted] called that day and addressed the issue he would have been issued a credit for the missing item ( 2- Meatballs $3.99) that he would have been able to use at anytime. We are a small community business and we try our hardest to please everyone that patronizes our restaurant but at the same time policies have to be in place to assure that customers as well as employees are being honest. With that being said Alfredos will extend the courtesy to [redacted] and he can come down anytime and get his (2-meatballs $3.99) ..
[redacted]

So it is apparent that this customer will never be happy and as a business [redacted] I feel I have wasted enough of my time with this ridiculous complaint.  It is unfortunate that after offering  this customer the courtesy of waving our policy and giving him a credit he is still unhappy, and at this point I will also no longer be honoring the courtesy that I have extended to him and he is also no longer welcome in my establishment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As indicated in my initial complaint, I would have considered an acceptable resolution to be for Alfredo's [redacted] either to rescind their "same day" complaint policy, or if they decided to keep it, then to advise all of their customers at the time they make a purchase --- either verbally, or preferably in writing (e.g., as part of the customers' receipts for their orders) --- that they, the customers, must lodge their complaints about missing or bad food on the same day that they pay for their orders.  Without being provided with such a notice, I and other customers have no way of knowing that a "same day" complaint must be made in order to receive a refund or replacement food, which in my opinion is a totally unfair customer practice and just a way of making unearned money on incorrectly-prepared orders.  As also mentioned in my original complaint, the employee to whom my wife spoke by phone about the missing meatballs said that they would be replaced, so at least one employee --- and probably others --- weren't aware of the [redacted]' "same day" policy either.  Never have I dealt with a company, large or small, with a refund policy that failed to make that policy known to customers when a purchase was made, and Alfredo's [redacted] failing to follow this time-honored and ethical practice is the principal reason that I've rejected their response as not having resolved my complaint.  In addition, to offer to provide me with the missing meatballs now is adding insult to injury, since we ate the ziti with which the meatballs were to be served long ago.  I would therefore consider a reasonable resolution for this part of my complaint to be either to refund to me the difference in price between orders of their ziti with and without meatballs, or to give me a new order of their ziti with meatballs.  Please note that giving notice of the "same day" complaint policy to all customers and compensating me for the missing meatballs are two distinct topics, and therefore, I won't consider this complaint to be resolved unless both of them are addressed as indicated above. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: On Nov. *, 2014, I went to Alfredo's to order some food and said that I would pick up the order (#[redacted], for which I have a receipt) around 5:30 p.m. the same day, which I did.Upon opening the foil-wrapped food at home, I discovered that I was missing some meatballs that I ordered with the ziti. We decided to eat the ziti without the meatballs, rather than waiting to eat our dinner until I called Alfredo's and picked up the missing meatballs in a rainstorm after they were cooked.While I was at a medical appointment on the morning of Nov. 3rd, my wife called Alfredo's to request the missing meatballs, which I would then pick up after my appointment, so that we could eat them with our leftover ziti. The employee with whom she spoke apologized and agreed to do that, but when I arrived, another employee told me that my wife was given incorrect information. That is, it's apparently the policy of the [redacted] of Alfredo's not to provide replacement food or a refund unless a problem is reported the same day that the order is placed. I therefore asked that one of the [redacted] call me when he arrived at work that day so we could discuss how unfair and perhaps unlawful I feel this policy is --- especially since the employee with whom I spoke admitted that this rule is not communicated to customers, either verbally or in writing, until a problem arises --- but no one called me back.Desired Settlement: I ask that the situation be settled by: (1) giving me a refund for the difference between an order of their ziti with and without meatballs, and (2) either providing all of their customers in the future a written notice that any problems with their food must be reported the same day in order to receive replacement food or a refund, or else eliminating this "same day" problem-reporting rule altogether, since I know of no other business --- restaurant or otherwise --- which has this unfair policy.

Business

Response:

It has been Brought to my attention that [redacted], Has filed a complaint about an order that had been missing an item.. Alfredos Pizza has a No questions asked policy on anything we sell so long as the issue is addressed the day of purchase. This policy must be in affect to prevent people from calling 3 days later and claiming they had been missing an item, Had [redacted] called that day and addressed the issue he would have been issued a credit for the missing item ( 2- Meatballs $3.99) that he would have been able to use at anytime. We are a small community business and we try our hardest to please everyone that patronizes our restaurant but at the same time policies have to be in place to assure that customers as well as employees are being honest. With that being said Alfredos will extend the courtesy to [redacted] and he can come down anytime and get his (2-meatballs $3.99) ..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As indicated in my initial complaint, I would have considered an acceptable resolution to be for Alfredo's [redacted] either to rescind their "same day" complaint policy, or if they decided to keep it, then to advise all of their customers at the time they make a purchase --- either verbally, or preferably in writing (e.g., as part of the customers' receipts for their orders) --- that they, the customers, must lodge their complaints about missing or bad food on the same day that they pay for their orders. Without being provided with such a notice, I and other customers have no way of knowing that a "same day" complaint must be made in order to receive a refund or replacement food, which in my opinion is a totally unfair customer practice and just a way of making unearned money on incorrectly-prepared orders. As also mentioned in my original complaint, the employee to whom my wife spoke by phone about the missing meatballs said that they would be replaced, so at least one employee --- and probably others --- weren't aware of the [redacted]' "same day" policy either. Never have I dealt with a company, large or small, with a refund policy that failed to make that policy known to customers when a purchase was made, and Alfredo's [redacted] failing to follow this time-honored and ethical practice is the principal reason that I've rejected their response as not having resolved my complaint. In addition, to offer to provide me with the missing meatballs now is adding insult to injury, since we ate the ziti with which the meatballs were to be served long ago. I would therefore consider a reasonable resolution for this part of my complaint to be either to refund to me the difference in price between orders of their ziti with and without meatballs, or to give me a new order of their ziti with meatballs. Please note that giving notice of the "same day" complaint policy to all customers and compensating me for the missing meatballs are two distinct topics, and therefore, I won't consider this complaint to be resolved unless both of them are addressed as indicated above.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

So it is apparent that this customer will never be happy and as a business [redacted] I feel I have wasted enough of my time with this ridiculous complaint. It is unfortunate that after offering this customer the courtesy of waving our policy and giving him a credit he is still unhappy, and at this point I will also no longer be honoring the courtesy that I have extended to him and he is also no longer welcome in my establishment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The latest reply from the [redacted] of Alfredo's indicates to me that they want to keep it a secret from their customers that they, the customers, must register complaints about missing or bad food on the day of purchase in order to receive a refund or replacement, since they've made no offer in their responses to provide either written or verbal notice to customers of this policy. I also find it outrageous that the [redacted] have banned me from their establishment just because I registered a complaint against them with the Revdex.com and wouldn't accept their responses to date as satisfactory. I therefore ask, if within its authority to do so, that the Revdex.com advise me whether refusing to notify customers of refund policies at the time of purchase, and banning someone from their place of business just because the person files a Revdex.com complaint and doesn't feel the [redacted]' replies resolve the complaint, are actions which they are permitted to legally take. I'm making this request because it appears that the [redacted] of Alfredo's are unwilling to make good-faith attempts through the Revdex.com to resolve the issues that I've raised and therefore, I may want to address the matter with governmental and/or legal authorities, as I was forced to do with respect to another Revdex.com complaint that I filed several years ago due to failure of the business to keep a dialogue going through the Revdex.com until the issue that I raised was resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,